Senior Operations Specialist

Job Title: Senior Operations Specialist

Institution: BIG Education Group

Job Type: Remote

Location Preference: Mumbai, India

BIG Education Group is seeking a Senior Operations Specialist to join our dynamic team. This role demands high-level operational execution, team leadership, and cross-functional collaboration within a global education framework.

Key Responsibilities:

• Review, interpret, and process academic transcripts and documents.
• Lead and coordinate with internal teams during high-volume intake periods.
• Manage and streamline daily operations while ensuring compliance and accuracy.
• Create, analyze, and maintain data using Excel (advanced formulas, pivot tables, etc.).
• Develop professional presentations and documentation using MS Office Suite.
• Use CRM platforms effectively to track and manage operational tasks.
• Collaborate remotely with global teams via digital communication tools.
• Demonstrate strong organizational and time management skills under pressure.
• Take ownership of tasks with a proactive, accountable, and positive attitude.
• Identify process gaps and implement improvements to enhance team productivity.
• Maintain vigilance over critical tasks, ensuring timely completion and accuracy.

Requirements:

• Bachelor’s degree in any discipline (Master’s preferred).
• Minimum 2–3 years of operations experience, preferably in higher education.
• Excellent command of Excel, Word, PowerPoint, and CRM systems.
• Proven leadership ability and team management experience.
• Strong verbal and written communication skills.
• Ability to work effectively in a multicultural, remote environment.
• High attention to detail, initiative, and accountability.

What We Offer:

• Competitive compensation
• A remote-first, performance-driven work culture
• Exposure to global education systems and teams
• Opportunities for professional growth and upskilling

If you’re organized, driven, and eager to make an impact in a fast-paced academic environment — we’d love to hear from you.

Apply now!