Senior Operations Manager

As the Hospital Operations Manager, your primary responsibility is to oversee the day-to-day non-clinical activities within the hospital. This includes managing front desk operations, admissions, billing, medical records, and discharge processes to ensure seamless patient flow and operational efficiency. You will also be responsible for ensuring compliance with hospital policies, protocols, and regulatory requirements. In addition to administration and general operations, you will supervise the housekeeping, maintenance, engineering, and security teams to maintain the upkeep of hospital infrastructure, equipment, and sanitation standards. Coordination with biomedical engineering for the maintenance of non-clinical equipment will also fall under your purview. Managing support services such as food and nutrition, transport, linen and laundry, and waste disposal is another crucial aspect of your role. It will be your responsibility to ensure the timely and hygienic delivery of patient meals, oversee staff cafeteria operations, and manage biomedical and hazardous waste disposal in compliance with environmental and safety standards. Vendor and contract management will also be part of your duties, including identifying, onboarding, and managing third-party service providers, negotiating service level agreements, and evaluating vendor performance to ensure quality and cost-effectiveness. You will be in charge of preparing annual budgets for non-clinical departments, monitoring operational expenses, and implementing cost-saving measures without compromising service quality. Optimizing resource utilization and inventory management will also be essential to your role. Recruitment, training, and supervision of non-clinical staff, continuous training, staff engagement, and performance evaluations, as well as promoting a patient-centric and professional work culture will be under your guidance. Your responsibilities will extend to working with quality teams to maintain accreditation standards in non-clinical areas, monitoring safety, hygiene, and infection control practices, and implementing corrective actions based on incident reports and audits. Collaborating with clinical and service excellence teams to improve patient satisfaction, handling grievances related to non-clinical services, and supporting the implementation of feedback mechanisms and service improvement plans are also key aspects of your role. You will be an integral part of the hospital's disaster preparedness and emergency response team, ensuring all non-clinical systems are operational during emergencies and conducting safety drills in coordination with clinical and administrative leaders. Contributing to strategic decision-making, leading process improvement initiatives, adopting technology and automation for enhanced service delivery and efficiency, and reporting to the Hospital Director/CEO are all part of your responsibilities as the Hospital Operations Manager. This is a full-time, permanent position requiring a Bachelor's degree and a minimum of 5 years of experience in a hospital setting. The work location is in person, and the schedule is a day shift. The benefits include Provident Fund.,