Senior Operations Manager (For Hospital)

Key Responsibilities:

1. Administration and General Operations:

• Oversee day-to-day non-clinical activities including front desk, admissions, billing, medical records, and discharge processes.
• Coordinate interdepartmental activities to ensure seamless patient flow and operational efficiency.
• Ensure compliance with hospital policies, protocols, and regulatory requirements.

2. Facility Management:

• Supervise housekeeping, maintenance, engineering, and security teams.
• Ensure the upkeep of hospital infrastructure, equipment, utilities (e.g., power, HVAC, water), and sanitation standards.
• Coordinate with biomedical engineering for maintenance of non-clinical equipment.

3. Support Services Management:

• Manage services such as food and nutrition, transport, linen and laundry, and waste disposal.
• Ensure timely and hygienic delivery of patient meals and staff cafeteria operations.
• Oversee biomedical and hazardous waste management in compliance with environmental and safety standards.

4. Vendor and Contract Management:

• Identify, onboard, and manage third-party service providers (e.g., security, housekeeping, outsourced diagnostic services).
• Negotiate and monitor service level agreements (SLAs).
• Evaluate vendor performance and ensure quality and cost-effectiveness.

5. Budgeting and Cost Control:

• Prepare annual budgets for non-clinical departments.
• Monitor operational expenses and implement cost-saving measures without compromising service quality.
• Optimize resource utilization and inventory management.

6. Human Resource Oversight (Non-Clinical Staff):

• Recruit, train, and supervise non-clinical staff such as receptionists, housekeeping personnel, and administrative officers.
• Ensure continuous training, staff engagement, and performance evaluations.
• Promote a patient-centric and professional work culture.

7. Quality Assurance and Compliance:

• Work with quality teams to maintain NABH, JCI, or other accreditation standards in non-clinical areas.
• Monitor and audit safety, hygiene, and infection control practices in support departments.
• Implement corrective actions based on incident reports and audits.

8. Patient Experience Management:

• Collaborate with clinical and service excellence teams to improve patient satisfaction.
• Handle grievances related to non-clinical services promptly and effectively.
• Support implementation of feedback mechanisms and service improvement plans.

9. Emergency and Risk Management:

• Be part of the hospital’s disaster preparedness and emergency response team.
• Ensure all non-clinical systems are operational during emergencies (fire, power failure, etc.).
• Conduct periodic safety drills in coordination with clinical and administrative leaders.

10. Strategic Planning and Innovation:

• Contribute to strategic decision-making with insights from operations data.
• Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Adopt technology and automation to enhance service delivery and efficiency.

Reporting Structure: Reports to: Hospital Director / CEO

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹65,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Hospital: 5 years (Required)

Work Location: In person