Senior Operations Executive

Job Title: Operations Executive

Location: Bangalore
Company: Badminton Pros

About Us:

Badminton Pros is a premier badminton coaching academy with 20+ centers across India (Bangalore, Mumbai, Hyderabad, Kolkata). With a team of 30+ coaches, we are committed to providing world-class coaching and training programs for players of all levels.

Role Overview:

We are seeking a highly motivated Operations Executive to oversee and optimize the daily operations of our centers. This role involves ensuring smooth execution of coaching programs, managing coaches and operations staff, handling customer relations, and driving business growth.

Key Responsibilities:1. Center Operations Management:

• Oversee the daily operations of multiple badminton centers.
• Ensure adherence to training schedules, facility maintenance, and overall service quality.
• Implement Standard Operating Procedures (SOPs) for seamless operations.

2. Team Leadership & Coordination:

• Manage and mentor operations executives, business development executives, and customer relations executives.
• Collaborate with coaches, vendors, and facility managers to maintain high training standards.
• Conduct regular audits and training sessions to enhance team performance.

3. Program Execution & Quality Assurance:

• Monitor and evaluate coaching programs to ensure they meet the Badminton Pros curriculum and quality benchmarks.
• Gather feedback from coaches and students to improve training methodologies.
• Ensure proper implementation of training modules and athlete development plans.

4. Revenue & Business Growth:

• Work closely with the Business Development team to achieve enrollment targets.
• Identify opportunities to increase membership and coaching revenue.
• Develop and implement customer retention strategies.

5. Customer Experience & Engagement:

• Address operational challenges and resolve customer grievances efficiently.
• Ensure a positive experience for students, parents, and members.
• Organize and oversee events, tournaments, and promotional activities.

6. Reporting & Strategic Planning:

• Provide regular reports on operational efficiency, revenue, and performance.
• Develop strategies for scaling operations, improving cost efficiency, and expanding services.
• Work directly with the Head of Program & Operations to align operations with company objectives.

Requirements:

• Strong leadership, problem-solving, and communication skills.
• Ability to multitask, work under pressure, and manage multiple centers.
• Experience in team management, customer relations, and business growth strategies.
• Passion for sports, especially badminton, is a plus.
• Willingness to travel to different centers across cities.

Why Join Us?

• Be part of a rapidly growing sports organization.
• Opportunity to shape the future of badminton training in India.
• Work with a passionate and dynamic team in a sports-centric environment.
• Competitive salary with performance-based incentives.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Work Location: In person