Customer Relation Executive

Job Title: CRM Executive
Location: Bangalore
Company: Badminton Pros

About Us

Badminton Pros is a leading badminton coaching academy with 20+ centers across India (Bangalore, Mumbai, Hyderabad, Kolkata). We are committed to delivering high-quality coaching programs and exceptional customer experience across all our centers.

Role Overview

We are looking for a customer-centric CRM (Customer Relationship Management) Executive to manage customer interactions, enhance customer satisfaction, and drive retention and engagement. This role involves handling customer queries, managing data, following up on leads and renewals, and coordinating with operations and coaching teams for seamless service delivery.

Key Responsibilities1. Customer Relationship Management

• Handle inbound and outbound calls, messages, and emails professionally.
• Maintain regular communication with parents/students regarding classes, updates, and feedback.
• Track customer concerns and ensure timely resolution in coordination with center staff.

2. Admissions & Renewals

• Follow up on new leads and guide potential customers through the admission process.
• Track and follow up on fee renewals and missed payments.
• Maintain and update CRM/Excel tools to track admissions, re-admissions, and drop-outs.

3. Customer Feedback & Engagement

• Conduct regular feedback calls and surveys to assess satisfaction.
• Highlight insights and suggest improvements to the operations and coaching teams.
• Assist in planning engagement initiatives such as events, workshops, and tournaments.

4. Data & Reporting

• Maintain accurate records of interactions, leads, and feedback using CRM software or trackers.
• Generate weekly/monthly reports on admissions, renewals, customer feedback, and satisfaction trends.
• Share actionable insights with the leadership team to enhance service delivery.

5. Support Operational Activities

• Coordinate with Operations Executives and coaches to ensure smooth service delivery.
• Provide support during tournaments, demo sessions, and special events.
• Ensure timely communication of updates, schedule changes, or center-specific announcements.

Requirements

• Excellent communication and interpersonal skills.
• Prior experience in customer service, CRM, or tele-calling preferred.
• Strong organizational and multitasking abilities.
• Proficient in using CRM software, MS Excel, or Google Sheets.
• Passion for sports or experience in a sports academy is a plus.
• Fluent in English and local languages (Kannada, Hindi preferred).

Why Join Us?

• Be part of a fast-growing sports organization impacting grassroots badminton in India.
• Work in a dynamic and friendly environment.
• Opportunity to learn and grow in operations, customer service, and sports management.
• Clear career progression path with performance-based rewards.

Job Type: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person