Core responsibilities • Data and document management: Recording and updating information in databases, managing and organizing physical and electronic files, and processing documents like invoices and Medical Report for billing. • Order and transaction processing: Handling patient Request, arranging Appointment, Admission and Transportation and ensuring the timely arrangements. • Customer and internal communication: Handling patient inquiries and complaints, and coordinating with other hospital, clinics, doctors to resolve issues and ensure smooth operations. • Administrative support: Performing general administrative duties such as data entry, scheduling, and preparing reports and correspondence. • Analysis and reporting: Conducting market research, analyzing data, and preparing reports for senior management. • System and process maintenance: Maintaining internal systems, documenting processes, and monitoring operational efficiency. Required skills and qualifications • Education: A bachelor's degree in Business Administration or a related field is often required, though some roles may accept a diploma and equivalent experience. • Technical skills: Proficiency with office software like MS Excel, Word, and PowerPoint is essential. Familiarity with CRM software is also a plus, especially in sales-related roles. • Soft skills: Strong attention to detail, accuracy, strong organizational skills, and excellent communication are crucial for success. • Other: The ability to multi task, adapt to changing needs, and maintain confidentiality is often necessary.

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Senior Operations Executive