 Arranging medical evacuation and repatriation of critical patients  Arranging House Call Doctors on the request of insurance companies for their insured’s  Arranging OPD, IPD and Emergency visit for international patients  Assisting the team to create network within and outside India with Hospitals, Ground Ambulance Provider , Air Ambulance Provider and House call providers  Assisting the line manager in month end medically billing and to generate revenue for the company  Taking care of all live medical cases and timely and assisting operations team in their day to day work  Daily Case Reporting to Medical Director and Head Operations  Monthly cases reporting to line Manager of all clients.  Escalation Handling  Handling Calls of Travel Insurance and assisting the Insured in registering the claim and advise them under which benefit they want to register as per the incident  Handling Cashless and reimbursement medical cases and assisting the claims department in obtaining the medical reports and invoices from outside India  Assisted the client employees/ insured during the Nepal Earthquake April’2015 [Heli Evacuations, Medical team, Hospitals OPD, IPD, Ground Ambulance Service Arrangements]  Assisted the client employees/ insured during the Chennai Flood in Dec’2015  Ensuring that there is a certain level is slack in the system to cover busy periods.  Managing any staff sickness levels and organizing the necessary cover.  Providing accurate information to senior managers on key issues.  Ensuring a clean, safe and friendly working environment for all team members.  Making sure that Health & Safety rules are strictly followed by all team members.

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Operation Executive