SENIOR MANAGER - SOLUTIONS

JOB DESCRIPTION

PROCESS : Business Solutions / Pre-Sales

JOB TITLE : Manager/ Senior Manager - Solutions

REPORTING TO : Director - Solutions

ROLE:

Solution Development

Skill sets Required.

• Domain expertise in either of the areas:

• Real World Data –
  • Scoping of Real-World Data Curation or Real-World Data projects
  • Scoping of Data Curation projects for the use of research, clinical trials, analysis work
• Clinical Trial Data Entry/Curation – Ability to scope staffing projects for sites requiring data entry, protocol management or data governance for clinical trials
• Operation management experience in work assignment, running and creating reports, client dashboard, client presentations, proposal building, project scoping
• Transitions and implementations experience.
• Analytics – create staffing strategies, work assignment strategies, digitalization of processes.
• Understanding of different pricing methodologies like transaction based, contingency based, FTE based. Experience in creating them will be an added advantage.

Job descriptions – as part of the Pre-Sales and Solutions team you will -

• Support on any due diligence and discovery workshops
• Support on Solutions / Pricing
• Drive meetings, maintain minutes to ensure stakeholders are aware of the scope of the RFP and timely follow up on open items.
• Ensure timely completion of customer submission documents adhering to deadlines
• Work with Sales team/Client services and all internal support teams to respond RFP, RFIs and other pre-sales deliverables
• Ensure successful conversion to a Win.
• Maintain a culture of high customer service both internal and external and
• Continue to build domain capability in chosen sub-domain, including keeping updated on new technology, regulations, etc.

PREREQUISITES TO HIRE

• Ability to lead discussions with U.S based clients and across internal team
• Good communication skills (verbal & written)
• Medium to advanced level skill in MS office tools like excel, power point, visio, etc.
• Should be comfortable with overlap shifts

ESSENTIAL QUALIFICATION :

• Graduate from any stream with minimum 10 to 12 years of Exp in US Healthcare Industry (Payer or Provider or Both)
• Strong Analytical skills

ESSENTIAL SKILLS/PERSONALITY TRAITS:

• Good Communication Skills – Both Verbal and Written.
• Eye for Details.
• Logical thinking.
• Analytical Skills.
• Professional demeanor.
• Ability to work with limited supervision.
• Ability to multi-task and manage time efficiently under the pressure of deadlines.
• Quick Learner.
• Flexibility to work in shifts.
• Sensitivity to the confidential nature of the data and proprietary company information.

PERFORMANCE STANDARDS:

MEASURABLE

• Meeting all SLAs defined

NON MEASURABLE:

• Self-motivation
• Ability to work un-supervised
• Team Player
• Reliability
• Professionalism
• Achievement orientation
• Relationship building ability
• Personal grooming and etiquette
• Going out of the way to satisfy the end customer
• Initiatives