Senior Manager

KEY RESPONSIBILITIES • Act as a key member of the Corporate IT and GCC leadership teams, contributing to the development and execution of IT strategies and initiatives. • Oversee and direct day-to-day IT operations in coordination with IT applications technical managers, as a local extension of functional IT applications Directors, to ensure the efficient delivery of services and projects. • Drive functional effectiveness and attainment of production support service levels across managed services and internal employee staffing models to ensure high levels of performance and customer satisfaction. • Coach and develop IT talent, fostering a collaborative and innovative culture and solidifying the full inclusion of GCCbased team members as part of the global functional teams. • Partner with functional IT Directors to remediate low performance in a timely fashion and drive hiring processes to ensure A player talent. • Coordinate and manage the execution of corporate IT projects, ensuring timely delivery and alignment with business objectives. • Build strong relationships with internal stakeholders, understanding their needs and ensuring IT services meet or exceed expectations. • Manage IT costs within GCC and partner with stakeholders to communicate and optimize cost model. • Drive continuous improvement initiatives to enhance the efficiency and effectiveness of IT processes. • Ensure adoption of and compliance with corporate and IT policies, standards, and operating procedures. PROFESSIONAL EXPERIENCE/QUALIFICATIONS • Bachelor’s degree in computer science, information technology, business or a related field. • 10+ years of experience in IT operations including mixed on-shore/off-shore staffing models for global organizations. • Strong understanding of IT applications including Oracle and SAP ERPs integrated with functional industry standard SaaS applications. • Experience hiring, developing, and retaining A player talent within the regional market • Excellent project management skills, with the ability to prioritize and manage multiple strategic initiatives simultaneously. • Exceptional leadership and interpersonal skills, with the ability to motivate and inspire teams. • Strong problem-solving and decision-making abilities. • Experience driving adoption and leverage of IT service management frameworks and methodologies (e.g., ITIL). • Excellent communication skills, both verbal and written