Senior IT Executive

We are seeking a highly skilled Senior IT Executive to manage and maintain the end-to-end IT infrastructure of our organization. This role demands hands-on experience with domain environments, firewall policies, VOIP configuration, softphone management, and cloud technologies (AWS/Azure), along with excellent problem-solving skills to ensure maximum uptime, user satisfaction, and secure IT operations.

Infrastructure & End-User Support

• Manage and troubleshoot Windows-based desktops/laptops, printers, scanners, network drives, and shared resources.
• Perform OS installation, driver updates, BIOS configuration, and image deployment.
• Maintain uptime, performance, and availability of all IT assets.

Active Directory & Domain Administration

• Manage users, groups, and OUs in Active Directory.
• Apply Group Policies (GPOs) for different departments and maintain access controls.
• Monitor login issues, account lockouts, and password policies.

VOIP & Communication Setup

• Install, configure, and support softphones (Zoiper/3CX) for remote and onsite staff.
• Manage VOIP settings, SIP credentials, and troubleshoot call quality and network latency issues.

Firewall, Network & Security

• Configure firewall policies (FortiGate/SonicWall or equivalent) to control web traffic and secure the network.
• Monitor logs, VPN tunnels, and set up port forwarding and remote access.
• Assist in network segmentation (VLAN) and endpoint protection measures.

Cloud & Email Platform

• Provision and manage VMs, storage, backups, and user roles in AWS/Azure cloud environments.
• Support business users with Outlook 365 / Gmail / G Suite setup, migration, and troubleshooting.
• Handle domain DNS records, SSL renewals, and email security best practices.

Monitoring & Analytics

• Configure access for Google Analytics, Google My Business, Tag Manager, and other web platforms.
• Collaborate with marketing teams to maintain system access and platform integration.

IT Asset & Inventory Management

• Maintain updated records of hardware/software, licensing, and handover forms.
• Track warranty, AMC/renewal timelines, and vendor coordination logs.

Required Skills:

• Strong knowledge of Windows OS, Active Directory, and GPO.
• Hands-on experience with softphones, SIP setup, and VOIP troubleshooting.
• Experience in configuring and managing firewalls, switches, routers.
• Familiarity with AWS/Azure: EC2, IAM, VNet, S3, backups.
• Proficiency in Google Sheets, Excel, and documentation best practices.
• Exposure to supporting marketing platforms (Meta, Analytics, etc.) is a plus.

Eligibility Criteria:

• Minimum 3 years of experience in an IT Admin/System Support/Network Engineer role.
• Certifications such as CCNA, MCSA, MCSE, AWS/Azure Fundamentals are preferred.
• Strong communication skills and ability to support multiple departments.
• Self-driven and ready to handle urgent tasks or work in early shifts.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Shift:

• Fixed shift
• Morning shift

Work Location: In person