Senior Human Resource Officer

Role & responsibilities

Reporting Structure:

• Reports to: People Lead
• Direct Reports: None.
• 5 Days Working
• Job Location - Navi Mumbai

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Job Summary:

To provide support in various Human Resource Functions to ensure smooth functioning of Channel Operations. To drive and manage HR initiatives in the Channel.

Execution of Human Resource Operational Strategy

• Understand the Business Deliverables
• Review of strategy to ensure 100% delivery of the same.

Effective 3P Management

• Understand the business needs from the business head
• Drive the agencies & Own field teams for timely closure of the vacant positions
• Monitor and review the performance of 3P Agency
• Engage with the Associates to understand the Associate grievances

Effective own employee management

• Drive work discipline within the business.
• Build & maintain strong relationships with team.
• Understand and provide solution to employee grievances.

Drive Performance Management system within the business.

Maintain Monthly Dashboard

• Co-ordinate with the field team, agency and the central and collate information
• Updating of the trackers as agreed

Ensure 100% resolution of employee grievances within the business

• Visit the market and work with the employees to understand the employee grievances
• Timely revert to the employee grievances

Drive central HR activities within the business

• Cascade of central HR initiatives/ activities
• Follow-up on the initiatives/ activities

Drive High Performance Culture within the business

• Identify high performers and provide necessary input for their development.
• Identify Poor performers and market contact with them
• Monitor the QOC scores and do necessary interventions for maintaining/ improving the same.

Preferred candidate profile

Minimum Qualifications: Degree in Human Resource Management/ Business

Management

Minimum Experience: Minimum 3-6 yrs of experience in HR generalist role (HR Officer)

Knowledge, Skills & Abilities:

• Effective Written and Verbal Communication skills, listening Skills.
• Basic understanding of HR concepts, Understanding of Labour Laws, Performance Management. Experience in managing contract Labor and related statutory compliances
• Ability to handle Field Force.