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Senior Executive - Information Technology

Senior Executive - Information Technology

Allcargo Logistics

5 - 7 years

4 Lacs

Calcutta

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

technology reports security networks support management wan coordination network resolve maintenance software troubleshooting configuration inventory antivirus audits compliance service export finance networking wms communication logistics

Work Mode

On-site

Job Type

Part Time

Job Description

CFS, Kolkata, West Bengal, India

Department

IT, SYSTEM AND PROCESS

Job posted on

Jun 20, 2025

Employee Type

Permanent

Experience range (Years)

0 - 0

Job Title: Senior Executive / Executive – IT Infrastructure

Department: IT

Division: CFS (Container Freight Station)

Location: ATL Kolkata

Reports To: IT Manager

Job Purpose:

The Senior Executive – IT Infrastructure will be responsible for managing and maintaining IT

infrastructure at the CFS division to ensure high availability, performance, and security of systems, networks, and end-user services. The role is critical in supporting uninterrupted CFS operations and aligning IT support with business needs.

Key Responsibilities:

1. Infrastructure Management:

 Sound knowledge of LAN infrastructure management and basic understanding of WAN

technologies. 

Effective coordination with the Central Network team to resolve LAN/WAN issues promptly. 

Assist Central IT with routine preventive maintenance and hardware/software upgrades.

2. User Support & Operations:

 Provide L1/L2 support for desktops, laptops, printers, barcode scanners, and IT peripherals. 

Perform software installations, troubleshooting, and configuration tasks. 

Manage user credentials, email setup, and system access as per company policies.

3. Asset Management:

 Maintain accurate inventory of IT assets at the CFS location. 

Track allocation, movement, and recovery of hardware and licensed software.

4. Security & Compliance:

 Monitor endpoint security and antivirus software in coordination with the InfoSec and

Central IT teams. 

Support IT audits and ensure compliance with organizational standards and guidelines.

5. Vendor Coordination:

 Liaise with OEMs, ISPs, and AMC vendors for technical support and service calls. 

Raise and follow up on support tickets and escalations until resolution.

6. Business Understanding – CFS Operations:

 Possess practical knowledge of CFS (Container Freight Station) operations, including

import/export workflows, EDI processes, cargo handling, and cross functional stakeholder

coordination (customs, Finance, Operations and etc). 

Align IT services with the functional needs of the CFS to ensure smooth operational

continuity.

Key Skills & Competencies: 

Proficient in Windows OS, Active Directory, and Office 365 administration. 

Hands-on experience with networking hardware and troubleshooting. 

Familiarity with EDI systems and warehouse management software (WMS) is an advantage. 

Strong communication, coordination, and interpersonal skills. 

Analytical thinking with the ability to resolve issues independently under time pressure.

Qualifications & Experience: 

Bachelor’s degree in computer science / information technology, or a related field. 

5–7 years of relevant experience in IT infrastructure, preferably in logistics, CFS, or

warehouse environments.

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