Senior Executive - Information Technology

Key Responsibilities:

1. Infrastructure Management:

Sound knowledge of LAN infrastructure management and basicunderstanding of WAN technologies.

Effective coordination with the Central Network team toresolve LAN/WAN issues promptly.

Assist Central IT with routine preventive maintenance andhardware/software upgrades.

2. User Support Operations:

Provide L1/L2 support for desktops, laptops, printers,barcode scanners, and IT peripherals.

Perform software installations, troubleshooting, andconfiguration tasks.

Manage user credentials, email setup, and system access asper company policies.

3. Asset Management:

Maintain accurate inventory of IT assets at the CFSlocation.

Track allocation, movement, and recovery of hardware andlicensed software.

4. Security Compliance:

Monitor endpoint security and antivirus software incoordination with the InfoSec and Central IT teams.

Support IT audits and ensure compliance withorganizational standards and guidelines.

5. Vendor Coordination:

Liaise with OEMs, ISPs, and AMC vendors for technicalsupport and service calls.

Raise and follow up on support tickets and escalationsuntil resolution.

6. Business Understanding CFS Operations:

Possess practical knowledge of CFS (Container FreightStation) operations, including import/export workflows, EDI processes, cargo handling, andcross functional stakeholder coordination (customs, Finance, Operations and etc).

Align IT services with the functional needs of the CFS toensure smooth operational continuity.

Key Skills Competencies:

Proficient in Windows OS, Active Directory, and Office 365administration.

Hands-on experience with networking hardware andtroubleshooting.

Familiarity with EDI systems and warehouse managementsoftware (WMS) is an advantage.

Strong communication, coordination, and interpersonalskills.

Analytical thinking with the ability to resolve issuesindependently under time pressure.

Qualifications Experience:

Bachelors degree in computer science / informationtechnology, or a related field.

5 to 7 years of relevant experience in IT infrastructure,preferably in logistics, CFS, or warehouse environments.