Senior Executive Client Servicing

Job Description

DSA Management & Engagement • Onboard and manage DSA agents responsible for FASTag sales and distribution. • Conduct regular meetings and training sessions for DSA teams to align with product updates and sales targets. • Act as the primary point of contact for all DSA-related queries and escalations. • Monitor and improve the productivity of DSA agents. 2. Sales Growth & Revenue • Achieve monthly and quarterly sales targets for FASTag issuance and activation. • Track and drive performance metrics including conversions, activations, and repeat transactions. • Plan and execute localized campaigns to boost FASTag sales through DSA channels. 3. Operations & Process Compliance • Ensure KYC and regulatory compliance in all DSA-driven customer acquisitions. • Coordinate with operations and backend teams for smooth processing of FASTag issuance. • Regularly audit DSA documentation and onboarding to mitigate risks. 4. Relationship Management • Build and maintain strong business relationships with high-performing DSAs and stakeholders. • Resolve operational and client issues in a timely and professional manner. • Gather feedback from DSA networks to enhance the product and improve user experience. 5. Reporting & MIS • Maintain accurate records of daily, weekly, and monthly sales performance. • Share insights and dashboards with internal stakeholders on DSA performance, sales trends, and market intelligence. • Provide detailed reports on ROI, area-wise penetration, and customer behavior. 6. Market Intelligence & Competitor Analysis • Stay updated with market trends, competitor FASTag offerings, and DSA schemes. • Provide strategic inputs based on field observations and DSA feedback. Key Skills Required: • Experience in channel sales / DSA management • Strong communication and negotiation skills • Working knowledge of Excel and CRM tools • Analytical mindset with a focus on performance metrics • Familiarity with the FASTag ecosystem is a strong plus • Acquire new customers through direct and referral-based leads. • Maintain and expand relationships with existing clients to increase business volume. • Identify customer needs and provide appropriate solutions/products. • Achieve individual and team sales targets (monthly/quarterly/annually). • Conduct regular follow-ups and client meetings to ensure customer retention. • Ensure accurate documentation and compliance as per company policies. Show more Show less