Senior Executive Client Servicing

Company Description

Kahani - by i2c Events is dedicated to creating unique and unforgettable love stories for special events. Our team works closely with clients to bring their vision to life, whether it's a classic fairy-tale wedding or a modern celebration. We focus on creating themes that emotionally connect with clients and their guests, ensuring every detail is flawlessly executed.

Role & Responsibilities:

• Attend leads from all venues, take down the briefing, and make the first call to the client.
• Confirm the first briefing and plan the first meeting with the client
• Explain the company’s profile, portfolio, and understand clients’ requirements
• Discuss the in-house themes as well as current trends with the client
• Ideation and research as per the client's requirement
• Develop a customized presentation for the client
• Make a quotation for the client in coordination with the in-house quotation maker, as well as the Head of Department
• Be updated with the current trends of the market and research about the same in detail
• Finalizing the budget & theme, and other client requirements
• Post submission of the quotation, follow up with the closing of client.
• Search for artists, if required, and provide a quotation for the same
• Delegate the project to the respective project head and keep clear communication of the requirement, making the client’s vision clear
• Maintain a relationship with the clients
• Involved in event planning and keeping a check on the target cost for the same
• Continuous follow-up on event execution as per the client’s vision
• Maintaining a good relationship with stakeholders
• Strictly following the set of SOPs proposed by the company for the Client service executive

Communication & relationships:

• Internal: Team Members, Head of Department, Founder, etc.
• External: Clients, Vendors, Venue, Artist, etc.

Skills:

• Excellent organizational and time management skills
• Strong analytical and problem-solving skills
• Effective communication skills
• Exceptional customer service skills
• Creative and aesthetic knowledge
• Technical Knowledge
• Negotiation Skill

Education:

• Graduation / MBA in Management

Experience:

• 3-4+ yr.