Senior Director

Designation

Skills

We are seeking an experienced and visionary Director

Key Responsibilities

• Strategy & Execution
• Lead the development and execution of analytics strategies aligned with business objectives for Hi-Tech Professional Services and Loyalty programs.
• Drive operationalization of analytics insights into client workflows to maximize adoption and impact.
• Team Leadership
• Build, lead, and mentor a high-performing analytics team.
• Foster a culture of innovation, curiosity, and continuous learning.
• Collaboration & Communication
• Partner with business leaders, account teams, and clients to understand objectives and deliver actionable insights.
• Present findings and recommendations to C-level executives and client stakeholders in a compelling and concise manner.
• Solution Delivery
• Design and oversee the development of advanced analytics solutions such as:
• Predictive modeling
• Customer segmentation
• Churn analysis
• Personalization strategies
• Data Visualization & Storytelling
• Leverage tools like Tableau and Power BI to create executive dashboards and data stories.
• Governance & Compliance
• Establish frameworks for data quality, security, and regulatory compliance across analytics initiatives.
• Innovation & Market Awareness
• Stay ahead of industry trends and emerging technologies.
• Manage vendor/partner relationships to introduce cutting-edge tools and solutions.

Key Requirements

• Experience & Expertise
• 15+ years in analytics leadership roles with a track record of managing large, complex programs.
• Proven experience in Hi-Tech Professional Services and Loyalty analytics.
• Strong grasp of customer lifecycle analytics, loyalty metrics, and personalization at scale.
• Technical Proficiency
• Skilled in predictive modeling, statistical analysis, and data mining.
• Hands-on experience with tools and platforms such as:
• Python, R, SQL
• Tableau, Power BI
• Google Analytics, Adobe Analytics
• Cloud platforms (AWS, Azure, GCP)
• Leadership & Communication
• Demonstrated people leadership and team development skills.
• Excellent communication and storytelling abilities to influence senior stakeholders.
• Education
• Bachelor's or Master’s degree in Data Science, Statistics, Business Analytics, or a related field.
• Advanced certifications are a plus.

What We Offer

• High-visibility leadership role with strategic influence.
• Opportunity to shape the analytics roadmap for marquee clients.
• Dynamic, collaborative, and high-growth work environment.
• Competitive compensation and benefits package.

Preferred Qualifications

• Experience delivering analytics solutions for global clients in the Hi-Tech sector.
• Familiarity with AI/ML applications for customer engagement and loyalty optimization.
• Background in Agile methodologies and cross-functional collaboration.
• Proven ability to manage multi-million-dollar analytics programs and deliver measurable business outcomes.