Senior Director

Job Title:

Designation: Senior Director

Reporting to:

Location:

Working Hours/ Days:

Shift: Night Shift

Team Size:

Years Of Experience: 10+ years of U.S Healthcare experience is mandatory and 15+ years of overall experience

Company URL:

About Sagility

Sagility is a tech-enabled BPM services provider, a thought partner providing a broad spectrum of transformational services, to enable our clients provide efficient and hi-quality care across the healthcare system.

Sagility™️ combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Leading industry analyst firms have consistently cited our service excellence, breadth of offerings, and ability to execute. The most recent being recognized as a leader for Healthcare Payer Operations in 2022 as a part The Healthcare Payer Operations PEAK Matrix® Assessment report by Everest Group. To learn more about our recognitions please visit our AWARDS SECTION

We have 35,000+ employees in 15 cities across 5 countries – India, Philippines, USA, Jamaica, and Colombia.

Desired Skills and Qualification:

This role is a functional PMO role with a blend of an execution and strategic mind-set.

This position requires expertise in US Healthcare

• Hands on individual-deeply involved in the execution of each of the initiatives/programs.
• Collaboration- ability to work with multiple stakeholders at ease.
• High on influencing skills.
• Ability to manage ambiguity.
• Able to connect the dots- sees the bigger picture- strategic mind-set.
• Perseverance, hard work and commitment
• Excellent in communication.
• Stakeholder management
• A passionate U.S Healthcare leader who is always hands on and ready to dig deeper to get the clarity of the situation.

Key Responsibilities:

A - Healthcare Risk & Compliance

• Oversee and manage overall compliance for healthcare-related activities.
• Handle compliance matters pertaining to payer accounts, different account management processes, and ISO/ISMS/SOC standards.
• Exposure in HIPAA, HI Trust, ISO27001 & ISO 31000 framework
• Manage and negotiate terms and conditions for larger global accounts.
• Efficiently handle the entire Management Information System (MIS) for payer accounts, including attendance, revenue, P&L and data management.

B - Project Management Office (PMO) -Functional

• Drive planning and mapping processes within the PMO.
• Coordinate seat allocation, site strategy and logistical aspects of new business transitions.
• Play a pivotal role in client coordination, ensuring seamless communication and project execution.
• Manage customer visits and ensure a high level of customer satisfaction throughout the project lifecycle.

C - Qualifications and Experience:

• Proven experience in Healthcare Compliance and PMO roles.
• Familiarity with ISO/ISMS/SOC/ HIPAA/ Hi Trust standards and contract management processes.
• 10+ years of U.S Healthcare experience is mandatory and 15+ years of overall experience
• Strong negotiation skills for handling larger global accounts.
• Excellent project management skills, including planning and coordination.
• Effective communication skills to coordinate with clients, logistics, and project teams.

Education and Certifications:

• Bachelor's degree in a relevant field/MBA
• Certifications in Healthcare Compliance and Project Management are advantageous