Senior Delivery Manager

Ciklum

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow, you will manage the day-to-day operations of Agile teams, facilitating SAFe Agile ceremonies and driving innovation through domain-driven development to refine products and applications in prepaid services and payments. You will coach teams on story points-based estimation, manage RAG (Red, Amber, Green) dashboards, and promote continuous improvement. Unlike the Delivery Manager, who oversees the overall engagement, you will focus on team-level execution, ensuring alignment with project goals and fostering strong client

interfacing.

Responsibilities:

• Facilitate Agile ceremonies (sprint planning, daily stand-ups, retrospectives, etc.) using SAFe Agile frameworks to refine products and applications
• Coach teams on story points-based estimation, backlog grooming, and domain-driven development practices
• Develop and maintain RAG dashboards to track team progress, risks, and issues, ensuring transparency
• Drive innovation by promoting Agile practices that enhance client solutions in prepaid services and payments
• Run workshops, brown bag sessions, and training to foster Agile principles and mindset
• Identify and address anti-patterns, ensuring healthy Agile practices within delivery teams
• Collaborate with stakeholders to align on project goals, scope, and deliverables, fostering strong client relationships
• Drive technical discussions, leveraging your technical background to bridge gaps between technical and non-technical teams
• Assess Agile maturity and develop tailored coaching plans for teams and individuals
• Use tools like Atlassian Jira/Confluence to track progress, manage workflows, and report team status

Requirements:

• 3+ years of experience as a Scrum Master in an Agile transformation environment
• Deep expertise in SAFe Agile frameworks, agile ceremonies, story points-based estimation, and domain-driven development
• Experience developing and managing RAG dashboards for team performance and risk tracking
• Technical background in software development, QA, or DevOps, with the ability to drive technical discussions
• Good knowledge of Atlassian Jira/Confluence for workflow management and reporting
• Awareness of prepaid services or payments domain technologies (e.g., AWS, timeseries data, or payment systems)
• Strong understanding of the impact and interplay of systems to ensure cohesive team delivery
• Strong client-interfacing, facilitation, and negotiation skills
• Excellent leadership and coaching skills to guide teams and individuals
• Advanced level of spoken and written English
• Willingness to work in a hybrid model (3 days work-from-office, 2 days work-from-home in Pune)
• Early joiners preferred to accelerate project delivery

Desirable:

• Experience with timeseries databases (e.g., KDB/Q) or public cloud (AWS)
• Accredited Agile practitioner (e.g., SAFe Agilist, Certified ScrumMaster)
• Experience coaching distributed teams in prepaid services or payments domains
• Familiarity with modern software development trends and tools

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

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Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.