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UD Trucks
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Senior Delivery Manager

Senior Delivery Manager

UD Trucks

15 - 20 years

20 - 25 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

sap linux performance management budgeting outsourcing business intelligence forecasting rfp analytics service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Delivery of all Application and Cloud Infrastructure services
Manage and maintain all critical infrastructure to support UD business and production uptime.
Ensure delivery of all outsourced services in line with contractual obligations for cost, quality, and volume.
Monitor and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), initiating corrective and improvement actions where needed.
Drive continuous improvement across operational processes, service quality, and supplier performance.
Validate supplier invoices and ensure financial accuracy and compliance.
Act as the escalation point for incident and problem management with suppliers.

Outsourcing Supplier Management

Manage strategic outsourcing partnerships financial, contractual, and commercial aspects of existing and new services.

Lead negotiations on service changes, renewals, and new engagements.

Monitor and optimise outsourcing budgets, costs, and business case achievements.

Foster strong relationships with cloud and infrastructure partners, aligning delivery with organisational goals.

Cloud APP Infrastructure Governance

Define and manage cloud-centric performance metrics and operating models.

Develop and maintain service definitions for public and private cloud offerings.

Oversee service operations for cloud-hosted and on-premise infrastructures, including compute, storage, backup, Linux/Wintel servers, databases, middleware, and Kubernetes.

Lead key datacenter transformation and infrastructure optimisation projects, driving efficiency and cost savings.

Manage application uptime and App operation AOM for our smooth business and IT operation.

Product Software Asset Management

Manage retained infrastructure product portfolios, including global budgeting, cost control, and lifecycle management to maintain applications across the globe

Ensure software asset optimization, usage compliance, and financial efficiency across all contractual models.

Leadership Strategy

Support agile transformation within teams, guiding new operating models, roles, and structures.

Partner with internal stakeholders to ensure infrastructure and cloud services evolve in line with business strategy.

Cultivate a culture of innovation, agility, and adoption of new technologies and practices.

Produce comprehensive service documentation, including target operating models, service designs, and process frameworks.

Demonstrate strong leadership skills on the UD Leading People level, specifically:

Excellent prioritisation skills and the ability to eliminate roadblocks

Skills Competencies

Strong technical understanding of modern datacenter and cloud ecosystems (VMs, storage, backup, OpenShift, middleware, etc.).

Excellent negotiation, communication, and stakeholder management skills.

Proven ability in decision-making, problem-solving, and strategic agility.

Proven experience across the complete project lifecycle from RFP/RFI to steady-state operations.

ITIL-certified (or equivalent) with a focus on continuous service improvement and governance.

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