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Innovative Techhub Pvt. Ltd.
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Senior Collection Executive

Senior Collection Executive

Innovative Techhub Pvt. Ltd.

2 - 5 years

0 Lacs

pune maharashtra india

Posted:2 months ago| Platform:

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Skills Required

payments support flow resolve billing coordination reports risk management compliance regulations service communication negotiation accounting excel crm multilingual

Work Mode

On-site

Job Type

Full Time

Job Description

Job details

Role : Senior Collection Executive

Work Location - Kharadi, Pune

Work From Office

Mon-Fri 9:30 am to 6:30 pm

Education - Any Graduate

Budget : 5-6 LPA

Job Summary:

Key Responsibilities:

Contact customers via phone, email, or in-person visits to follow up on overdue payments.
Maintain records of customer interactions, payment commitments, and follow-up actions.
Resolve billing issues and disputes in coordination with the accounts and sales teams.
Negotiate payment plans and ensure adherence to agreed terms.
Monitor aging reports and escalate high-risk accounts to management.
Achieve monthly collection targets and maintain low delinquency rates.
Provide feedback on recurring issues and suggest process improvements.
Ensure compliance with company policies and legal regulations during collection activities.

Qualifications:

High school diploma or bachelor’s degree in Commerce, Business Administration, or related field.
2-5 years of experience in collections, customer service, or accounts receivable.
Strong communication and negotiation skills.
Ability to handle difficult conversations professionally.
Basic knowledge of accounting and billing systems.
Proficiency in MS Office (especially Excel) and CRM tools.

Preferred Skills:

Experience in field collections or recovery.
Multilingual abilities depending on customer base.
Familiarity with legal procedures related to debt recovery.

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