Event Mgmt. EUS + Service Desk L2

You should have the ability to follow the Service Desk standards and norms to produce consistent results, providing effective control and reduction of risk at a Competent to Expert level. You must also possess knowledge of the process/domain managed at a Competent to Expert level, with external interactions including RCP, Vendors, and IT Service Providers. Your responsibilities will include following up with the concerned team to resolve out-of-scope issues for quick resolution to achieve customer satisfaction. Role Requirements: Educational Qualifications: BSC/BE or equivalent. A degree in IT would be preferable. Experience: Minimum 1-3 years of experience with Service desk support. Excellent knowledge of customer handling and phone etiquette, along with prior knowledge of incident and problem management. Skills & Technical Competencies: - Client Centricity - Execution Excellence - Passion for Result - Ability to manage and prioritize tasks efficiently - Readiness to demonstrate a proactive attitude - Excellent verbal and written communication skills For further inquiries, please contact: Email: isha.kodilkar@ithpl.com Phone: 9225184034,