34 Client Centricity Jobs

Role Overview: As a Sales Support Specialist at Capgemini, you will be responsible for providing resources and support to sales, bid, and client teams throughout the sales process. Your role will involve offering content support, references, tools, and market information to help effectively sell products or services and deliver high-quality proposal responses. Specific roles within this category include Proposal Support, Knowledge Managers, Market and Business Intelligence. Key Responsibilities: - Ensuring Proposal Quality is delivered to the customer - Assisting with the industrialization of knowledge management for faster content turnaround - Providing business and market insights such as ...

**Job Description:** As a Business Solution Designer, your main responsibility will be to envision and create digital solutions that balance business and user needs, technology capabilities, common standards, and quality aspects. You will play a crucial role in bridging the gap between Business and Development by guiding both sides towards solutions that deliver business value. **Key Responsibilities:** - Conduct formal interactions, workshops, and communicate with stakeholders to identify requirements and design solutions. - Deeply understand what is feasible and how to provide value to users and the client's business. - Guide and mentor junior team members. - Investigate possible use of ne...

As a Team Lead, Managed Services Operations at NTT DATA, you play a crucial role in ensuring the delivery of managed services to clients, maintaining operational IT infrastructure and systems. Your responsibilities include: - Monitoring work queues and providing technical support to clients - Independently resolving escalated incidents and requests within agreed SLAs - Sharing knowledge with other engineers to address and document issues - Acting as emergency support contact for critical client and business-impacting issues - Proactively identifying and implementing automation solutions for task optimization - Analyzing and troubleshooting technical issues using specialized tools and practic...

As a Customer Service Representative at Wipro Limited, your role is to deliver exceptional customer service by effectively acknowledging, tracking, and prioritizing client cases in adherence to regulatory guidelines. By allocating cases to the relevant support teams, you will ensure timely resolution as per defined Service Level Agreements (SLAs). - Ensure operational excellence by complying with contracts and regulations, acknowledging, tracking, and prioritizing client cases, updating systems, and generating reports. - Accurately log all incoming client cases on the internal tool as per the contract, documenting relevant information, and escalating issues when necessary. - Maintain interna...

Role Overview: As a Managing Consultant at Wipro, you will be responsible for selling and overseeing the delivery of complex consulting solutions in your area of expertise. Your main focus will be on driving measurable value for clients, developing consulting solutions, and supporting practice growth. You will also play a key role in building strong client relationships, managing large engagements, and leading consulting programs. Additionally, you may have managerial responsibilities in overseeing a team of consultants and ensuring quality and compliance in business operations. Your success in this role will be measured by achieving high personal billability. Key Responsibilities: - Achieve...

Role Overview: As a Subject Matter Expert in a specific domain, your role involves developing the target Architecture and defining the technology roadmap for your business/domain. You will provide expert advice and guidance to various business stakeholders. Your responsibilities include developing architectural applications for new deals, contributing to the target architecture, establishing domain-specific standards and strategies, guiding solutions from concept to delivery, and overseeing product/platform engineering. You will also collaborate with various teams, drive the development and adoption of target architecture, and provide technical leadership in implementing custom solutions usi...

Role Overview: As a Solution Lead at Wipro Limited, your primary responsibility will be to understand business processes in the F&A & HRO Vertical to identify problem statements. You will closely collaborate with functional and domain experts to determine how technology can address these business challenges. Additionally, you will be expected to assess existing technology solutions and leverage industry knowledge to incorporate technologies from partners and establish alliances. Developing solution artefacts and value propositions, including end-to-end business process representation aligned with technology solutions, will be a crucial aspect of your role. Building strong relationships with ...

Role Overview: As a part of this role, your main responsibility will be to develop minimum viable product (MVP) and comprehensive AI solutions that not only meet but exceed clients" expectations, ultimately adding value to the business. You will be managing the product/solution development using desired AI techniques, leading the development and implementation of custom solutions through the thoughtful use of modern AI technology. It will be up to you to review and evaluate use cases to determine if a product can be developed to add business value. Moreover, you will be creating the overall product development strategy and integrating it with larger interfaces. Key Responsibilities: - Create...

As a candidate for this role, you should possess a variety of skills and competencies to excel. Your key skills should include: - Adaptability - Analytical Thinking - Attentiveness - Business Acumen - Business Case Development - Business Transformation - Business Understanding - Client Centricity - Coaching - Collaboration - Commercial Awareness - CxO Conversations - Data Analysis - Data Visualization - Data-Driven Decision-Making - Dealing with Ambiguity - Decision-Making - Digital Mindset - English Fluency - Entrepreneurial Mindset - Excel - Growth Mindset - Influencing - Knowledge Management - Meeting Management - Negotiation - Organizational Strategy - Power BI - PowerPoint - Project Man...

As a Solution Lead at Wipro, you will play a crucial role in driving innovative solutions for clients in the F&A & HRO Vertical by: - Demonstrating a deep understanding of business processes to identify key problem statements and collaborating with experts to develop technology-driven solutions. - Evaluating existing technology solutions and incorporating industry insights to enhance offerings through strategic partnerships. - Developing solution artifacts and value propositions that align business processes with technology solutions. - Building relationships with stakeholders across functional, technology, and sales teams to ensure seamless delivery of solutions. - Utilizing strong communic...

As a Solution Lead at Wipro, you will play a crucial role in the F&A & HRO Vertical by: - Demonstrating an understanding of business processes to identify problem statements and collaborating with experts to find technological solutions. - Evaluating existing technology solutions and introducing new technologies to address business challenges. - Creating solution artifacts and value propositions aligning business processes with technology solutions. - Building relationships with stakeholders to understand business requirements, translate them into technology solutions, and support sales activities. Key Competencies for this role include: - Client Centricity - Passion for Results - Execution ...

As a Senior Team Lead, Services Operations at NTT DATA, you will play a pivotal role in ensuring service delivery at the highest level to guarantee client satisfaction and successful business operations within the organization. Your core responsibility will involve supervising engineers resolving client-reported issues. **Key Responsibilities:** - Plan, coordinate, and monitor operational activities to deliver on approved plans and enhance service delivery. - Ensure effective and efficient service delivery through routine operational tasks. - Identify and document system and tool requirements for optimal operations of relevant offerings. - Recommend best practices for deployment, ongoing ope...

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Senior Associate, Valuation...

The Bid Manager role is a key sales enablement function responsible for managing the end-to-end bid lifecycle for both RFXs and proactive pursuits. As a Bid Manager, you will play a crucial role in ensuring quality and compliance with customer requirements by implementing the necessary structure to support successful pursuits. Your responsibilities will include coordinating the bid process, overseeing internal review governance, and managing budgets. You will be tasked with ensuring collaborative and effective engagement from all stakeholders, including leadership, sales, solution, financial, and commercial teams throughout the pursuit process. Additionally, you will be responsible for stake...

As a Senior Associate, Valuation Advisory at JLL in Mumbai, you will play a crucial role in executing studies related to feasibility, location consulting, best use, technical due diligence, and valuation. Your responsibilities will include understanding and outlining clients" objectives, strategizing work for quality and timely delivery, identifying innovative solutions, conducting research on specific industry sectors and markets, delivering high-quality analysis, coordinating with team members across regions, managing and tracking databases, and building strong client relationships. To excel in this role, you should have a passion for teamwork, prioritize quality outputs, demonstrate proce...

The role at Wipro Limited involves designing, testing, and maintaining software programs for operating systems or applications to be deployed at a client end while ensuring they meet 100% quality assurance parameters. You will be responsible for understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, facilitating root cause analysis, and identifying ideas to improve system performance. You will collaborate with functional teams, project managers, and systems analysts to convert client requirements into feasible designs. Coding and ensuring optimal software/module development will be a key part of your responsibilities. Yo...

The role requires you to create exceptional and detailed architectural application designs while providing thought leadership to enable delivery teams to achieve exceptional client engagement and satisfaction. You will be responsible for developing architectural applications for new deals and major change requests in existing deals. Your role will involve creating enterprise-wide architecture to ensure systems are scalable, reliable, and manageable. Additionally, you will guide the construction and assembly of application components and services to support solution architecture and application development. Your responsibilities will also include managing application assets, directing develop...

Application Consultants play a crucial role in understanding the client's business processes, both current and future, and aligning them with the technologies in use. They assess the feasibility of implementing standard solutions versus customized or extended applications. This involves functional customization of applications, collaboration with developers to enhance applications, and working closely with business users to implement process changes effectively. Individuals in this role should possess the ability to conceptualize business or technical solutions by leveraging colleagues and partners. They are expected to have a deep understanding of at least one methodology, advanced knowledg...

As a Customer Support Specialist at Criteo, your primary responsibility is to provide exceptional customer support to our clients. You will engage with clients through various channels such as emails and platform live chat, ensuring clear and effective communication. Your role involves assisting clients in navigating and utilizing the Criteo Advertising Platform: Commerce Growth by developing and implementing appropriate support materials. In addition to delivering top-notch operational service to clients within defined SLAs, you will showcase your prioritization skills. Your analytical abilities will be put to use to comprehend campaign KPIs, and you will actively track customer support eff...

You should have the ability to follow the Service Desk standards and norms to produce consistent results, providing effective control and reduction of risk at a Competent to Expert level. You must also possess knowledge of the process/domain managed at a Competent to Expert level, with external interactions including RCP, Vendors, and IT Service Providers. Your responsibilities will include following up with the concerned team to resolve out-of-scope issues for quick resolution to achieve customer satisfaction. Role Requirements: Educational Qualifications: BSC/BE or equivalent. A degree in IT would be preferable. Experience: Minimum 1-3 years of experience with Service desk support. Excelle...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career at NTT DATA is about believing in yourself, seizing new opportunities, and embracing challenges. It's about expanding your skills and expertise in your current role while preparing for future advancements. You are encouraged to take every opportunity to further your career within the global team. As the Manager, Managed Services Operations, you will be...

The role you will be taking on involves managing the delivery of a project, focusing on operations and delivery governance to ensure the optimal supply chain of talent for customer satisfaction and cost efficiency. With a minimum of 12+ years of experience, you will be responsible for executing projects successfully within scope, on time, and within budget. Specifically, you should have at least 8+ years of experience in overseeing large-scale Digital projects, with a minimum of 4 years leading ServiceNow programs and hands-on experience in architecting ServiceNow solutions. Your expertise in end-to-end SDLC and setting up ServiceNow infrastructure will be crucial for this role. You will be ...

As the Manager, Managed Services Operations at NTT DATA, you will be entrusted with a pivotal management role within a Region/Country or Services function. Your primary responsibility will be to ensure the seamless delivery of services at the highest level, guaranteeing client satisfaction and the continuous smooth operation of business activities within the organization. Your day-to-day tasks will revolve around ensuring that managed services are efficiently provided to all clients, thereby maintaining the operational functionality of their IT infrastructure and systems. Your main objective will be to oversee the delivery of contracted Managed Services outcomes to clients and contribute to ...

The role of a Product Architect is crucial in creating exceptional product architectural designs for both existing and new products. Your main responsibility will be to develop architectural designs for products, define product requirements, and design needs by understanding the product vision and business requirements. It is essential to comprehend market-driven business needs, technology trends, and objectives to define architecture requirements and strategies. You will be creating product-wide architectural designs to ensure scalability, reliability, and compatibility with various deployment options. As a Product Architect, you will be responsible for developing Proof of Concepts (POCs) t...

As a Managed Services Client Delivery Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role will be crucial in ensuring client satisfaction by delivering services according to agreed service definitions and Service Level Agreements (SLAs). You will act as the primary point of contact for client inquiries, escalations, and feedback, understanding their business needs and tailoring services accordingly. Collaborating with cross-functional teams, you will ensure the successful delivery of managed services, meeting SLAs and quality standards. Your responsibilities will include re...