15 Client Centricity Jobs

You should have the ability to follow the Service Desk standards and norms to produce consistent results, providing effective control and reduction of risk at a Competent to Expert level. You must also possess knowledge of the process/domain managed at a Competent to Expert level, with external interactions including RCP, Vendors, and IT Service Providers. Your responsibilities will include following up with the concerned team to resolve out-of-scope issues for quick resolution to achieve customer satisfaction. Role Requirements: Educational Qualifications: BSC/BE or equivalent. A degree in IT would be preferable. Experience: Minimum 1-3 years of experience with Service desk support. Excellent knowledge of customer handling and phone etiquette, along with prior knowledge of incident and problem management. Skills & Technical Competencies: - Client Centricity - Execution Excellence - Passion for Result - Ability to manage and prioritize tasks efficiently - Readiness to demonstrate a proactive attitude - Excellent verbal and written communication skills For further inquiries, please contact: Email: isha.kodilkar@ithpl.com Phone: 9225184034,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career at NTT DATA is about believing in yourself, seizing new opportunities, and embracing challenges. It's about expanding your skills and expertise in your current role while preparing for future advancements. You are encouraged to take every opportunity to further your career within the global team. As the Manager, Managed Services Operations, you will be responsible for service delivery within a Region/Country or Services function. Your role is crucial in ensuring client satisfaction and the successful continuance of business operations within the organization. You will oversee the provision of managed services to all clients, ensuring the operational functionality of their IT infrastructure and systems. Key Responsibilities: - Demonstrate knowledge and expertise in various domains such as Routing, Switching, Security, and Data Center network management. - Hands-on experience in Cisco SDWAN solutions and Cisco ACI is essential. - Responsible for incident management, ensuring incidents are addressed as per policy and necessary steps for resolution are taken. - Documentation of infrastructure-related works like network diagrams and approval documents. - Evaluate, test, and implement changes following a strict change management policy. - Assess and provide feedback for continuous improvement of network infrastructure in critical locations. - Guide and troubleshoot critical day-to-day issues in case of team failure to resolve them on time. Knowledge and Attributes: - Strong organizational and team management skills. - Excellent communication skills, both verbal and written, along with the ability to collaborate effectively. - Understanding of budgets and cost management. - Effective time management, prioritization, and delegation abilities. - Client-centric focus with a strong emphasis on business outcomes. - Ability to guide the team through transformational objectives and work across different cultures. - Adaptability to work in a pressurized environment and handle changing circumstances effectively. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology or related field. - ITIL certification is desirable. Required Experience: - Essential experience in Network Architectural exposure with SDWAN and ACI. To apply, share your profile with sreekanth.s@global.ntt. Workplace type: On-site Working NTT DATA is an Equal Opportunity Employer.,

The role you will be taking on involves managing the delivery of a project, focusing on operations and delivery governance to ensure the optimal supply chain of talent for customer satisfaction and cost efficiency. With a minimum of 12+ years of experience, you will be responsible for executing projects successfully within scope, on time, and within budget. Specifically, you should have at least 8+ years of experience in overseeing large-scale Digital projects, with a minimum of 4 years leading ServiceNow programs and hands-on experience in architecting ServiceNow solutions. Your expertise in end-to-end SDLC and setting up ServiceNow infrastructure will be crucial for this role. You will be expected to lead teams of 15+ resources, demonstrating management skills in ServiceNow to foster a strong team culture and technical competency. Your innovative and transformative mindset will play a key role in identifying opportunities to enhance BPM processes and optimize them using the ServiceNow platform. Excellent client-facing and internal communication skills, along with solid organizational and multitasking abilities, will be essential for this position. Your responsibilities will include focusing on operational excellence and automation, driving value through pareto analysis for incident management, deploying hyper-automation initiatives, and engaging with the tools team to introduce new automation tools. You will also be involved in fostering innovation within the team, driving knowledge management and sharing, and developing the talent pipeline by forecasting demand and ensuring the right talent supply chain. Additionally, you will be responsible for team management, including resourcing, talent management, performance management, and employee satisfaction and engagement initiatives. Your performance will be evaluated based on various delivery management metrics such as client satisfaction, operational efficiency, financials, capability building, and team management. To excel in this role, you must demonstrate competencies in client centricity, passion for results, execution excellence, collaborative working, and effective communication. Mandatory skills include application maintenance & monitoring (BASE Core) with 8-10 years of experience. This role offers the opportunity to be part of a modern Wipro that is focused on digital transformation and reinvention, empowering you to design your own career evolution and contribute to the organization's purpose-driven culture.,

As the Manager, Managed Services Operations at NTT DATA, you will be entrusted with a pivotal management role within a Region/Country or Services function. Your primary responsibility will be to ensure the seamless delivery of services at the highest level, guaranteeing client satisfaction and the continuous smooth operation of business activities within the organization. Your day-to-day tasks will revolve around ensuring that managed services are efficiently provided to all clients, thereby maintaining the operational functionality of their IT infrastructure and systems. Your main objective will be to oversee the delivery of contracted Managed Services outcomes to clients and contribute to the planning, construction, and support of managed services to align with business objectives. Key Responsibilities: - Demonstrate knowledge and expertise in various domains such as Routing, Switching, Security, and DC network, along with experience in managing Data Centers and teams. - Possess strong hands-on experience in Cisco SDWAN solutions and familiarity with Cisco ACI. - Take charge of all incident management issues, ensuring strict adherence to the incident management policy and implementing necessary steps for incident resolution. - Responsible for all documentation pertaining to infrastructure, including network diagrams, approval documents, etc. - Ensure that all changes undergo thorough evaluation, testing, and implementation in compliance with change management policies. - Assess the network infrastructure of critical bank locations and provide feedback for continuous improvement. - Provide guidance and troubleshoot critical day-to-day issues in case of team failure to resolve them promptly. Knowledge and Attributes: - Excellent organizational and team management skills. - Strong communication skills, both verbal and written, and the ability to collaborate effectively with internal stakeholders and external clients. - Advanced understanding of budgets and cost management. - Proficient in time management, prioritization, and delegation. - Client-centric focus with a keen eye on business outcomes. - Ability to guide the team through transformative business objectives. - Proficient in working across different cultures and social groups. - Capable of performing well in a high-pressure environment and adapting to changing circumstances. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology, Computing, or a related field. - Desirable to have ITIL certification. Required Experience: - Essential to have exposure as a Network Architect with SDWAN and ACI. If you possess the required qualifications and experience, we invite you to share your profile with us at sreekanth.s@global.ntt. Workplace Type: - On-site Working Join NTT DATA, a trusted global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, we lead the way in digital advancements, serving clients globally and investing significantly in technology solutions. As an Equal Opportunity Employer, we welcome diverse talents and encourage inclusivity in our workforce. Note: NTT DATA is part of NTT Group and headquartered in Tokyo. ,

The role of a Product Architect is crucial in creating exceptional product architectural designs for both existing and new products. Your main responsibility will be to develop architectural designs for products, define product requirements, and design needs by understanding the product vision and business requirements. It is essential to comprehend market-driven business needs, technology trends, and objectives to define architecture requirements and strategies. You will be creating product-wide architectural designs to ensure scalability, reliability, and compatibility with various deployment options. As a Product Architect, you will be responsible for developing Proof of Concepts (POCs) to demonstrate the feasibility of product ideas and analyzing, proposing, and implementing the core technology strategy for product development. It is important to provide solutions for Requests for Proposals (RFPs) received from clients and ensure overall product design assurance aligns with business needs. You will collaborate with sales, development, and consulting teams to reconcile solutions to architecture and analyze the technology environment and client requirements to set a product solution design framework. Technical leadership plays a key role in your responsibilities, where you will lead the design, development, and implementation of custom solutions using modern technology. Identifying problem areas, performing root cause analysis, and providing relevant solutions will be part of your routine tasks. You will also need to stay updated on industry and application trends to plan current and future IT needs and provide technical input during product deployment at client sites. Supporting the delivery team during product deployment and resolving complex issues, collaborating with the team to develop product validation and performance testing plans, and maintaining the product roadmap are essential aspects of the role. Building and maintaining relationships with stakeholders, providing technical and strategic input, and ensuring quality assurance of all architectural or design decisions are crucial for successful product development. Apart from the technical aspects, you will also be involved in competency building and branding, team management, stakeholder interactions, and performance management. This includes resourcing, talent management, performance reviews, employee satisfaction, and engagement initiatives for the team. Your interactions with internal stakeholders such as delivery teams, pre-sales teams, engineering teams, and external stakeholders like vendors and industry forums will play a significant role in the success of the products you are architecting. Your performance will be measured based on key parameters such as product design and development, capability development, and team management. Ensuring high CSAT, quality of design/architecture, on-time delivery, completion of trainings and certifications, team attrition rate, and employee satisfaction scores will be critical for your success in this role. Additionally, demonstrating competencies in areas such as domain knowledge, market intelligence, systems thinking, leveraging technology, and technical knowledge will be essential for excelling as a Product Architect.,

As a Managed Services Client Delivery Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role will be crucial in ensuring client satisfaction by delivering services according to agreed service definitions and Service Level Agreements (SLAs). You will act as the primary point of contact for client inquiries, escalations, and feedback, understanding their business needs and tailoring services accordingly. Collaborating with cross-functional teams, you will ensure the successful delivery of managed services, meeting SLAs and quality standards. Your responsibilities will include resolving client issues promptly, monitoring client satisfaction, and taking proactive measures to address concerns and improve service quality. You will develop account plans to enhance client engagement and retention, identifying opportunities for upselling additional services. In addition to managing the implementation of new services, upgrades, and projects for clients, you will coordinate project timelines, resources, and deliverables to ensure successful outcomes. You will also ensure that service delivery aligns with contractual agreements, compliance requirements, and consult with the legal team on contract governance. Monitoring and reporting on contract performance, overseeing financial aspects of client accounts, and managing billing processes may also be part of your role. Your strong analytical mindset, initiative, self-drive, and commitment to success will be essential in managing a coordinated delivery of service. Proficiency in project management, excellent communication, negotiation, and problem-solving skills, along with client centricity and business acumen, will contribute to your effectiveness in this role. Your ability to work under pressure, collaborate with cross-functional teams, and stay informed about industry trends and emerging technologies will be crucial for success. A Bachelor's degree or equivalent qualification in Information Technology or Business, along with relevant ITIL and project management certifications, is preferred for this role. Demonstrated experience in managed services, service delivery, client management, and successful delivery of managed services to clients will be necessary. Your adaptability, attention to detail, and customer-focused mindset will help you thrive in this dynamic environment. Join NTT DATA, a trusted global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team across more than 50 countries and a robust partner ecosystem, we offer business and technology consulting, data and artificial intelligence solutions, infrastructure management, and digital services. As an Equal Opportunity Employer and a Global Top Employer, we strive to create an inclusive workplace where you can grow, belong, and thrive.,

As a Client Acquisition and Relationship Manager, you will be responsible for driving the acquisition of new clients and managing existing client relationships. Your role will involve delivering advisory services to clients with a high level of engagement and service quality, in alignment with the organization's values and principles. It is crucial to ensure that advisory services are based on the intelligence and products recommended by the organization. Your principal responsibilities will include prospecting new clients by maintaining an active list of prospects and engaging with them effectively to convert them into clients. Additionally, you will be responsible for managing existing client relationships by providing a high level of engagement and services based on a relationship-oriented approach to build trust. In your role, you will drive client advisory and reviews by gaining a deep understanding of client needs and developing the right proposals in consultation with the Ideation & Advisory Team. Periodic reviews will also be conducted to ensure that solutions are delivered based on client needs. Maintaining a high level of client centricity and ensuring that advisory services are aligned with the organization's ethos and principles will be key aspects of your role. You will also be responsible for facilitating proper coordination between clients and the operation & service team to deliver a high level of client service. Staying updated with market developments and events will be essential to proactively manage risks and prevent clients from suffering losses. Timely actions based on market insights will play a crucial role in limiting potential risks for clients.,

The role is focused on the overall development of the target Architecture by defining the technology roadmap for the business/domain. As the subject matter expert for a specific domain, the primary responsibilities include developing architectural applications for new deals, creating enterprise-wide business/domain architecture deliverables, and identifying opportunities to utilize high-level business and operating models. Contributing to the Target Architecture involves developing and maintaining the technology roadmap for the area of expertise, ensuring alignment with the Business Strategy, and recognizing innovative technology uses to enhance performance measures. Collaborating with IS and business stakeholders is essential to drive the development and adoption of the target architecture, establish domain-specific standards and strategies, and guide solutions from concept to delivery. The role also entails overseeing product/platform engineering, protocol map development, and virtualization based on business solution requirements. Applying architectural and engineering concepts to design scalable, secure, reliable, and maintainable solutions is crucial. Leading research and development efforts, defining migration plans, and providing technology consulting are key aspects of the role. Additionally, the responsibilities extend to analyzing technology environments, setting collaboration solutions for data management, providing technical leadership in implementing custom solutions, and ensuring alignment with enterprise architecture standards. Collaborating with sales and delivery teams, tracking industry trends, and creating Intellectual Property are also important facets of the role. Competency building, team management, stakeholder interaction, and performance management are integral parts of the role. Ensuring completion of trainings, developing Proof of Concepts, mentoring team members, and driving engagement initiatives are essential for success. Interacting with internal and external stakeholders, managing resources, and supporting talent transformation are key elements of the role. The role requires a high level of expertise in domain/industry knowledge, market intelligence, systems thinking, leveraging technology, asset reusability, and technical knowledge. Behavioral competencies such as stakeholder management, innovation, client centricity, and execution excellence are crucial for effective performance. Performance parameters for the role include supporting sales teams, delivering projects as per cost and quality, developing capabilities, building practices, and managing teams effectively. These parameters are measured based on various factors such as proposals quality index, delivery satisfaction, capability development, practice building, and team management metrics.,

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to the most intricate digital transformation requirements of clients. With a comprehensive portfolio encompassing consulting, design, engineering, and operations, we aid clients in achieving their most ambitious goals and establishing sustainable, future-ready businesses. Our global presence spans over 65 countries, with a workforce exceeding 230,000 employees and business partners, committed to ensuring the prosperity of our customers, colleagues, and communities amidst a rapidly evolving world. In the role of Solution Lead at Wipro, you will be responsible for: - Demonstrating a thorough understanding of business processes within the F&A & HRO Vertical to identify problem statements. Collaborate closely with functional and domain experts to explore how technology can effectively address business challenges. - Evaluating existing technology solutions and leveraging industry/market insights to incorporate technologies from partners and foster alliances. - Creating solution artifacts and value propositions, illustrating end-to-end business processes and aligning them with technology solutions. - Establishing relationships with various stakeholders, including functional teams to grasp business requirements, technology teams to translate requirements into solutions, and sales/pre-sales teams to support the sales process. - Operating as an individual contributor with exceptional communication skills (both written and verbal) to respond to RFI/RFP (RFx) and present solutions to clients in collaboration with onsite sales teams. Key Competencies for this role include: - Client Centricity - Passion for Results - Execution Excellence - Collaborative Working - Learning Agility - Problem Solving & Decision Making - Effective Communication Join Wipro as we embark on the journey to reinvent our world. We are transforming into a modern organization, aiming for comprehensive digital transformation with bold aspirations. To achieve this vision, we seek individuals who are driven by the concept of reinvention - of themselves, their careers, and their skills. Our commitment to constant evolution is deeply ingrained in our culture, adapting to the changing world around us. Be a part of a purpose-driven business that empowers you to craft your reinvention journey. Realize your ambitions at Wipro, where applications from individuals with disabilities are wholeheartedly encouraged.,

As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be entrusted with the advanced responsibility of overseeing the end-to-end delivery of managed services contracts to clients. Your role will be crucial in maintaining client satisfaction through the successful delivery of services according to agreed service definitions and Service Level Agreements (SLAs). You will act as the primary point of contact for client inquiries, escalations, and feedback, ensuring that client expectations are not only met but exceeded. In this position, your day-to-day activities will involve proactive client communication, project management, technical oversight, and problem-solving. You will collaborate closely with cross-functional teams to address client issues promptly, monitor client satisfaction through feedback mechanisms, and take proactive measures to continuously improve service quality. Additionally, you will be responsible for developing account plans and strategies to enhance client engagement and retention, as well as identifying opportunities for upselling or cross-selling additional services. Your role will also entail managing the implementation of new services, upgrades, and projects for clients, ensuring that project timelines, resources, and deliverables align with contractual agreements and compliance requirements. You will work closely with technical teams to maintain stable, secure, and up-to-date client environments while staying informed about industry trends and emerging technologies to provide informed recommendations to clients. To excel in this role, you should have a passion for service delivery, strong analytical skills, and the ability to manage a coordinated delivery of services. You should possess advanced knowledge of managed services, project management, ITIL or other IT service management frameworks, and have excellent communication, negotiation, and problem-solving skills. Your ability to work collaboratively with cross-functional teams, manage client relationships effectively, and adapt to changing circumstances will be essential for success. To qualify for this position, you should hold a Bachelor's degree or equivalent qualification in Information Technology or Business, along with relevant certifications such as ITIL and project management. Additionally, you should have advanced demonstrated experience in managed services, service delivery, client management, and project management, along with a proven track record of meeting SLAs and quality standards. If you are looking to make an impact in a dynamic and innovative environment, where diversity and inclusion are embraced, and where your skills and expertise will be valued, then consider joining NTT DATA a trusted global innovator of business and technology services committed to helping clients succeed in the digital future.,

Wipro Limited is a renowned technology services and consulting company dedicated to creating innovative solutions that cater to clients" most intricate digital transformation requirements. With a vast portfolio of consulting, design, engineering, and operations capabilities, Wipro assists clients in achieving their ambitious goals and establishing sustainable, future-ready businesses. The organization, with a workforce of over 230,000 employees and business partners in 65 countries, is committed to helping customers, colleagues, and communities flourish in an ever-evolving world. As a Solution Lead at Wipro, your responsibilities will include: - Demonstrating an understanding of business processes in the F&A & HRO Vertical to identify problem statements. Collaborate closely with functional and domain experts to determine how technology can address business challenges. - Evaluating existing technology solutions and leveraging industry/market knowledge to introduce technologies from partners and establish alliances. - Creating solution artifacts and value propositions by illustrating end-to-end business processes and aligning them with technology solutions. - Establishing relationships with various stakeholders, including functional teams to grasp business requirements, technology teams to translate requirements into technology solutions, and sales and pre-sales teams to support sales activities. - Operating as an individual contributor with exceptional communication skills (both written and verbal), capable of responding to RFI/RFP (RFx) and presenting solutions to clients while collaborating closely with onsite sales teams. Key Competencies for this role include: - Client Centricity - Passion for Results - Execution Excellence - Collaborative Working - Learning Agility - Problem Solving & Decision Making - Effective Communication At Wipro, we are on a mission to reinvent the future. We aspire to be a cutting-edge digital transformation partner with bold ambitions, and we seek individuals who are driven by the spirit of reinvention. We encourage the constant evolution of oneself, one's career, and skills to keep pace with the changing landscape of our business and industry. Join us at Wipro, a place driven by purpose and empowerment, where you can shape your own reinvention and realize your ambitions. We welcome applications from individuals with disabilities.,

You should possess a variety of skills and competencies to excel in this role. Some of the key skills required include: - Adaptability - Analytical Thinking - Attentiveness - Business Acumen - Business Case Development - Business Transformation - Business Understanding - Client Centricity - Coaching - Collaboration - Commercial Awareness - CxO Conversations - Data Analysis - Data Visualization - Data-Driven Decision-Making - Dealing with Ambiguity - Decision-Making - Digital Mindset - English Fluency - Entrepreneurial Mindset - Excel - Growth Mindset - Influencing - Knowledge Management - Meeting Management - Negotiation - Organizational Strategy - Power BI - PowerPoint - Project Management - Relationship-Building - Stakeholder Management - Storytelling - Strategic Thinking - Teamwork - Time Management - Verbal Communication - Written Communication These skills will be essential for success in this position, and your proficiency in them will contribute to the overall effectiveness of your work.,

The role is focused on creating exceptional and detailed architectural application designs and providing thought leadership to enable delivery teams to ensure exceptional client engagement and satisfaction. As an Architect, you will be responsible for developing architectural applications for new deals and major change requests, creating enterprise-wide architecture to ensure scalability, reliability, and manageability, guiding the construction and assembly of application components and services, and maintaining frameworks and artifacts used in the implementation of applications within the overall application portfolio. You will be accountable for defining and managing the portfolio of to-be-solutions, providing solutions for RFPs received from clients, analyzing technology environments, and setting collaboration design frameworks. Additionally, you will offer technical leadership in the design, development, and implementation of custom solutions, evaluate and recommend solutions to integrate with the overall technology ecosystem, and track industry and application trends to plan for current and future IT needs. Your responsibilities will also include providing technical and strategic inputs during project planning phases, identifying implementation risks, creating new revenue streams within applications, and bringing knowledge of automation in applications by embracing Agile and DevOps principles. Furthermore, you will be required to design patterns, best practices, and reusable applications, ensure system capabilities are consumed by system components, and provide a platform to create standardized tools and techniques to reduce maintenance costs. As an Architect, you will collaborate with relevant parties to review objectives and constraints of solutions, identify implementation risks and potential impacts, and lead the development and maintenance of enterprise frameworks and related artifacts. You will also support pre-sales teams in presenting solution designs to clients, negotiate and coordinate with client teams to ensure all requirements are met, and demonstrate thought leadership with strong technical capability in front of clients. In addition to your technical responsibilities, you will be involved in competency building and branding, team management, stakeholder interactions, and performance management. You will be expected to anticipate talent requirements, hire and manage resources, ensure talent management and performance reviews, drive employee satisfaction and engagement initiatives, and interact with various stakeholders both internally and externally. To be successful in this role, you should possess a deep understanding of domain/industry knowledge, market intelligence, systems thinking, leveraging technology, asset reusability, and technical knowledge. You should also demonstrate behavioral competencies such as strategic perspective, stakeholder management, technology acumen, innovation, managing complexity, client centricity, execution excellence, self-learning, domain experience, change agility, passion for results, nurturing people, and executive presence. Your performance will be measured based on parameters such as supporting sales teams to create wins, delivery support, capability development, practice building, team management, and specific performance measures aligned with each parameter. You will be expected to deliver high-quality proposals, ensure client satisfaction, develop reusable components, complete trainings and certifications, contribute to practice building, manage team attrition, and drive employee satisfaction scores.,

As a Managing Consultant at our organization, you will be responsible for selling and overseeing the delivery of complex consulting solutions within your expertise area to drive tangible value for our clients. Your role will involve leading the development of consulting strategies, supporting practice growth, and fostering strong client relationships. Additionally, you will manage large engagements, individual or multiple accounts, and design and lead intricate consulting programs for customers. Leading a team of consultants, ensuring quality and compliance, and achieving high personal billability will also be key aspects of your role. Your primary responsibilities will include: Consulting Execution: - Achieving utilization targets and embodying Wipro's tenets and values - Serving as an account-focused leader, managing teams of consultants, work streams, projects, and programs - Demonstrating client-focused problem-solving skills, flexibility, and the ability to coordinate resources efficiently - Managing budgets and ensuring the quality of deliverables - Acting as a trusted advisor to senior clients and receiving positive feedback from client executives - Leading and motivating teams, building trust, and focusing on quality and timely delivery Business Development: - Ensuring high levels of individual and team utilization in alignment with goals - Managing a personal sales pipeline to meet revenue targets - Selling to multiple clients and identifying and converting leads into opportunities and proposals - Developing a network of client contacts and leading sales and marketing activities - Closing new projects with minimal partner support and driving proposal creation and presales activities Thought Leadership: - Establishing yourself as an industry thought leader and sharing thought leadership with internal and external channels - Promoting case studies and track records in sales efforts and presenting Wipro's thought leadership at industry forums - Driving proposal creation and presales activities leveraging Wipro's global footprint Contribution to Practice/Wipro: - Delivering all administrative tasks in a timely manner and contributing to internal initiatives - Holding teams accountable for leveraging intellectual property and knowledge assets - Ensuring engagement teams contribute to the knowledge management platform - Creating reusable IP/assets and promoting thought leadership - Developing and improving practice policies, procedures, and frameworks Your Competencies: - Agile knowledge: in-depth understanding of Agile tools, methodology, and principles - Industry/Domain knowledge: awareness of economic, demographic, technological, and global trends within the industry - Leveraging technology: knowledge of current and upcoming technology to enhance efficiency Your Personal Attributes: - High level of drive, initiative, and determination - Credibility with client executives and a trusted advisor - Recognized as a subject matter expert and thought leader - Demonstrated insight in your area of specialization and internal and external visibility In summary, as a Managing Consultant, you will play a crucial role in driving consulting solutions, business development, thought leadership, and contributing to the growth and success of our practice. Your expertise, leadership, and client-focused approach will be instrumental in achieving our strategic objectives and delivering impactful results.,

As an Application Consultant, you will be responsible for understanding the client's business processes, both current and future, and aligning them with the technologies in use. Your role involves identifying the scope for standard implementations and determining the need for customizations or extensions to the application. You will collaborate with application developers to design enhancements and extensions, as well as work closely with business users to implement process improvements. To excel in this role, you should have the ability to conceptualize business or technical solutions by leveraging the expertise of colleagues and partners. You are expected to be proficient in at least one methodology and possess advanced knowledge in one or more business domains, along with expertise in SaaS or package software solutions. Additionally, you will stay updated on industry innovations and competitor activities and actively contribute to internal and external knowledge development initiatives. As a seasoned professional, you will have the necessary solution knowledge and consulting skills to drive process improvements, conduct thorough analysis of current and future business processes, and provide guidance to clients on the implementation of package modules. Your responsibilities will also include conducting workshops, integration testing, and user acceptance testing, as well as actively participating in technology communities. It is essential to maintain relevant certifications in SaaS or Package Based solutions and methodologies to stay abreast of the latest trends. In addition to the technical requirements, you should possess a range of competencies such as active listening, analytical thinking, problem-solving, and stakeholder management. Your ability to collaborate effectively, demonstrate empathy, and communicate clearly (both verbally and in writing) will be crucial for success in this role. Proactiveness, teamwork, and a continuous learning mindset are also key attributes that will set you apart as a valuable Application Consultant.,