47 Client Centricity Jobs

Role Overview: As an RPA Business Analyst at Wipro Limited, your role involves liaising and bridging the gap between customers and the Wipro delivery team. Your primary responsibility is to comprehend and analyze customer requirements, articulate them to the delivery teams, and ensure the right solution is provided to the customer. You will play a crucial role in gathering requirements from an RPA perspective, integrating parameters, preparing due diligence, and assessing ROI for potential RPA cases. Your role will also involve mapping the current processes and identifying opportunities for automation and process improvement. Key Responsibilities: - Have 4+ years of experience as a Business ...

Role Overview: You will be joining NTT DATA as a Manager, Managed Services Operations, responsible for operating within a Region/Country or Services function. Your role will be crucial in ensuring service delivery at the highest level to guarantee client satisfaction and the successful continuance of business operations within the organization. Your primary focus will be to provide managed services to clients to ensure the operationality of their IT infrastructure and systems. Key Responsibilities: - Possess knowledge and expertise in various domains such as Routing, Switching, Security, and DC network, along with hands-on experience in Cisco SDWAN solutions and Cisco ACI. - Manage incident ...

Role Overview: Join NTT DATA, a company known for technical excellence and innovation, where you can make a difference in client satisfaction and business operations. As a Senior Team Lead, Services Operations, you will supervise engineers resolving client issues, ensuring efficient service delivery and operational effectiveness. Key Responsibilities: - Plan, coordinate, and monitor operational activities to improve service delivery - Supervise engineers resolving client issues - Identify system requirements for optimal operations - Recommend best practices for deployment and technical support - Monitor support service effectiveness and implement improvement plans Qualification Required: - B...

As a Team Lead, Managed Services Operations at NTT DATA, your main role is to ensure that managed services are delivered effectively to clients, maintaining the operational functionality of their IT infrastructure and systems. Your responsibilities include: - Monitoring work queues and providing technical support to clients for highly sophisticated issues. - Independently resolving escalated incidents and requests within agreed service level agreements. - Supporting all escalated incidents and sharing knowledge with other engineers. - Acting as emergency support contact for critical client issues. - Ensuring the shift handover process highlights key open tickets and upcoming critical tasks. ...

As a Service Desk Support Specialist at our company, you will be responsible for following Service Desk standards and norms to consistently produce effective results and ensure control and risk reduction. Your competence level is expected to be at least Competent to Expert. Key Responsibilities: - Demonstrate knowledge of the processes and domains managed, ranging from Competent to Expert level - Engage with external parties such as RCP, vendors, and IT service providers - Follow up with the concerned team to resolve out-of-scope issues promptly, aiming for quick resolutions to achieve high levels of customer satisfaction Qualification Required: - Educational Qualifications: BSC / BE or equi...

Role Overview: You will be joining NTT DATA as a Manager, Managed Services Operations, responsible for overseeing service delivery within a specific Region/Country or Services function. Your primary focus will be on ensuring client satisfaction and the continuity of business operations by providing managed services to all clients and maintaining their IT infrastructure and systems. Key Responsibilities: - Proactively monitor and drive service delivery to clients. - Investigate and provide solutions for client incidents escalated by team leaders and engineers. - Evaluate regional client reviews for proactive incident management. - Maintain accurate client information repository and list of cl...

Role Overview: As a Senior Consultant in the People Consulting team at EY's Auckland office, you will play a crucial role in helping clients attract and retain top talent to fuel future growth. You will work in high-performing teams, delivering exceptional client service, analyzing staff performance, roles, and proposing innovative solutions to market challenges. Through structured learning and development, you will enhance your consultancy and analytical skills to address complex people challenges globally. Key Responsibilities: - Support the delivery of high-impact projects within the People Consulting team - Partner with business leaders to align talent strategies with organizational goal...

Role Overview: You will be joining the Corporate Bank Relationship & Transaction Management (RTM) Projects & Processes team as a Project and Change Lead at AVP level in Mumbai, India. The Projects and Processes team is a newly formed global function responsible for driving transformation, continuous improvement, risk remediation, and talent and knowledge management across RTM. Your role will involve collaborating with management across Corporate Bank and partners to address top priorities through strategic change and leading high-impact initiatives in partnership with stakeholders globally. Key Responsibilities: - Drive key initiatives for CB RTM globally and work closely with RTM, CB Produc...

Role Overview: As a Manager in FAAS Accounting & Reporting at EY, you will lead engagements for banking and capital markets clients, focusing on solving complex financial reporting challenges under IFRS. Your role will involve coordinating multidisciplinary teams, shaping technical positions, and driving high-quality deliverables that meet client, regulatory, and internal quality expectations. You will operate in a regional model primarily supporting markets in MENA, bringing sector depth and delivery excellence to banking clients undergoing reporting change, regulatory scrutiny, and finance modernization. Key Responsibilities: - Lead IFRS 9 workstreams for banking clients, including classif...

As a Tax Advisor at our company, you will be responsible for providing direct tax advisory on complex issues including merger, demerger, spin-offs, and business transfers. Your key responsibilities will involve the preparation and review of transaction documentation, conducting tax due diligence, and offering international tax advisory with a focus on BEPS, MLI, GAAR, DTAA, domestic tax laws, and FEMA/regulatory issues. You will also assist in direct tax litigation by drafting submissions and briefing senior counsels. Additionally, your role will require you to carry out research on various income-tax issues and prepare deliverables such as slide-decks, opinions, notes, and memos. Qualificat...

As a candidate for this role, you will be responsible for end-to-end client management, adhering to PvEs core values of client centricity and empathy. Your key responsibilities will include: - Creating fantastic value and memorable conversations with clients daily - Acting as the organization's spokesperson rather than a salesperson - Managing clients virtually from our office You are required to have a degree for this position. The compensation for this role ranges from Rs. 2.00 to Rs. 3.5 lakhs, inclusive of fixed and flexible benefits.,

As a Senior Automation Consultant at Wipro Limited, your role is crucial in bridging the gap between technology and business know-how to deliver client solutions. **Key Responsibilities:** - Bridging the gap between project and support teams through techno-functional expertise. - Driving end-to-end processes for new business implementation projects. - Checking feasibility of change requirements, providing optimal solutions with clear timelines. - Supporting solutioning team from design to implementation. - Understanding functional and technical designs for ERP systems. - Customizing, extending, modifying, localizing or integrating products. - Implementing business processes and requirements,...

**Job Description:** As a Sales Support Specialist at Capgemini, you will play a crucial role in providing resources and support to the sales, bid, and client teams throughout the sales process. Your responsibilities will span across various sales stages, ensuring the effective selling of products or services to customers and delivering high-quality proposal responses. Some of the key roles within this category include Proposal Support, Knowledge Managers, Market and Business Intelligence. **Key Responsibilities:** - Provide content support, both customized and standard, to assist in proposal quality delivered to the customer. - Help in the industrialization of knowledge management for faste...

Role Overview: As a Sales Support Specialist at Capgemini, you will be responsible for providing resources and support to sales, bid, and client teams throughout the sales process. Your role will involve offering content support, references, tools, and market information to help effectively sell products or services and deliver high-quality proposal responses. Specific roles within this category include Proposal Support, Knowledge Managers, Market and Business Intelligence. Key Responsibilities: - Ensuring Proposal Quality is delivered to the customer - Assisting with the industrialization of knowledge management for faster content turnaround - Providing business and market insights such as ...

**Job Description:** As a Business Solution Designer, your main responsibility will be to envision and create digital solutions that balance business and user needs, technology capabilities, common standards, and quality aspects. You will play a crucial role in bridging the gap between Business and Development by guiding both sides towards solutions that deliver business value. **Key Responsibilities:** - Conduct formal interactions, workshops, and communicate with stakeholders to identify requirements and design solutions. - Deeply understand what is feasible and how to provide value to users and the client's business. - Guide and mentor junior team members. - Investigate possible use of ne...

As a Team Lead, Managed Services Operations at NTT DATA, you play a crucial role in ensuring the delivery of managed services to clients, maintaining operational IT infrastructure and systems. Your responsibilities include: - Monitoring work queues and providing technical support to clients - Independently resolving escalated incidents and requests within agreed SLAs - Sharing knowledge with other engineers to address and document issues - Acting as emergency support contact for critical client and business-impacting issues - Proactively identifying and implementing automation solutions for task optimization - Analyzing and troubleshooting technical issues using specialized tools and practic...

As a Customer Service Representative at Wipro Limited, your role is to deliver exceptional customer service by effectively acknowledging, tracking, and prioritizing client cases in adherence to regulatory guidelines. By allocating cases to the relevant support teams, you will ensure timely resolution as per defined Service Level Agreements (SLAs). - Ensure operational excellence by complying with contracts and regulations, acknowledging, tracking, and prioritizing client cases, updating systems, and generating reports. - Accurately log all incoming client cases on the internal tool as per the contract, documenting relevant information, and escalating issues when necessary. - Maintain interna...

Role Overview: As a Managing Consultant at Wipro, you will be responsible for selling and overseeing the delivery of complex consulting solutions in your area of expertise. Your main focus will be on driving measurable value for clients, developing consulting solutions, and supporting practice growth. You will also play a key role in building strong client relationships, managing large engagements, and leading consulting programs. Additionally, you may have managerial responsibilities in overseeing a team of consultants and ensuring quality and compliance in business operations. Your success in this role will be measured by achieving high personal billability. Key Responsibilities: - Achieve...

Role Overview: As a Subject Matter Expert in a specific domain, your role involves developing the target Architecture and defining the technology roadmap for your business/domain. You will provide expert advice and guidance to various business stakeholders. Your responsibilities include developing architectural applications for new deals, contributing to the target architecture, establishing domain-specific standards and strategies, guiding solutions from concept to delivery, and overseeing product/platform engineering. You will also collaborate with various teams, drive the development and adoption of target architecture, and provide technical leadership in implementing custom solutions usi...

Role Overview: As a Solution Lead at Wipro Limited, your primary responsibility will be to understand business processes in the F&A & HRO Vertical to identify problem statements. You will closely collaborate with functional and domain experts to determine how technology can address these business challenges. Additionally, you will be expected to assess existing technology solutions and leverage industry knowledge to incorporate technologies from partners and establish alliances. Developing solution artefacts and value propositions, including end-to-end business process representation aligned with technology solutions, will be a crucial aspect of your role. Building strong relationships with ...

Role Overview: As a part of this role, your main responsibility will be to develop minimum viable product (MVP) and comprehensive AI solutions that not only meet but exceed clients" expectations, ultimately adding value to the business. You will be managing the product/solution development using desired AI techniques, leading the development and implementation of custom solutions through the thoughtful use of modern AI technology. It will be up to you to review and evaluate use cases to determine if a product can be developed to add business value. Moreover, you will be creating the overall product development strategy and integrating it with larger interfaces. Key Responsibilities: - Create...

As a candidate for this role, you should possess a variety of skills and competencies to excel. Your key skills should include: - Adaptability - Analytical Thinking - Attentiveness - Business Acumen - Business Case Development - Business Transformation - Business Understanding - Client Centricity - Coaching - Collaboration - Commercial Awareness - CxO Conversations - Data Analysis - Data Visualization - Data-Driven Decision-Making - Dealing with Ambiguity - Decision-Making - Digital Mindset - English Fluency - Entrepreneurial Mindset - Excel - Growth Mindset - Influencing - Knowledge Management - Meeting Management - Negotiation - Organizational Strategy - Power BI - PowerPoint - Project Man...

As a Solution Lead at Wipro, you will play a crucial role in driving innovative solutions for clients in the F&A & HRO Vertical by: - Demonstrating a deep understanding of business processes to identify key problem statements and collaborating with experts to develop technology-driven solutions. - Evaluating existing technology solutions and incorporating industry insights to enhance offerings through strategic partnerships. - Developing solution artifacts and value propositions that align business processes with technology solutions. - Building relationships with stakeholders across functional, technology, and sales teams to ensure seamless delivery of solutions. - Utilizing strong communic...

As a Solution Lead at Wipro, you will play a crucial role in the F&A & HRO Vertical by: - Demonstrating an understanding of business processes to identify problem statements and collaborating with experts to find technological solutions. - Evaluating existing technology solutions and introducing new technologies to address business challenges. - Creating solution artifacts and value propositions aligning business processes with technology solutions. - Building relationships with stakeholders to understand business requirements, translate them into technology solutions, and support sales activities. Key Competencies for this role include: - Client Centricity - Passion for Results - Execution ...

As a Senior Team Lead, Services Operations at NTT DATA, you will play a pivotal role in ensuring service delivery at the highest level to guarantee client satisfaction and successful business operations within the organization. Your core responsibility will involve supervising engineers resolving client-reported issues. **Key Responsibilities:** - Plan, coordinate, and monitor operational activities to deliver on approved plans and enhance service delivery. - Ensure effective and efficient service delivery through routine operational tasks. - Identify and document system and tool requirements for optimal operations of relevant offerings. - Recommend best practices for deployment, ongoing ope...