Senior Client Servicing Manager

Job Title: Client Servicing • Experience: Executive – Min 2 years Senior Executive / Manager - Min 5 years Experience should be in client servicing or account management, ideally within a relevant industry (e.g., Advertising, Digital Marketing) Preferred. Job Summary: The Senior Client Servicing Manager will act as the primary point of contact between the organization and its clients, overseeing the delivery of services, addressing client needs, and ensuring the execution of high-quality solutions. This role is responsible for managing client expectations, providing strategic advice, and working closely with internal teams to meet client objectives and enhance the client experience. Key Responsibilities: 1. Client Relationship Management: o Build and maintain strong, long-term relationships with clients. o Act as the primary liaison between clients and internal teams. o Ensure all client requirements are met in a timely and efficient manner. o Provide regular updates to clients on project progress, milestones, and deliverables. o Address client queries, concerns, and escalations promptly, ensuring client satisfaction. 2. Project Oversight & Delivery: o Oversee the execution of client projects and campaigns, ensuring they meet the agreed upon objectives, timelines, and budgets. o Coordinate with internal departments (e.g., creative, operations, sales) to ensure seamless project delivery. o Manage the workflow, prioritize tasks, and resolve any issues that may arise during the project lifecycle. o Ensure the team delivers high-quality outputs that align with client expectations. 3. Strategic Consulting: o Provide strategic advice to clients based on industry knowledge, trends, and data. o Identify opportunities for clients to improve performance or expand their services. o Conduct regular meetings to discuss business performance, objectives, and opportunities for growth. 4. Team Leadership & Development: o Mentor and lead a team of junior client servicing professionals, providing guidance and support. o Share best practices, offer feedback, and foster professional growth within the team. o Ensure team members adhere to company standards for client service excellence. 5. Client Satisfaction & Retention: o Proactively ensure high levels of client satisfaction through regular touchpoints and feedback sessions. o Develop and implement client retention strategies to minimize churn. o Ensure any potential issues or concerns are addressed before they become problems. 6. Reporting & Analysis: o Prepare and present regular reports on client accounts, including performance metrics, progress, and opportunities for improvement. o Analyze data to assess client satisfaction and identify areas for enhancement. o Monitor industry trends and competitive activities to offer clients valuable insights. 7. Business Development Support: o Participate in new business pitches, offering insights into client needs and potential solutions. o Work to expand existing client relationships, identifying opportunities for increased service engagement. Skills and Qualifications: • Education: Bachelor's degree in Business, Marketing, Communications, or a related field (Master's preferred). • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to articulate ideas clearly and effectively to clients and internal teams. • Project Management: Proven ability to manage multiple projects simultaneously, ensuring deadlines and budgets are met. • Microsoft Office Suite: Excellent Microsoft Powerpoint and Advance Excel Skills. • Leadership: Strong leadership and mentoring skills with experience in managing or guiding teams. • Industry Knowledge: A deep understanding of the industry and market trends relevant to client needs. Preferred Qualifications: • Certification in Project Management (e.g., PMP, PRINCE2) or Client Management. Company Details: Website: https://thehustlercollective.com/ Work Days: Monday to Saturday, 1st & 3rd Saturday of the month are off. Work Timings: 10:00 AM to 07:00 PM according to IST Work Location: Jungpura (South Delhi) Show more Show less