Senior Client Servicing Manager

Company Profile:

BigCity Promotions is India s leading Marketing Agency, specializing in tactical sales promotions and consumer loyalty programs. We create experiential incentives in travel, leisure, and lifestyle, serving over 400 brands across India. In our 15+ years, we ve impacted over 10 million customers, continually pushing the envelope on creative marketing solutions.

A FEW OF OUR CLIENTS:

Nestle, Coca Cola, Pepsi, Budweiser, Heineken, HUL, P&G, Britannia, Cadbury, GSK, Standard Chartered, Acer, Philips, Panasonic, Samsung, Lifestyle, Tata Global Beverages, SAB Miller, Titan, Johnson & Johnson.

Role Description:

Client Servicing Executive is the primary point of contact for the company s clients and need to have good communications skills, interpersonal skills, accounting skills, and problem-solving skills

Job Requirements and Responsibilities:

Work with the management team to bring creative solutions to prospective clients and to build the business of current clients. Contribute to client s business growth by identifying new opportunities. Key Account Management Coordinating with various teams eg. Creative, Product Development, Delivery & Fulfillment, Operations etc. Responsible for future business generation from existing clients. Foster a productive and empowering working environment. Deliver company business and revenue goals. Will work on multiple projects at once and ensure strong integration across the organization. Lead new business efforts and determine the optimal staffing assignments for new initiatives. Partner with peers in planning and creative agencies, and internal disciplines to work on existing or new business opportunities. Perform senior-level client negotiation and management skills, with clear and excellent speaking, writing and presentation skills. Data analysis and designing engagement strategies to keep the program dynamic and engaging for the users Work closely with the backend functional teams like creative, technology, procurement, finance etc. and liaison the tasks with the client Creation and presentation of monthly program review decks and proposing engagement strategies to client Invoicing, payment tracking Minimum Qualifications: 5+ years of experience in client servicing and account management, preferably in loyalty programs, CRM, or customer engagement domains. Proven track record of growing key accounts and identifying new business opportunities within existing client portfolios. Strong background in account management, client communication, and campaign execution. Demonstrated excellence in client service and relationship management, with the ability to build and sustain long-term partnerships. Experience in loyalty marketing, B2B programs, or consumer engagement platforms is highly desirable. Agency experience (advertising, marketing services, or digital) is strongly preferred. Excellent verbal and written communication skills. Strong interpersonal abilities and stakeholder management. Hands-on experience in problem-solving, project coordination, and managing client expectations under pressure. Highly customer-focused with a proactive mindset to drive client success and satisfaction. Ability to work in a fast-paced, deadline-driven environment with cross-functional teams.