Senior Business Systems Analyst

This position Sr Business Analyst of Servicing MIS & Analytics is within the GS MIS & Analytics COE team. The objective of the GS MIS & Analytics team is to ensure that all levels of the organization have the information they need to understand their performance and the tools & insights to continuously improve performance.

The successful candidate will have technical and business-facing responsibilities and will drive development of best in class, next gen MIS and Analytical Solutions for the Servicing functions in GS.

• Managing, mastering & leveraging information across various data sources, cross-tabulating to integrate, synthesize and enrich information to provide meaningful, timely and accurate MIS to various business partners and meet specific requirements.
  
• Systematically identifying out of pattern activities in a timely manner and address information gaps by providing insightful analytics.
  
• Providing analytical & decision support across GS through data mining & advanced analytics (from sourcing to staging data and building analytics to implementation).
  
• Enabling business user self-service through creation of MIS capabilities.
  
• Working independently by assuming responsibility for the development, validation, and implementation of projects.
  
• Participating on global teams evaluating processes and making suggestions for process and system improvements.
  
• Interacting with all levels of the organization across multiple time zones.
  

• Minimum 4 years’ experience with at least 2 years in Quantitative Business Analysis with experience in handling large data sets.
  
• Experience and a strong understanding of call center operations and performance metrics is a must.
  
• Strong business acumen and problem-solving skills; conceptual and creative thinker.
  
• Strong programming skills on SQL/Teradata is essential, with good understanding of Big Data ecosystems.
  
• Hands-on experience on programming languages Hive and Python required.
  
• Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.
  
• Excellent written and oral communication skills.
  
• Flexibility and adaptability to work within tight deadlines and changing priorities.
  

• GS knowledge and expertise will be an added advantage.
  
• Post-graduate degree in quantitative field will be an added advantage.
  
• Demonstrable experience on business intelligence and visualization tools is good to have.
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities