Senior Business Analyst

Location Name:

Job Purpose

Duties And Responsibilities

•  Execution & Monitoring – Understand the new requirements, their impact on different modules; along with the dependency of various other third-party systems to deliver quality requirements on time.
•  Issue & Incident Management – Oversee the resolution of bugs, outages, and user-reported issues with clear prioritization and timely response.
•  Stakeholder Communication – Keep stakeholders informed about system health, planned downtimes, and ongoing improvements, while managing expectations.
•  Resource Coordination – Coordination with support staff and technical resources efficiently to handle maintenance tasks, upgrades, and emergency fixes.
•  Change Control & Documentation – Implement structured change management processes and maintain up-to-date documentation for all project modifications.
•  Compliance & Risk Management – Ensure adherence to regulatory standards, security protocols, and proactively address potential risks or vulnerabilities.
•  Continuous Improvement – Analyze performance metrics and user feedback to identify areas for optimization and future enhancements.
  

Key Decisions / Dimensions

•  Project Scope Definition – Deciding what’s in and out of scope to avoid scope creep and align with stakeholder expectations.
•  Scheduling and Prioritization – Setting timelines, milestones, and task priorities to keep the project on track.
•  Risk Management – Identifying, assessing, and deciding how to mitigate or accept risks that could impact the project.
•  Change Control – Approving or rejecting changes to scope, or timeline based on impact analysis.
•  Go/No-Go Decisions – Making the call on whether to proceed with a phase, launch, or delivery based on readiness and risk factors.
•  Conflict Resolution – Navigating team or stakeholder disagreements to maintain momentum and morale.
•  Quality Assurance – Deciding on testing strategies, quality benchmarks, and when deliverables meet the required standards.
  

Major Challenges

•  Complexity - Understanding the complex IT environment and applying the existing regulations/controls for the same.
•  Dependency - Understanding the inter dependency of the systems involved with the project.
•  Scope Creep – Preventing project requirements to expand beyond the original plan, to avoid derail the timelines.
•  Unclear or Changing Requirements – Avoid ambiguity or frequent changes to prevent confusion, rework, and missed deadlines.
•  Stakeholder Management – Balancing the expectations and communication needs of multiple stakeholders.
•  Time Management & Deadlines – Keeping everything on schedule while managing dependencies and unexpected delays.
•  Team Dynamics & Communication – Avoiding misinformation, disinformation or interpersonal conflicts within the team which can lead to inefficiencies and low morale.
•  Risk & Change Management – Identifying potential risks early and adapting to changes without losing momentum.
•  Maintaining Quality Under Pressure – Delivering high-quality results while racing against time.
  

Required Qualifications And Experience

•  Qualifications
  

•  Work Experience
  

•  Skills Keywords