Senior Associate - Jira Consultant – BLR/HYD

Job Description

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In digital project management at PwC, you will oversee and coordinate digital projects, enabling successful delivery within budget and timelines. Your work will involve utilising strong organisational and communication skills to effectively manage cross-functional teams and drive digital transformation initiatives. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Preferred Knowledge/Skills As a member of the Tech Enablement Jira Support, you will work as part of a team of analytical problem solvers, helping to coordinate, manage, and advise on project management standardized services throughout their full lifecycle. PwC Professional skills and responsibilities for this position include but are not limited to: Installation and Configuration: Setting up and configuring Jira software according to the PwC requirements, including infrastructure Setup and configuration. Security and Access Control: Implementing and maintaining security measures to protect Jira data and ensuring appropriate access controls are in place. Integration: Creating and maintaining integration with other Atlassian and non-Atlassian tools. Troubleshooting: Actively manage system level troubleshooting, working in conjunction with Atlassian support to provide quick and robust resolutions to ensure at most uptime of the system. Provide insights into Atlassian functionality to Consultants across PwC Advisory. Automation: Create automations to perform system hygiene, system level reporting to ensure a healthy application environment using Script Runner & Automation for Jira plugin. Ability to create, update and maintain projects and spaces within Jira and Confluence using standard templates. Ability to write custom JQL (Jira Query Language); Ability to create advanced dashboards in Jira using creativity and advanced JQL and Rich Filter Plugin. Ability to create and maintain Kanban and Scrum boards and customize them to project needs. Ability to create and manage complex workflows within Jira. Ability to perform user management on a daily basis. Ability to perform low to medium complexity Jira and Confluence configurations; Ability to perform advanced Jira requests for e.g. MPP Uploads, bulk updates Ability to configure Test Management in Jira using XRAY Ability to identify opportunities to enhance and/or standardize tools and templates; Ability to support the maintenance/update of existing training materials; Ability to pursue opportunities to develop existing skills and to upskill outside of your comfort zone, both personally and for the Tech Enablement Jira Support Group in general; Ability to effectively communicate and set correct expectations with the client as well as internal team; Ability to create reporting dashboards of reporting tools like Tableau, Power BI and Alteryx; Ability to create, edit and understand MS Project, Excel, Word and Powerpoint; and, Ability to implement SDLC Methodologies like Waterfall, Agile Scrum and Scaled Agile Framework Ability to deliver effective training sessions for both clients and internal teams. Demonstrates thorough abilities and/or proven record of success in the following areas: Understanding of and ability to manage Jira and Confluence configurations to effectively execute the day to day activities for the project management standardized services team; Identifying opportunities to enhance and/or automate tools and templates, and assist with the research and evaluation of those opportunities to drive standardized delivery of service offerings; and, Creatively addressing business challenges through the use of software tools, software development or coding. Demonstrates thorough abilities and/or proven record of success in the following areas: Managing projects with effective prioritization/time management skills in order to handle multiple projects simultaneously; Using written and verbal communication skills, including problem/conflict resolution; Creating professional networks (internal and external) and building relationships at all levels of seniority and lines of the organization; Exercising appropriate judgment regarding confidential and sensitive information; using judgment to see the long-term impact of issues/ideas; Keeping stakeholders informed, including initiating and maintaining positive working relationships; Leveraging and developing relationships to become a trustworthy and reliable resource capable of influencing stakeholder decisions; and, Using technology to enhance, automate. and/or standardize processes to increase efficiencies.