Company Overview
Vialto Partners is a market leader in Global Mobility Services. Our purpose is to “Connect the World.” We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 8,000 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.
Job Summary
Enterprise Services organization is looking for a Salesforce lead who is a key member of the Global CRM team. Our Salesforce user experience is of great importance to us; therefore, the Salesforce lead should enjoy all aspects of the platform including declarative and custom development, training, and designing solutions with user satisfaction a priority. As a lead of the team, you have a direct impact on design, standards, security, and feature enhancements for our user base in 41 countries, with 6,000 employees supporting 5000 clients.
Key Responsibilities
- Works with business and technology partners to identify, define, interpret, and clarify the scope of the Salesforce platform integrations. Will be responsible for the delivery of platform enablers including the design, build, security, and operationalization of reusable components in support of business products.
- Performs the development of common Salesforce platform components, capabilities, and features.
- Performs development and advanced configuration activities including custom objects and fields, dashboards, flows, reports, workflows, rules, automation, and triggers.
- Manages the core security model configurations.
- Is expected to maintain deep technical knowledge of capabilities and features to create platform patterns and technical best practices with the goal of increasing adoption, operational efficiency, and realized business value for clients.
- Drive design, engineering, implementation, and configuration of platform services to support overall enterprise patterns, and reinforce best practices.
- Develop patterns for common platform needs (e.g. logging, monitoring, alerting, backup, encryption, tooling, etc) across all layers of the platform and supporting services.
- Deliver explicit APIs and abstractions that offer flexibility for application developers in leveraging the platform.
- Partner with Information Security representatives to develop, implement and/or execute security configurations and controls.
- Perform security and MFA set up.
- Creates Integrations and/or Connectors between Salesforce.com and client and other 3rd party applications.
- Support and refine the utilization strategy for the platform and enhance its overall architecture, security, performance, and financial aspects.
- Contribute to the platform, product, and architectural roadmaps Platform Administration.
- Provide Tier 3 Support for core platform and configuration defect resolution.
- Performs new Salesforce release evaluations and assesses impact.
- Leads solution design discussions, develop work effort estimates for implementation, and presents solutions.
- Drafts and maintains solution documentation for platform components, integrations, and common use patterns to meet all architectural, security, and operational requirements as defined.
- Provides training, coaching, and support for issues
- Support with Data loads as needed.
- Leads and manages day to day of the Managed Service Provider team.
- Ability to liaise with stakeholders at all levels
- A proactive attitude to platform enhancements
- Excellent relationship-building skills
- Translating requirements into technical solutions
- Experience in change management and governance
- Technical documentation
- Available and responsive to questions
- Release Management experience is preferred.
- Optimizing time management skills to remain organized and on task.
- Having GSuite/MS office experience and skill set is a plus.
- Using analytical thinking, problem-solving skills and showing attention to detail; and,
- Leading with a positive attitude and willing to work outside normal hours to troubleshoot high priority issues when needed.
Additional Information
Work Location - HyderabadWe are an equal opportunity employer that does not discriminate on the basis of any legally protected status.Please note, AI is used as part of the application process.
