Senior Account Manager

Youtech Marketing is India's fastest-growing food marketing agency with 100K+ Instagram followers and 100+ successful restaurant clients. We are a full-service digital marketing agency specializing in helping cafes, restaurants, and food businesses grow their brand presence and revenue. We don’t just create content, we drive real footfall and sales for cafes, restaurants, dessert brands, and cloud kitchens.

Job Overview

We are looking for a strategic, hands-on Senior Account Manager to lead key client accounts while managing a team of Junior Account Managers. You will handle 5 core clients, oversee 3–4 Junior Account Managers, approve all creatives, define content grids, manage Meta Ads and influencer campaigns, and resolve escalations across all assigned accounts.

Key Responsibilities

Client Ownership & Leadership

• Manage

  5

  key client accounts end-to-end and oversee all clients handled by assigned Junior Account Managers
• Mentor and manage 3–4 Junior Account Managers, ensuring quality execution, timelines, and communication
• Act as the final escalation point for all client-related issues and ensure swift resolution

Creative Direction & Quality Control

• Approve all creatives, copies, reels, ads, and campaigns before client submission
• Decide and finalize content grids, posting strategies, and overall page direction for each client
• Ensure brand consistency, content quality, and performance-driven execution

Team Mentorship, Training & Accountability

• Mentor and manage Junior Account Managers
• Onboard and train new Account Managers on Youtech SOPs, client communication standards, and campaign strategy
• Review AM-to-client communication (WhatsApp, email, calls) and provide direct feedback
• Perform quality checks on replies and updates shared with clients
• Build a strong culture of ownership, accountability, and execution excellence

Paid Ads, Influencer Marketing & Performance

• Plan, execute, and optimize Meta Ads (Facebook & Instagram) focused on ROI, lead generation, and brand growth
• Oversee end-to-end influencer marketing campaigns, including influencer scouting, briefing, coordination, execution, and performance tracking
• Collaborate with creative, media, and operations teams to ensure high-performing campaigns

Strategy, Reporting & Growth

• Lead client onboarding and strategy development aligned with business goals
• Review and present performance reports, translating data into clear, actionable insights
• Identify upsell opportunities, manage renewals, and drive long-term client retention
• Ensure Account Managers maintain and update daily sales trackers, weekly performance logs, campaign logs, and feedback trackers
• Conduct weekly 1:1 reviews or team huddles with Account Managers

Reporting & Founder Communication

• Share weekly updates with the Founder on at-risk clients, team workload, campaign wins, and gaps
• Recommend process improvements, workflow optimizations, and new SOPs as the team scales
• Highlight hiring or resource requirements proactively

Key KPIs

• Client Revenue Growth (20–50%)
• Client Retention & Satisfaction
• Creative Quality & Approval Timelines
• Campaign Performance & ROI
• Escalation Resolution Time
• Junior Team Performance

Qualifications & Skills

• 4–6 years of experience in Account Management or Digital Marketing (agency experience preferred)
• Proven experience managing multiple clients and leading junior team members
• Strong understanding of Meta Ads, influencer marketing, and content strategy
• Excellent communication skills (English + Hindi)
• Strong leadership, decision-making, and problem-solving abilities
• High ownership mindset with the ability to manage pressure and escalations