Senior Account Manager

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for cement plant clients across multiple locations.
• Build and maintain strong working relationships with procurement and relevant departments.
• Conduct regular client visits for coordination, discussions, and service feedback.

Order Continuity & Volume Management

• Ensure regular order flow by following up on schedules and plant requirements.
• Coordinate dispatches based on plant capacity and business commitments.
• Maintain consistent communication to support planning and order assurance.

Stakeholder Coordination

• Liaise with internal teams to align delivery timelines and service requirements.
• Ensure proper coordination with logistics, documentation, and operations for smooth execution.
• Identify opportunities to expand business volume at existing locations or new plants within the group.

Travel & Territory Coverage

• Visit plant locations across states to maintain relationships and address issues on ground.
• Prepare travel plans in alignment with priority accounts and order schedules.
• Provide timely updates to management on visit outcomes and follow-ups.

Reporting & Documentation

• Maintain client-wise visit reports, interaction summaries, and order tracking sheets.
• Share weekly and monthly reports on performance, issues, and opportunities.
• Support the team in documentation required for billing, reconciliation, or reviews.

Preferred Candidate Profile

• Experience

  : 2–5 years in account management or client servicing in industrial sectors; cement industry experience preferred.

• Industry Exposure

  : Prior dealings with cement plants or stakeholders like procurement, operations, etc.

• Education

  : Graduate in Commerce, Science, or Engineering; MBA will be an added advantage.

Skills & Attributes

• Strong communication, interpersonal, and follow-up skills
• Ability to travel extensively and manage on-ground issues independently
• Good understanding of client servicing and order lifecycle
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools
• Self-motivated with high ownership and ability to manage multiple accounts