School Operations Manager

About Greenvalley Kriyaalaya International School

We are a school and community of passionate individuals driven by a purpose to revolutionize the education system to create positive changes in society. We are the only school in India with a personalized learning plan for every child. Come and be part of India’s most innovative school chain.

Job Summary

This role is responsible for leading and managing all non-academic functions in the Schools. The scope of responsibilities covers School financial results (revenues, pupils number, staff costs, operational costs, cash flow, capital expenditure), legal compliance, sales & marketing strategy, facility and asset management, and team management.

Responsibilities

1. Finance and Accounting Management

• In collaboration with the Heads of School, drive to meet or exceed P&L targets in terms of enrolment numbers, head counts, costs, EBITDA
• Manage cost, drive profitability and improve efficiency, accountability, control, and visibility of the finance processes
• Management of the balance sheet in consultation and with direction from XCL Group Finance
• Responsible for all finance and accounting processes, lead and manage all statutory and reporting requirements, budgeting and forecasting, cash flow management, and taxation for all Schools and legal entities in Singapore
• In collaboration with the Heads of School, lead the preparation of a yearly budget supported by a business plan including the need for capital expenditure
• Regularly monitor the financial forecast and set corrective measures to mitigate and manage risk and financial exposure

3. Human Resources Management

• Manage, lead and motivate non-academic teams by example
• Develop a strong team spirit with open communication and a positive working environment
• Ensure adherence to the school and/or Group HR policies, processes, procedures, and guidelines
• Ensure that information is effectively disseminated and communicated to all employees
• Collaborate and ensure alignment of the various functions in the School with that of the Group as appropriate.
• Ensure regular communication, e.g. group meetings amongst the various functions in the Schools and involving the Group where applicable
• Ensure that all employees at the School understand and uphold the expected service quality level
• In collaboration with the Heads of Departments, set a comprehensive training plan for all non-academic employees
• In collaboration with the Heads of Departments, ensure that performance objectives are set in a timely fashion, and performance is monitored and managed regularly for all non-academic employees

4. Quality and Service Management

• In collaboration with the Head of School, set, build, and continuously seek to achieve the highest level of customer service
• Make customers and their needs a primary focus and develop and build a customer service culture
• Efficiently manage customers feedback to improve overall School operations and customer contact
• Constantly drive and seek improvement in customer service with open communication with parents, pupils, and employees
• Ensure optimum cleanliness and maintenance of the School premises
• Ensure compliance to health, safety, and security policies and procedures

5. Infrastructure Development and Maintenance

• Monitor and Track the progress of the construction management
• Planning, Project Management and Drive the Infrastructure Development
• Coordinate with Vendors, Architects and School Management and provide weekly updates
• Coordinate with the Accounts Manager and make sure the project is under budget all the time
• Follow the best practices in PO, Vendor selection and quality control.

6. Operational Management and Growth

• Exert strong influence and leadership over results of the School and functional departments, with emphasis on efficiency and cost management
• Continuously seek to leverage and improve productivity and efficiency in the various functions in the School through close monitoring of performance metrics.
• Collaborate on all operational and strategic issues; provide recommendations based on projections and data; oversee compliance, health & safety, and reporting
• Identify and exert a strong influence to implement innovative, disciplined, and continuous improvement processes and systems to drive quality assurance in the non-academic processes

Person Specification

• Minimum of 10 years experience in managing a full P&L in a high-value service environment
• A Bachelor’s degree; MBA will be an advantage. Educational qualification is not mandatory.
• Strong leadership and management skills
• Experience in managing and leading various functions in an international school environment
• Experience in multiple sites facilities building and development.
• Team builder and player
• Experience in managing a diverse multicultural team
• Strong financial, organisational, social skills
• Strong influencing, negotiation, persuasive and collaborative skills
• Excellent communicator both verbally and written
• Strong focus on sales and customer service level

Pay Best in Industry

Job Type: Full-time

Pay: ₹16,219.06 - ₹58,896.17 per month

Schedule:

• Day shift

Experience:

• total work: 6 years (Required)

Work Location: In person