Job
Description
We are seeking an experienced and proactive Salon Operations Manager to oversee the daily operations of our salon. The ideal candidate will be responsible for managing staff, ensuring customer satisfaction, maintaining high standards of service, and optimizing salon performance. Strong leadership, communication, and organizational skills are essential. Key Responsibilities:Daily Operations Management Oversee smooth functioning of the salon, including front desk, staff, appointments, inventory, and cleanliness Ensure all equipment and facilities are in proper working condition Staff Supervision & Scheduling Recruit, train, supervise, and motivate beauticians, receptionists, and support staff Create staff rosters, manage attendance, and ensure optimal coverage Customer Service Excellence Ensure top-notch client experience from entry to exit Handle customer queries, complaints, and feedback professionally Maintain customer loyalty and retention Sales & Target Achievement Monitor and drive salon sales targets for services and retail products Encourage upselling and cross-selling among team members Inventory & Supplies Management Manage stock levels of beauty products, tools, and consumables Coordinate with vendors for timely procurement and stock replenishment Quality & Hygiene Control Implement salon hygiene protocols as per industry standards Conduct regular audits and staff training for compliance Marketing & Promotions Plan and execute promotional campaigns and membership offers Coordinate with marketing team for local promotions and social media presence Reporting & Documentation Maintain daily/weekly reports on sales, expenses, attendance, and performance Share updates with upper management and suggest improvements Requirements:Proven experience (2+ years) as a salon manager or similar role in beauty/wellness industry Strong leadership and people management skills Excellent customer service and communication abilities Knowledge of salon software, appointment systems, and POS Understanding of beauty treatments, salon services, and hygiene standards Problem-solving mindset with attention to detail Flexible to work weekends, holidays, and extended hours if needed Salary:₹25,000 – ₹50,000 (based on experience) + Incentives + Performance Bonuses Why Work With Us?Fast-growing, branded salon with professional culture Opportunity for career advancement and skill development Attractive compensation with incentives and benefits Work with a dynamic and supportive team
