Salesforce Quality Analyst

Job Title: Salesforce QA/QC (Engineer – IT) – Digital Products & CX Location: Hyderabad Employee Type: Full-time About the Role Seeking a Salesforce QA/QC Engineer to ensure the quality, reliability, and performance of Salesforce-based solutions. This role will focus on designing and executing comprehensive testing strategies, including functional, regression, and automation testing, to optimize business processes and customer experiences. With a platform-wide focus, the Salesforce QA/QC Engineer will assess and implement robust testing frameworks to support business strategy. This person must have a detail-oriented mindset, strong expertise in Salesforce testing methodologies, and the ability to collaborate with developers, business analysts, and end-users. Collaboration and technical proficiency are key, along with the ability to provide quality assurance best practices across the technology team. Objectives of this Role Partner with development and business teams to execute comprehensive QA strategies for Salesforce applications. Design and implement manual and automated test cases to validate Salesforce functionality and integrations. Develop test plans, test scripts, and test data to ensure business requirements are met. Ensure the integrity of Salesforce data and processes by conducting rigorous regression and UAT testing. Validate and authenticate API integrations within the Salesforce ecosystem, ensuring seamless data exchange. Contribute to the technology team by ensuring high-quality customer experiences through structured testing approaches. Work closely with Salesforce Managers, Architects, Consultants, and development teams to align test environments with best practices and compliance standards. Identify, document, and track defects, ensuring timely resolution and improvements. Monitor and optimize the quality of Salesforce applications, ensuring performance, security, and usability at the highest standard. Responsibilities Design, develop, and execute test cases for Salesforce customizations, configurations, and integrations. Conduct functional, regression, system, and UAT testing to validate Salesforce enhancements. Automate test scenarios using suitable testing frameworks. Collaborate with developers to ensure proper test coverage for new features and bug fixes. Maintain and improve test documentation, including test plans, scripts, and defect reports. Stay updated with Salesforce best practices, new features, and industry trends. Requirements Minimum 5+ years of experience as a Salesforce QA/QC Engineer, preferably with large-scale projects. Proficiency in Salesforce testing methodologies, including manual and automated testing. Experience with testing tools such as Selenium, TestNG, Provar, or similar. Strong understanding of Salesforce data models, security, and workflows. Strong analytical and problem-solving skills with a detail-oriented approach. Relevant Salesforce certifications. Bachelor’s degree in Computer Science, Information Technology, or related field. Experience with performance testing tools and strategies for Salesforce applications. Understanding of transaction workflows, lease management, and contract lifecycle management. Knowledge of data analytics, testing enhancements, and automated test reporting. Experience with mobile-friendly Salesforce testing.