Salesforce Quality Analyst

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About the Role

Seeking a Salesforce QA/QC Engineer to ensure the quality, reliability, and performance of Salesforce-based solutions. This role will focus on designing and executing comprehensive testing strategies, including functional, regression, and automation testing, to optimize business processes and customer experiences.

With a platform-wide focus, the Salesforce QA/QC Engineer will assess and implement robust testing frameworks to support business strategy. This person must have a detail-oriented mindset, strong expertise in Salesforce testing methodologies, and the ability to collaborate with developers, business analysts, and end-users.

Collaboration and technical proficiency are key, along with the ability to provide quality assurance best practices across the technology team.

Objectives of this Role

• Partner with development and business teams to execute comprehensive QA strategies for Salesforce applications.
• Design and implement manual and automated test cases to validate Salesforce functionality and integrations.
• Develop test plans, test scripts, and test data to ensure business requirements are met.
• Ensure the integrity of Salesforce data and processes by conducting rigorous regression and UAT testing.
• Validate and authenticate API integrations within the Salesforce ecosystem, ensuring seamless data exchange.
• Contribute to the technology team by ensuring high-quality customer experiences through structured testing approaches.
• Work closely with Salesforce Managers, Architects, Consultants, and development teams to align test environments with best practices and compliance standards.
• Identify, document, and track defects, ensuring timely resolution and improvements.
• Monitor and optimize the quality of Salesforce applications, ensuring performance, security, and usability at the highest standard.

Responsibilities

• Design, develop, and execute test cases for Salesforce customizations, configurations, and integrations.
• Conduct functional, regression, system, and UAT testing to validate Salesforce enhancements.
• Automate test scenarios using suitable testing frameworks.
• Collaborate with developers to ensure proper test coverage for new features and bug fixes.
• Maintain and improve test documentation, including test plans, scripts, and defect reports.
• Stay updated with Salesforce best practices, new features, and industry trends.

Requirements

• Minimum 5+ years of experience as a Salesforce QA/QC Engineer, preferably with large-scale projects.
• Proficiency in Salesforce testing methodologies, including manual and automated testing.
• Experience with testing tools such as Selenium, TestNG, Provar, or similar.
• Strong understanding of Salesforce data models, security, and workflows.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Relevant Salesforce certifications.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience with performance testing tools and strategies for Salesforce applications.
• Understanding of transaction workflows, lease management, and contract lifecycle management.
• Knowledge of data analytics, testing enhancements, and automated test reporting.
• Experience with mobile-friendly Salesforce testing.