Salesforce Business System Analyst

Senior Salesforce Business Analyst

Location: Bengaluru/Remote

Full time

Experience Required: 10+ years as a Business Analyst, including 5+ years working on Salesforce projects

About the Role

We are seeking a highly experienced Techno-Functional Salesforce Business Analyst to support our client in the non-profit sector using Salesforce NPSP3. The ideal candidate will combine strong business analysis expertise with Salesforce platform knowledge, excellent communication, and the ability to bridge technical and business needs.

This role requires someone who can engage with stakeholders, elicit and articulate requirements, facilitate Agile ceremonies, manage Jira/Confluence artifacts, produce high-quality documentation, and create clear process/workflow diagrams while also understanding Salesforce configuration and capabilities.

Key Responsibilities

• Partner with stakeholders to gather, document, and prioritize business requirements across functional and technical domains.
• Analyze current business processes and systems, identify gaps, and recommend improvements leveraging Salesforce (NPSP3).
• Translate business needs into user stories, acceptance criteria, and functional specifications in Jira/Confluence.
• Develop and maintain workflow diagrams, process maps, and wireframes using Visio (or similar tools).
• Facilitate workshops, discovery sessions, and requirement walkthroughs with business and technical teams.
• Manage backlog refinement, sprint planning, and task tracking in Jira while ensuring requirements are well-defined and testable.
• Document business processes, decisions, and project artifacts in Confluence for organizational knowledge sharing.
• Actively participate in and facilitate Agile ceremonies (daily standups, backlog grooming, sprint planning, reviews, retrospectives).
• Collaborate with Salesforce admins, developers, architects, and QA to ensure requirements are implemented correctly.
• Support UAT planning and execution by developing test scripts, coordinating stakeholder participation, and validating outcomes.
• Communicate effectively with US-based clients and stakeholders, demonstrating adaptability across time zones.
• Be a go-getter who drives discussions, resolves ambiguity, and ensures delivery timelines are met.

Required Skills & Qualifications

• 10+ years of Business Analyst experience.
• 5+ years of Salesforce BA experience (with strong NPSP3 exposure preferred).
• Strong techno-functional background: ability to bridge business requirements with Salesforce functionality.
• Advanced process modeling and workflow diagramming skills using Visio (or similar tools such as Lucidchart, Draw.io).
• Proficiency with Jira (for user story management, backlog tracking) and Confluence (for documentation and collaboration).
• Excellent documentation skills (BRDs, FRDs, user stories, workflows, wireframes, data flow diagrams).
• Superior communication, facilitation, and presentation skills.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Hands-on experience working in Agile / Scrum environments.
• Comfortable working with US-based clients across time zones.

Certifications (Mandatory)

• Salesforce Business Analyst Certification
• Salesforce Platform App Builder Certification

Preferred / Plus

• Scrum Master (CSM or equivalent) certification
• Salesforce Nonprofit Cloud / NPSP experience in depth
• Additional Salesforce certifications (Administrator, Advanced Administrator, etc.)

Soft Skills

• Self-starter with a proactive, “go-getter” attitude.
• Strong stakeholder engagement and conflict-resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.

Exceptional attention to detail and ability to see the big picture