Salesforce Administrator

Administer, troubleshoot, and support Catchpoint Salesforce platform and related third party app integrations e.g., HubSpot
Act as a Salesforce Administrator and resolve Salesforce support tickets in a timely manner, set realistic expectations, maintain ticket hygiene, and communicate clearly with internal customers. Manage and track the status of Change requests throughout the lifecycle, enforce and redefine, as necessary. Perform core admin tasks which includes security and user management, license optimization, process automation, data management, and exception monitoring (runtime, Apex CPU limits) Historical & outdated data cleanup: dashboards, workflows, process builder, permission sets, etc. Work cross-functionally with Sales, Marketing, and Finance to understand pain points and build scalable solutions to increase efficiency. Absorb new product and technical capabilities from Salesforce & other tools during new product releases to enhance efficiency and productivity. Administer and configure Salesforce as necessary and provide technical production support to the organization. Create documentation of any business rules/transformations/issues and resolutions. Identify, diagnose, and report technical problems, escalate and track problems appropriately. Participate in the change management process. Drive communication efforts across relevant stakeholders.

Salesforce Certified Administrator
6+ years managing Salesforce & Salesforce integrations Experience in Salesforce CPQ and Conga Composer Experience with Salesforce flows. Demonstrates full understanding of the Salesforce.com stack and experienced with the Sales and Service Cloud Experience with Go-to-market systems High level understanding of Apex and LWC framework. Superior data analysis, research, and problem-solving skills. Attention to detail and thoroughness is a must in completing work tasks. Excellent written and oral communication. Strong technical aptitude, and high-level interest in internet technologies. Bachelor s Degree Required Ready to work on US shift hours.

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