Sales Trainer

Role Overview: As a Training and Development Specialist, you will be responsible for designing and maintaining training manuals and workbooks to ensure up-to-date content. You will closely collaborate with your supervisor to achieve this. Additionally, you will compile and submit monthly reports on training activities and needs in a timely and concise manner. Your role will also involve assisting in delivering formal induction and training processes for new hires. Key Responsibilities: - Provide effective training sessions for agents and middle-level staff to enhance productivity - Coach team members on soft skills and processes - Organize and present activities that reinforce the learning process - Develop individual results by maintaining policy and procedure resources, providing coaching, and conducting training sessions - Improve training effectiveness by developing new approaches and techniques, making support readily available, and integrating support with routine job functions - Conduct periodic tests to evaluate the performance of trainees and recommend improvements based on the evaluation Qualifications Required: - Bachelor's Degree - Minimum of 2 years" experience in developing training materials and conducting training sessions - Experience in tele-marketing jobs - At least 1 year of experience as a trainer in a domestic call center with a team of more than 20 trainees - Fluency with general desktop productivity software - Excellent written and verbal communication skills - Strong people interaction skills - Clear diction and clarity in speech, avoiding nasal voice, lisps, stammer, etc. - Extremely detail-oriented with strong organizational skills - Problem-solving ability and creative out-of-the-box thinking.,