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4.0 - 8.0 years

0 Lacs

maharashtra

On-site

The KYC Operations Analyst 2 role at Citi is an intermediate-level position that focuses on Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in collaboration with the Compliance and Control team. The primary goal of this position is to establish and manage an internal KYC (Know Your Client) program at Citi. As a KYC Operations Analyst 2, your responsibilities will include conducting client profile reviews for customer accounts, ensuring compliance with local regulations and Citi standards by reviewing all information and documentation, updating KYC forms and client profiles based on policy requirements, and following up with clients to obtain necessary information before due dates. You will also be responsible for performing various KYC tasks such as monitoring and tracking KYC records, assisting with action planning for expiring records, and ensuring records are up to date. In this role, it is essential to appropriately assess risk when making business decisions, with a particular focus on protecting Citigroup's reputation and assets, complying with laws and regulations, adhering to policies, applying ethical judgment, and addressing control issues transparently. To qualify for this position, you should have 4-6 years of relevant experience, preferably in banking operations related to client account opening and pre-requirements processes. A Bachelor's degree or equivalent experience is required for this role. Key Skills required for this role include Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, and Risk Remediation. Other relevant skills that would be beneficial for this role include knowledge of Anti-Money Laundering (AML), Know Your Customer (KYC), KYC Documentation, and KYC Compliance. This is a full-time position under the Operations - Services job family group and the Business KYC job family. If you require a reasonable accommodation due to a disability to access search tools or apply for a career opportunity, please review the Accessibility at Citi. Additionally, you can view Citi's EEO Policy Statement and the Know Your Rights poster for more information.,

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8.0 - 12.0 years

0 Lacs

maharashtra

On-site

The Data Governance Foundation Senior Analyst is responsible for contributing to the development of new techniques and improvement of processes and workflow. You will need to have an in-depth understanding of how areas collectively integrate within the sub-function, as well as coordinate and contribute to the objectives of the function and overall business. Your role will involve evaluating moderately complex and variable issues with substantial potential impact, where weighing various alternatives and balancing potentially conflicting situations using multiple sources of information is crucial. Strong analytical skills are required to filter, prioritize, and validate potentially complex and dynamic material from multiple sources. Effective communication and diplomacy skills are essential, as you will be involved in coaching and training new recruits. As a Data Governance Senior Analyst, you will play a key role in ensuring that data sourced and provisioned by Finance regulatory systems meets all required data quality standards. Your responsibilities will include assessing, evaluating, and analyzing data challenges, as well as providing recommendations on improving and building robust data quality controls. Collaboration with data providers and consumers to define and operationalize data quality rules with regular updates to Senior Management will be necessary. You will work closely with various teams and groups, developing subject matter expertise and knowledge of industry practices and standards. Key Responsibilities: - Consult with data providers and end users to support defining and/or integrating processes in alignment with the enterprise Data Governance roadmap and/or Data Risk and Control framework and taxonomy. - Define strategies to drive data quality measurement, produce data quality dashboards and reports, and implement data quality strategies to effectively govern data and improve data quality. - Accountable for understanding and documenting systems, data flows, and data quality rules derived from the profiling and assessments of critical data. - Lead system change process from requirements through implementation. - Monitor and report governance metrics, including Data Governance adoption and maturity. - Ensure alignment of processes across business, functions, and lines of business to the Enterprise Data Governance Policy and standards to meet specific requirements. - Contribute to producing recommendations for enterprise-wide guiding policies, standards, and procedures. - Influence decisions through advice, counsel, and/or facilitating services to others in the area of specialization. Qualifications/Knowledge/Experience: - Bachelor's or Master's degree. - 8+ years of relevant experience in Data Governance, Data Management, or a related area. - Experience in issue or change management. - Strong functional knowledge of Data reconciliation, root causing of issues, and banking products. - Proficiency in the use of basic Microsoft applications (Word, Excel, PowerPoint). - Knowledge of tools like PowerBI or Knime will be an added advantage. - Strong communication skills. - Ability to work with stakeholders and keep them updated on developments, estimation, delivery, and issues. This is a full-time position within the Data Governance Foundation job family group at Citi, requiring skills such as constructive debate, data governance, data management, data quality, internal controls, management reporting, policy and procedure, program management, risk controls and monitors, and risk management. Additional relevant skills can be explored by contacting the recruiter or referring to the information above.,

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3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a dynamic and innovative professional, you will have the opportunity to join Yokogawa, a leading provider of industrial automation, test and measurement, information systems, and industrial services. Yokogawa is dedicated to shaping a better future for the planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, and more. By utilizing our expertise in measurement and connectivity, we are committed to achieving the United Nations sustainable development goals. Joining our global team of 18,000 employees across 60 countries, you will play a key role in co-innovating tomorrow. As part of our team, you will be encouraged to share our passion for technology and environmental sustainability. In return, we offer exciting career opportunities in a culture that values respect, collaboration, integrity, and gratitude. Your responsibilities will include providing leadership and direction to implement the function's strategy and business plan, developing and nurturing customer relationships, creating sales opportunities, selling customer propositions, promoting customer focus, and managing customer relationship management (CRM) data. Additionally, you will contribute to policy development, organizational capability building, functional strategy formation, business planning, budgeting, and operational compliance. To excel in this role, you will need to demonstrate behavioral competencies such as managing complexity, customer focus, instilling trust, and collaboration. Skills in planning and organizing, action planning, knowing the buying influences, adaptive mindset, building rapport, and managing buyer indifference will be essential for success. Furthermore, your understanding of policy and procedures, commercial acumen, customer-focused approach, and initiating compelling sales conversations will be key assets in driving business growth. The ideal candidate will hold a Bachelor's Degree or Equivalent Level of education and possess over 3 to 6 years of general experience, enabling them to navigate various situations and advise others effectively. Additionally, managerial experience of over 3 to 6 years in planning and managing resources to achieve predetermined objectives will be valuable in this role. If you are interested in becoming a part of Yokogawa's innovative team, seize this opportunity to grow your career in a global environment that values sustainability and technological advancement.,

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As an experienced consulting professional in the field, you will be utilizing your understanding of solutions, industry best practices, and various business processes or technology designs within a specific product/technology family. Operating independently, you will deliver high-quality work products to engagements, performing diverse and complex duties that require independent judgment to implement Oracle products and technology in alignment with customer needs. Your responsibilities will involve applying Oracle methodology, company procedures, and best practices. You will be responsible for End-to-End Architectural and Technical Management in Charging, Policy, DSR, and Billing domains, engaging directly with both business and IT stakeholders in customer organizations. Your expertise in handling project deliveries, particularly with a preference for Oracle Technologies, will be crucial. Additionally, you should have a solid understanding of technologies encompassing 4G/5G/Policy/Charging domains, with a specific focus on Policy, Charging, and Billing functionalities. Your role will also involve facilitating new channels of engagement with vendors and telecom service providers for data modeling, defining inventory and discovery reconciliation models, and actively participating in scoping, planning, and estimation for deliverables during pre-sales and project deliveries. It is essential to have awareness of Oracle Policy and Charging Solutions and the ability to defend solutions, estimations, timelines, and deliverables with customers, negotiate effectively, and present at the CxO level. Moreover, you will oversee day-to-day technical operations, including assignments and personnel reviews, while also having exposure to cloud-native technologies. Proficiency in operating systems (Unix/Linux), databases (Oracle, SQL Server), and application servers (WebLogic) is crucial. Familiarity with cloud technologies and microservices architecture is a plus. Your problem-solving skills should be exceptional, with the ability to analyze and solve complex challenges related to policy, charging, and billing. Excellent communication and interpersonal skills are required to collaborate effectively with technical and non-technical stakeholders. Possessing relevant industry certifications, such as Oracle Certified Professional, will be advantageous. Furthermore, having experience with relational database systems and/or similar technologies will be beneficial, along with technical expertise in Gx, Gy, Sy, Sh, Policy, Charging, and DSR (Diameter Signaling Routing). A good understanding of the implementation of Policy, Charging, and DSR functionalities is also key to success in this role. In summary, your responsibilities will involve delivering functional and technical solutions on moderately complex customer engagements, potentially leading teams on projects, consulting effectively with customer management, participating in business development activities, and configuring detailed solutions for moderately complex projects. Operating at the intersection of technology and business, you will play a critical role in implementing Oracle products and technology to meet customer needs effectively.,

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0.0 - 4.0 years

0 Lacs

hyderabad, telangana

On-site

As an insurance agent, you will have the opportunity to earn commissions based on the policies you sell. Your commission structure will include the following components: Initial Commission: You will earn a percentage of the first year's premium for each new health insurance policy you sell. The percentage can vary between 5% to 20% of the annual premium. The exact amount will depend on the insurer, the type of policy, and the agreement you have as an agent. Renewal Commission: In addition to the initial commission, you may also receive renewal commissions when your clients renew their policies each year. Renewal commissions are typically lower than the initial commission and can range from 2% to 10% of the annual premium. Bonuses and Incentives: To further reward your performance, insurance companies may offer bonuses and incentives based on your sales achievements. These performance-based incentives could be tied to various sales metrics such as the number of policies sold, policy retention rates, or other targets set by the company. Overall, as an insurance agent, you have the potential to increase your earnings through a combination of initial commissions, renewal commissions, and performance-based bonuses. Your ability to meet sales targets and provide excellent service to clients will play a key role in maximizing your income in this role.,

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6.0 - 10.0 years

0 Lacs

maharashtra

On-site

Individuals in Quality Assurance, Monitoring & Testing are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes quality testing for business function quality control and transformation lead quality control post the completion of an activity or process. The role involves developing and executing Monitoring and Testing for controls, such as control design assessment, operational effectiveness design for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to evaluate the effectiveness of key controls addressing defined risks. Responsibilities include supporting the assessment of activities and processes as per required Policies, Standards, and Procedures to enhance risk management quality. Routine testing of internal activities and processes is conducted to ensure adherence to quality standards and identify areas of risk or non-compliance. Reviewing stakeholder/client feedback, responding to quality assurance complaints or issues promptly, and reporting on quality control outcomes to top management are key tasks. Staying updated with the latest quality assurance testing tools and strategies, understanding the Citi Risk & control framework, and assisting teams in monitoring controls as per Risk Management policy are important aspects of the role. Qualifications: - Minimum 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry - Ability to identify, measure, and manage key risks and controls - Strong knowledge in developing and executing controls - Proven experience in control-related functions in the financial industry - Experience in implementing sustainable solutions and process improvements - Understanding of compliance laws, rules, regulations, and best practices - Familiarity with Citis Policies, Standards, and Procedures - Strong analytical skills for evaluating complex risk and control activities - Excellent verbal and written communication skills to engage at the senior management level - Strong problem-solving and decision-making abilities - Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word Education: - Bachelor's/University degree; Master's degree preferred Skills: Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management For complementary skills, please refer to the above list and/or contact the recruiter.,

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5.0 - 15.0 years

16 - 30 Lacs

Ahmedabad, Gujarat, India

On-site

Role Summary Require a seasoned professional with over 5 years of advisory/managerial experience in the regulatory power sector especially with relation to power distribution utilities. The candidate should be able to assist in execution of assignments in Regulatory, Policy, Tariff, or Commercial related matters pertaining to Power Distribution Utilities. The person will be responsible for the preparation of Tariff Petitions along with Financial Models including power purchase portfolio FSA petitions and other commercial related petitions. Advising on the Amendments in the different Regulations, Acts, Policies, and Plan etc. and periodic review of regulatory developments in SERC / CEA/ MOP. The candidate will be responsible for providing comprehensive support to Power Distribution Utility in all day-to-day and routine regulatory matters pertaining to the State Regulatory Commission. Location: Ahmedabad, Lucknow, Mumbai, Panchkula Key Responsibilities Petition filing and Compliance: Prepare and file ARR, Tariff Petition, True-up Petition, and Annual Performance Review Petition for all DISCOMs within the contract period. Ensure compliance with outstanding directives issued by SERC and prepare compliance reports. Prepare petitions in accordance with SERC regulations, covering performance trajectory, sales and demand forecast, and investment and financing plans. Studies and Reports: Assist in preparing a report on compliance with directives issued by SERC in previous orders. Analysis of Orders: Analyze MYT/Tariff Orders issued by SERC and assess the approval of costs versus claims, presenting rationales for disallowance and financial/operational impact assessments. Assist in filing review petitions before SERC, if required. Handle filing and responses to petitions before SERC during public hearings. Analyze SERC orders pertaining to Power Distribution Utility, assess the impact, and recommend further action, including filing review petitions, if necessary. Data Collection and Analysis: Develop data collection formats and gather necessary data from each utility. Perform data analysis and validate data for accuracy. Required Qualifications & Skills Candidate with BE/B. Tech (preferably in Electrical) plus MBA (preferably in Power or Finance) for Manager Level having over 5 years of relevant experience Proven experience in handling regulatory matters within the electricity distribution sector. Familiarity with distribution schemes in the energy industry. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to develop and implement effective strategies. Capacity to work independently and as part of a team. Flexibility to adapt to dynamic and evolving requirements. Strong interpersonal and Communication skills. Proficiency in MS Office (Word, Excel and Powerpoint) Application Details How to Apply: Share your updated resume with the following details at [HIDDEN TEXT] Name: Current Company: Current Location: Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period:

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10.0 - 14.0 years

0 Lacs

maharashtra

On-site

The Credit Risk Officer provides full leadership and supervisory responsibility, overseeing the QC audit process, teams, and collaborating with the business. Applying in-depth disciplinary knowledge, you offer value-added perspectives, develop processes, procedures, and plans within the function. Strong communication and diplomacy skills are essential, alongside the ability to engage with multiple business functions. Your role includes ensuring quality, timeliness of audits, and accurate reporting, while monitoring overall quality to stay within risk appetite. Responsibilities include overseeing the audit function for High Net Worth, Ultra High Net Worth, and Portfolio lending, managing Risk and Controls, and maintaining quality expectations. You will integrate credit underwriting expertise for complex transactions with a solid understanding of industry standards, oversee complex audit reviews, and provide feedback to teams. Hosting meetings with senior management, attending cross-functional business meetings, analyzing data, providing root cause analysis, and generating accurate reports are key tasks. Additionally, you will interact with regulators, GSEs, and internal audit, attend Regulatory Meetings, and contribute to evaluating impacts. Effective communication, both written and verbal, across various organizational levels is crucial, along with a strong customer service ethic and team orientation. You will assess risk in business decisions with consideration for the firm's reputation, compliance with laws, rules, and regulations, ethical judgment, and reporting control issues transparently. Qualifications for this role include 10+ years of consumer Mortgage underwriting experience, extensive knowledge of the mortgage industry, exceptional skills in creating presentations and documents, high ethical standards, effective communication and listening skills, and the ability to work collaboratively across levels and functions within the organization. Strong organizational skills, attention to detail, data analysis capabilities, and the ability to adapt to a changing environment are also required. Education: - Bachelors/University degree or equivalent professional experience Skills: - Analytical Thinking - Constructive Debate - Escalation Management - Financial Analysis - Policy and Procedure - Policy and Regulation - Product Knowledge - Risk Controls and Monitors - Risk Identification and Assessment Other Relevant Skills: - Credible Challenge - Data Analysis - Laws and Regulations - Management Reporting - Referral and Escalation - Risk Remediation This is a full-time position in the Risk Management Job Family Group, specifically in the Credit Decisions Job Family.,

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1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As a Business Analyst at YouTube, you will play a crucial role in the Trust & Safety team, working towards making YouTube a secure platform for users, viewers, and content creators worldwide. Your responsibilities will involve utilizing data and problem-solving techniques to define success metrics for Trust and Safety operations, measure business performance, and effectively communicate insights to executives and external stakeholders. You will collaborate with key business partners to understand data requirements, write Extract, Transform and Load (ETL) scripts, and work closely with internal teams to drive operational excellence. Your expertise will be instrumental in toggling between high-level strategic perspectives and day-to-day tactical improvements to enhance business performance and efficiency, such as implementing automation using classifiers and tools to expedite the removal of violative content. Furthermore, you will be tasked with developing, building, and evaluating performance metrics for abuse prevention and operational efficiency across YouTube, generating insights to reduce the prevalence of harmful content on the platform. Your role will also involve learning complex technical concepts and systems, effectively communicating technical results and methods, and collaborating with Data Science and Strategy teams to conduct advanced quantitative analyses that lead to actionable insights. Additionally, you will analyze existing processes to identify opportunities for enhancement, define requirements for improvement, and work collaboratively across functions and regions to optimize processes and tools. Your analytical skills will be crucial in analyzing and addressing escalations, identifying trends that may indicate potential product risks, and contributing to the continuous improvement of YouTube's Trust & Safety operations. Overall, as a Business Analyst at YouTube, you will be at the forefront of safeguarding the platform, supporting its mission to represent diversity, foster community, and empower individuals to share their stories and connect with others worldwide.,

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5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Business Risk and Control Analyst II at Citi, you will be a part of the Central Testing team within the Central Control Capabilities function. Your primary responsibility will be to drive Monitoring & Testing (M&T) activities for key controls across the enterprise. The Central Testing team collaborates with Control Owners and In-business Control Teams to ensure the effectiveness of controls in scope. Your role will involve understanding the Risk & control framework, performing quality checks on monitoring reviews, documenting quality fails, monitoring control compliance, and providing inputs for Control & Monitoring Design Assessment (CMDA). Additionally, you will be responsible for assessing the timeliness, accuracy, and completeness of Manager Control Assessment (MCA), coordinating adherence to MCA standards, and completing quality checks within specified timelines. Collaboration with onshore and offshore teams, participating in process changes, trainings, and meetings, as well as identifying risks and proposing cross-functional solutions will be key aspects of your responsibilities. You will also challenge existing controls, identify opportunities for enhancement, and assist in creating and maintaining reports for control tracking and analysis. To qualify for this role, you should have 5+ to 7 years of relevant work experience in the Risk & Control domain, including internal control, quality check, or monitoring. While past experience in control/monitoring design is preferred, it is not essential. Strong analytical skills, excellent written and verbal communication, ability to work under pressure, manage multiple tasks independently, and proficiency in MS Office applications are required. This is a full-time position requiring a Bachelor's or University degree in a related field. The most relevant skills for this role include Analytical Thinking, Assurance Strategy, Communication, Controls Assessment, Policy and Procedure, Risk Remediation, and Stakeholder Management. If you are seeking an opportunity to contribute to a dynamic team and drive risk management activities within a global organization, apply now for the Business Risk and Control Analyst II position at Citi.,

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8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

As an individual in Quality Assurance, Monitoring & Testing, you are responsible for assessing outcomes from activities and processes against applicable requirements to enhance risk management quality. This includes conducting quality testing for business function quality control and transformation lead quality control post completion of an activity/process. You will be involved in the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, and execution of monitoring/testing tools to evaluate the effectiveness of key controls addressing defined risks. Your responsibilities will include managing and overseeing a small team of employees, ensuring the delivery of results, contributing to procedure formulation, conducting routine testing of internal activities and processes, reviewing stakeholder/client feedback, responding to quality assurance complaints, supporting quality testing, developing and executing Monitoring and Testing for controls, reporting on quality control outcomes to top management, participating in strategic initiatives for control performance enhancements, and more. To qualify for this role, you should have at least 8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. You should possess strong analytical skills, project management experience, ability to foster working relationships with other leaders, and proficiency in identifying, measuring, and managing key risks and controls. Additionally, you should have a Bachelor's/University degree or equivalent experience. Your role will involve working within the Controls Governance & Oversight job family, specifically in the Quality Assurance, Monitoring & Testing job family. This is a full-time position that requires skills such as Analytical Thinking, Assurance Strategy, Communication, Controls Assessment, Policy and Procedure knowledge, and Stakeholder Management. If you require any accommodation due to a disability for using search tools or applying for a career opportunity at Citi, please review the Accessibility at Citi policy. You can also refer to Citis EEO Policy Statement and the Know Your Rights poster for further information.,

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6.0 - 10.0 years

0 Lacs

maharashtra

On-site

As an individual in Quality Assurance, Monitoring & Testing, your primary responsibility is to assess outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes conducting quality testing for business function quality control and transformation lead quality control post completion of an activity/process. You will be involved in the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to evaluate the effectiveness of key controls designed to address defined risks. Your responsibilities will include supporting the assessment of activities and processes according to required Policies, Standards, and Procedures to enhance risk management quality. You will conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance. Additionally, you will assist in reviewing stakeholder/client feedback, responding to quality assurance complaints or issues, and supporting quality testing for business function quality control and transformation lead quality control post completion of an activity/process. Furthermore, you will be responsible for developing and executing Monitoring and Testing for controls, reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders, staying updated with the latest quality assurance testing tools and strategies, and having a good understanding of the Citi Risk & control framework and underlying fundamentals on Risk Management. You will also participate in the end-to-end monitoring of controls as defined in the Risk Management policy and contribute to the review and challenge process on the effective design and management of controls to mitigate risks. To be successful in this role, you should have a minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. You must possess the ability to identify, measure, and manage key risks and controls, along with a strong knowledge of the development and execution for controls. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word is required. A Bachelor's/University degree is a minimum requirement, with a Master's degree preferred. Your strong analytical skills, verbal and written communication skills, problem-solving abilities, and decision-making skills will be essential in evaluating complex risk and control activities and processes. You should also have a good understanding of compliance laws, rules, regulations, and best practices, as well as Citis Policies, Standards, and Procedures. Additionally, your ability to manage multiple tasks and priorities, engage at the senior management level, and collaborate effectively with stakeholders will contribute to your success in this role. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citis EEO Policy Statement and the Know Your Rights poster for further information.,

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2.0 - 6.0 years

0 Lacs

haryana

On-site

The Operational Risk Intmd Analyst role is designed for a developing professional who deals with problems independently and has the latitude to solve complex issues. You are expected to integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices. It is essential to have a good understanding of how your team and area integrate with others to achieve the objectives of the subfunction/job family. Your role will involve applying analytical thinking and utilizing data analysis tools and methodologies. Attention to detail is crucial when making judgments and recommendations based on factual information. You will often deal with variable issues that may have broader business impact. Professional judgment is required when interpreting data and results, and you should be able to break down information in a systematic and communicable manner. Developed communication and diplomacy skills are necessary for exchanging potentially complex/sensitive information. Your actions will have a moderate but direct impact through close contact with the businesses" core activities, and the quality and timeliness of service provided will affect the effectiveness of your own team and other closely related teams. Responsibilities: - Participate in applying operational risk policies, technology, tools, and governance processes to minimize losses from failed internal processes, inadequate controls, and emerging risks. - Contribute to risk assessments and drive actions to address root causes leading to operational risk losses. - Provide governance and oversight, including technology operational risk. - Execute the Managers Control Assessment (MCA) program in a timely manner. - Plan, test, and report on Operational Risk findings. - Test and monitor key controls for each product line and document results. - Liaise with business and line control officers on deficiencies or control gaps. - Ensure appropriate remedial actions are taken where deficiencies are identified. - Document, implement, and execute Corrective Action Plan (CAP) for managing control issues. - Perform additional duties as assigned. Qualifications: - 2-5 years of previous experience. - Excellent organizational skills, ability to prioritize, and adapt to change. - Demonstrated interpersonal skills with the ability to work collaboratively with people at all levels of the organization. - Clear and concise written and verbal communication skills. - Ability to work both collaboratively and independently within a complex organization. - Proficiency in MS Office applications (Excel, Word, PowerPoint). - Project management skills and MCA knowledge. Education: - Bachelors/University degree or equivalent experience. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

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1.0 - 5.0 years

0 Lacs

karnataka

On-site

The Model/Analysis/Validation Analyst II position at our organization is a developing professional role where you will be focusing on applying specialized knowledge to monitor, assess, analyze, and evaluate processes and data related to risk management. Your responsibilities will include identifying process gaps, adhering to operating procedures, interpreting data to make recommendations, researching information, identifying inconsistencies, and performing root cause analysis when required. As an analyst, you are expected to integrate established disciplinary knowledge within a specialty area with a basic understanding of related industry practices. It is crucial to have a good understanding of how the team interacts with other stakeholders to achieve the objectives of the area and to develop a working knowledge of industry practices and standards. Your role will have a limited but direct impact on the business through the quality of tasks and services provided, primarily within your own team. You will be responsible for developing, enhancing, and validating methods for measuring and analyzing risk across all risk types, including market, credit, and operational risk. Additionally, you will develop, validate, and strategize the uses of scoring models and related policies. Leading projects related to the development, programming, integration, testing, and validation of models will also be part of your responsibilities. You will provide analytical support for analysis and benchmarking activities, prepare business-as-usual (BAU) and ad-hoc reports according to the Risk Management Team's priorities and requirements, and run integrity checks on reports. It is essential to participate in projects for the continuous improvement of risk analytics, modeling, and validation systems, as well as work on the continuous improvement of the reporting system and optimization of Credit MIS Reports. You will be expected to assess risk appropriately when making business decisions, demonstrate consideration for the firm's reputation, and safeguard Citigroup, its clients, and assets. Ensuring compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency are crucial aspects of the role. To excel in this position, you should have programming skills in languages such as SAS, SQL, and/or Python, with working knowledge of tools like VBA being preferable. Basic knowledge of secured/unsecured banking products and US banking regulations is required, along with strong communication skills (oral and written) for seamless propagation of information to both technical and non-technical audiences. Proven analytical skills, proficiency in Microsoft Office, and at least 1+ years of experience in model implementation/validation/development are preferred. A minimum of 2+ years of industry experience is also required. As part of the Risk Management team, you will contribute to various projects and initiatives aimed at enhancing risk analytics, modeling, and validation systems. Your role will play a significant part in ensuring the organization's compliance with regulations and the protection of its assets and reputation. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.,

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2.0 - 6.0 years

0 Lacs

maharashtra

On-site

The Risk Reporting and Exposure Monitoring role is critical for effectively managing and communicating the company's risk exposure. You will provide a comprehensive analysis and reporting of inherent risks across various portfolios, and regulatory reporting in compliance with standards like FR Y-14. By providing a clear view of the company's risk profile, this role enables informed decision-making. This role is key to the company's overall risk management strategy, regulatory compliance and protection of financial health and reputation. Responsibilities: - Independently lead and handle high visibility reporting across USPB Risk that provide critical data to Risk and Business management for portfolio monitoring and strategic decision-making. - Analyze evolving regulatory reporting requirements, identifying potential gaps and proposing solutions. - Ensure risk reporting and monitoring processes comply with regulatory guidelines and internal control requirements. - Effectively manage and monitor Wholesale Credit Risk exposures, ensuring a proactive approach to risk assessment. - Create and implement Corrective Action Plans (CAPs) in collaboration with Internal Audit. - Track progress and report on the effectiveness of CAPs. - Monitor the implementation of CAPs, ensuring timely and effective remediation. - Build strong partnerships with stakeholders, manage challenges, and defend team solutions. - Act as a liaison between business units and risk management to ensure alignment on risk-related issues. - Contribute to the design of data models and reporting processes as part of migration to strategic tech tools. - Ensure alignment with firm-wide data governance standards and architectural principles. - Proactively lead and manage assigned risk-related projects and forums, proposing value-added recommendations and tracking progress. - Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty. - Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures. - Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes. - Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization. - Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda. - Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities. - Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team. - Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness. - Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements. - Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals. - Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult. - Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals. - Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi's clients and the community. - Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development. - Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities. - Empathetically listens and understands others" positions before acting on issues; works to amplify voices that are minimized in the workplace. - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards. Qualifications: - 2-5 years relevant experience. - Degree in a quantitative or financial discipline is preferred. - Basic understanding of statistical concepts. - Experience in performing data analysis. - Familiarity with Visual Basic preferred. - Previous experience in risk management and/or regulatory reporting, data management. - Experience in developing Tableau dashboards, process automation, Excel, VBA, SQL/programming. - Knowledge of Citi products, risk processes, controls, and regulatory requirements. - Proficiency in Microsoft Office with emphasis on MS Excel and Access. - Excellent written and verbal communication skills. - Strong organizational skills with the ability to multi-task based on business needs. - Capability to work independently and in a team environment. - Proficient quantitative skills, including mathematics involved in risk estimation and modeling. - Excellent project management and organizational skills, with an ability to handle multiple projects simultaneously. - Quick learning ability with excellent communication skills, team orientation, and ability to collaborate with different teams. - High attention to detail and accuracy. - Solid work ethics with the ability to prioritize tasks and work against deadlines.,

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10.0 - 20.0 years

0 - 0 Lacs

bangalore, chennai, hyderabad

On-site

Guidewire cloud Certification is mandate Location details Hyderabad Phoenix City Bangalore Jigani Chennai - Sholinganallur Notice period: Immediate to max 45 days Role : Hybrid model Transportation : Cab / Bus facilities available within 25 kms range Experience ranges: Lead: 7 10 Years Architect 9 14 Years (Exp no limit, but budget 55 LPA) Guidewire implementation experience and Guidewire technical certification (Guidewire Cloud certification (Associate level) minimum; Additionally Guidewire Specialist in PC or CC on top of GW cloud certification) Extensive experience in Guidewire PolicyCenter and ClaimCenter integration with external systems and tools. Identify gaps in the integration Teamcity/Bitbucket/qtest In-depth knowledge in coding standards, review process, branching and merging strategies, DevOps, and Guidewire best practices Extensive experience in o Guidewire integration mechanisms o Data model o Rules o Configurations o Admin data management o Performance monitoring and tuning

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1.0 - 5.0 years

0 Lacs

vadodara, gujarat

On-site

As a member of the Finance & Accounting team at Fairfield by Marriott Vadodara in Alkapuri, India, your primary responsibility will be to coordinate tasks and collaborate with other departments. You will serve as a role model or mentor within the department, ensuring that work tasks are assigned and completed on time while maintaining high-quality standards. In the event of work-related accidents or injuries, you will promptly report them to your manager or supervisor. Your adherence to company policies and procedures is crucial, including maintaining a clean and professional appearance, upholding confidentiality of proprietary information, and safeguarding company assets. Effective communication skills are essential as you interact with colleagues using clear and professional language, prepare and review written documents accurately, and handle telephone calls with proper etiquette. Developing and nurturing positive working relationships, supporting team goals, and addressing the concerns of fellow employees are integral aspects of your role. In this position, you will be expected to handle physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Any other reasonable job duties requested by your Supervisors should be performed diligently. **Preferred Qualifications:** - **Education:** High school diploma or G.E.D. equivalent. - **Related Work Experience:** Minimum of 1 year in a relevant work role. - **Supervisory Experience:** No prior supervisory experience required. - **License or Certification:** None necessary. Marriott International is dedicated to fostering a diverse workforce and maintaining an inclusive, people-first culture. We uphold a commitment to non-discrimination based on any protected basis, including disability and veteran status, as well as other categories specified by law. Fairfield by Marriott ensures a simple and pleasant stay at its 1,000+ locations worldwide, inspired by the warm hospitality of our Marriott family farm heritage. As part of our team, you will uphold the Fairfield Guarantee, ensuring that every guest departs satisfied. Join us in exploring career opportunities that uphold high service standards and in becoming a part of the Marriott International brand family. Start your journey where you can excel, discover your purpose, be part of a remarkable global team, and evolve into the best version of yourself.,

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4.0 - 8.0 years

0 Lacs

haryana

On-site

You should have strong knowledge and expertise in MS Sentinel SIEM engineering and administrative activities. Operational profiles are not eligible for this position. Your experience in the SIEM engineering role should be more than 4 years, and you must possess problem-solving and people management skills. Your responsibilities will include building custom analytical rules, tuning them, creating automation through Azure logic apps, managing the entire product feature, and configuring end-to-end solutions. Proficiency in forming KQL queries and functions for complex detection and monitoring requirements is essential. You should have in-depth knowledge of the MITRE attack framework and be skilled in developing analytical rules and custom dashboards/workbooks across the framework. Additionally, expertise in log management, retentions, maintenance of logs, access management, and development of custom dashboards based on varied requirements is required. You must have a proven track record of implementing Sentinel advanced features, efficient log collection mechanisms, deployment and maintenance of log forwarders, and local agents. Integrating data sources that are not supported by Sentinel tool OOB, custom parser development, and resolving technical issues in Sentinel are crucial requirements. Ability to prepare and maintain policy and procedure documentations related to SIEM technology, as well as proficiency in handling content from the content hub and log analytics workspace, are essential. Participation in customer or client reviews, global certifications regarding security controls in SIEM, and understanding compliance and regulatory requirements are desirable. Candidates who have completed Sentinel Ninja Level 400 Training and Certification will be preferred. Knowledge of Microsoft Sentinel pricing, Microsoft defender products, Microsoft Cloud services, and Azure Arc is beneficial. Collaboration with stakeholders to address technical issues and support complex business, security, and operational requirements is expected. Furthermore, you should be able to work with vendor technical support groups to resolve issues effectively. Hands-on experience in Microsoft Defender XDR stack will be an added advantage. About Virtusa: Virtusa values teamwork, quality of life, and professional and personal development. You will be joining a global team of 30,000 individuals who care about your growth and offer exciting projects, opportunities, and exposure to state-of-the-art technologies throughout your career with us. At Virtusa, collaboration and a team-oriented environment are highly regarded. We provide a dynamic space for great minds to nurture new ideas and strive for excellence.,

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2.0 - 6.0 years

0 Lacs

indore, madhya pradesh

On-site

We are seeking an HR & Admin professional (Males Only) to oversee HR functions at our clients" site and aid in the enhancement and optimization of their HR processes. As part of the role, you will be responsible for various HR activities including recruitment, training and development, performance appraisals, policy and process design, HR administration, facility administration, employee relations, compliance, and legal matters. Recruitment: You will be in charge of managing the entire recruitment process, from sourcing candidates to onboarding new hires. Training and Development: Identifying training needs, designing training programs, and collaborating with department heads to execute these programs will be a key aspect of your role. Performance Appraisals: Implementing a performance management system aligned with company objectives, conducting regular evaluations, and providing feedback to both management and employees are crucial responsibilities. Policy and Process Design and Implementation: Reviewing and updating HR policies, procedures, and guidelines to ensure legal compliance, and effectively communicating these policies across the organization. HR Administration: Handling day-to-day HR tasks such as managing employee records, maintaining HRIS, and documenting various employee lifecycle events. Facility Administration: Overseeing facility management activities including maintenance, security, space planning, and vendor management. Employee Relations: Cultivating a positive work environment and effectively managing employee relations matters are essential components of the role. Compliance and Legal: Keeping abreast of employment laws and regulations, and ensuring compliance with relevant legislation. Additionally, you may be required to perform other duties as assigned by management. This is a full-time, permanent position with benefits such as paid time off. The ideal candidate should have a Bachelor's degree and a minimum of 2 years of experience as an HR generalist. We look forward to hearing about your biggest achievement or learning experience in an HR role. If you meet the requirements and are ready to take on this challenging yet rewarding opportunity, we encourage you to apply.,

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1.0 - 4.0 years

3 - 4 Lacs

Noida

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: 4000 TA 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a member of the Yokogawa team, you will be part of a leading provider of industrial automation, test and measurement, information systems, and industrial services in various industries. Yokogawa has been recognized for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards. Our goal is to contribute to a better future for our planet by supporting energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, and more. We are dedicated to achieving the United Nations sustainable development goals through our expertise in measurement and connectivity. With 18,000 employees working across over 60 countries, our corporate mission is to "co-innovate tomorrow." We are seeking dynamic individuals who share our passion for technology and environmental sustainability. In return, we offer exciting career growth opportunities in a global culture that values respect, collaboration, integrity, and gratitude. Your responsibilities will include: Marketing: - Developing and/or delivering plans for significant aspects of a product, service, or marketing area under senior colleagues" guidance. Leadership and Direction: - Communicating actions required to implement the function's strategy and business plan within the team, aligning with the organization's mission, vision, and values to motivate team members towards achieving local business goals. Horizon Scanning: - Exploring and understanding external developments or emerging issues to assess their potential impact on the organization. Marketing Impact Assessment: - Supporting data collection and participating in reviews of marketing activities to identify opportunities for improvement. Marketing Campaign Development: - Coordinating subcontractors and suppliers" activities as the primary point of contact to deliver successful marketing campaigns. And more responsibilities related to brand positioning, product management, information and business advice, performance management, budgeting, and organizational capability building. Your behavioral competencies will include managing complexity, business insight, cultivating innovation, collaborating, and driving results. Skills required for this role will encompass action planning, planning and organizing, assessment, commercial acumen, customer and market analysis, data collection and analysis, negotiation, policy and procedures understanding, presentation skills, project management, workflow management, brand management and development, contract management, and more. The ideal candidate will hold a Bachelor's Degree or equivalent level of education with over 3 to 6 years of experience. Managerial experience of supervising and directing people and resources to achieve specific results within limited timeframes is preferred. If you are looking to be a part of our team and contribute to shaping a better future, we encourage you to explore the opportunities at Yokogawa and consider applying for a role that aligns with your skills and passion for technology and sustainability.,

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3.0 - 7.0 years

0 Lacs

delhi

On-site

You are a skilled and experienced Business Analyst with a strong knowledge and expertise in Property and Casualty (P&C) insurance. You possess a comprehensive understanding of P&C insurance principles, processes, and systems. Your main responsibilities will include collaborating with stakeholders to gather and analyze business requirements relevant to P&C insurance operations. You will conduct insightful research into P&C insurance products, markets, and competitors to identify enhancements and opportunities. Leveraging your extensive P&C insurance knowledge, you will design and develop impactful solutions for business challenges. You will partner with cross-functional teams to ensure the seamless implementation of developed business solutions. Additionally, you will provide in-depth expertise for the development and upgrading of P&C insurance systems and applications. Your role will also involve performing meticulous data analysis and validation to maintain system data accuracy, as well as creating and maintaining comprehensive documentation such as functional specifications, business process flows, and user manuals. To excel in this role, you are expected to have a deep understanding of P&C insurance principles, products, and methodologies. You should demonstrate proven expertise in PL/SQL with the ability to craft intricate queries for database data manipulation and analysis. Familiarity with dimensional data marts and their applications in data warehousing settings is essential. Proficiency in business intelligence tools for developing reports and dashboards specific to P&C insurance analytics is required. Your exceptional analytical skills will enable you to translate complex requirements into tangible functional specifications. Strong communication proficiency is necessary for efficient collaboration with both technical and non-technical parties. Your rigorous attention to detail emphasizes data integrity and precision. You should have the capacity to independently handle tasks within dynamic team settings, adhering to multiple priorities and deadlines. A bachelor's degree in Business Administration, Computer Science, or related disciplines is preferred, and notable experience within the P&C insurance industry will be advantageous. Your skills should include data validation, business intelligence tools, insurance knowledge, proficiency in the policy and claim lifecycle, data analysis, analytical skills, data modeling, PL/SQL expertise, BRD creation, communication skills, source to target mapping, data profiling, SQL knowledge, attention to detail, documentation abilities, analytics, property and casualty (P&C) insurance understanding, data vault knowledge, and reporting and dashboard development proficiency.,

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4.0 - 8.0 years

0 Lacs

maharashtra

On-site

The KYC Operations Analyst 2 position at Citi is an intermediate-level role focused on Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in collaboration with the Compliance and Control team. The primary goal of this position is to establish and manage an internal KYC (Know Your Client) program within the organization. As a KYC Operations Analyst 2, your responsibilities will include conducting client profile reviews for customer accounts, ensuring all information and documentation comply with local regulations and Citi standards, updating KYC forms and client profiles as per policy requirements, and following up with clients to obtain necessary information before due dates. You will also be responsible for performing various KYC tasks such as monitoring and tracking KYC records, assisting in the development and execution of action plans for expiring records, and ensuring records are up to date to mitigate risks. In this role, it is crucial to assess risk appropriately when making business decisions, with a focus on protecting Citigroup's reputation and safeguarding its clients and assets. This involves ensuring compliance with relevant laws, rules, and regulations, adhering to policies, exercising sound ethical judgment in personal behavior and business practices, and effectively managing and reporting control issues with transparency. To qualify for this position, candidates should have 4-5 years of relevant experience, preferably in banking operations with a focus on client account opening and pre-requirements processes. A Bachelor's degree or equivalent experience is required for this role. Key Skills for this position include Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, and Risk Remediation. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review the Accessibility at Citi guidelines. For more information on Citi's EEO Policy Statement and the Know Your Rights poster, please visit the respective resources.,

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3.0 - 5.0 years

3 - 8 Lacs

Kollam

Work from Office

Job Title: Postdoctoral Researcher Disability Studies Job Description: We are seeking a highly motivated Postdoctoral Researcher to join our interdisciplinary team focused on advancing research in the field of disability studies. The successful candidate will contribute to projects examining the social, cultural, economic, or technological dimensions of disability, with an emphasis on promoting inclusion, accessibility, and equity for people with disabilities. This position is ideal for individuals with a strong research background in disability studies, public health, social sciences, rehabilitation, inclusive education, assistive technologies, or related fields. The postdoc will have the opportunity to work collaboratively on ongoing projects, propose new lines of inquiry, publish in high-impact journals, and engage with policy, advocacy, or community stakeholders. Key Responsibilities: Conduct original research related to disability rights, policy, education, technology, or health. Analyze qualitative and/or quantitative data and contribute to scholarly publications. Collaborate with multidisciplinary teams and engage with community partners. Assist with grant writing and the development of new research proposals. Present findings at conferences, workshops, and public forums. Mentor graduate or undergraduate research assistants as appropriate. Qualifications: Ph.D. in Disability Studies, Sociology, Public Health, Psychology, Special Education, Human-Computer Interaction, or a related field. Demonstrated experience conducting research involving disability-related topics. Strong writing and communication skills. Experience with participatory, inclusive, or community-based research approaches is highly desirable. A commitment to disability justice and inclusive research practices. Preferred Skills: Experience working directly with disabled communities. Familiarity with universal design, accessible technology, or policy analysis. Publications or research projects that center lived experiences of disability.

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1.0 - 4.0 years

3 - 4 Lacs

Noida

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: 4000 TA 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Posted 5 days ago

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