Quality Assurance, Monitoring & Testing Analyst 2

Role Overview: The Central Control Capabilities function at Citi is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. The function comprises four groups: Control Assessment, Call Listening, Central Testing, and Strategy, Governance & Automation. This role is part of the Central Testing team, primarily based out of Citi Service Centers in India. The identified candidate will be part of the M&T Execution team. Key Responsibilities: - Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management - Assist in performing Quality check on monitoring reviews as per ARCM (Activity, Risk, Control & Monitoring) - Document quality fails, learnings, or issues that arise and provide feedback to the Supervisor - Monitor control compliance as per regulatory requirements, particularly in Medium to High complex reviews with an Inherent Risk rating of 1 or 2 - Provide inputs during Control & Monitoring Design Assessment (CMDA) to draft and define procedures - Assess timeliness, accuracy, and completeness of the Manager Control Assessment (MCA) through controls - Coordinate adherence to the MCA Standard through controls post-process execution - Collaborate with onshore and offshore teams, understanding process changes, participating in trainings, meetings, etc., and escalate control failures - Complete quality checks timely to complement results submission timeline in the Risk & Control system - Assist in creating and maintaining reports for control tracking and analysis - Identify risks across the business and organize cross-functional solutions - Challenge existing controls and identify opportunities for enhancement - Perform additional duties as assigned Qualifications: - 5+ to 7 years of relevant work experience in Risk & Control domain, including internal control, quality check, and monitoring - Past experience in control/monitoring design preferred but not essential - Demonstrated analytical skills with follow-up and problem-solving capability - Excellent written and verbal communication skills - Ability to perform under pressure and manage multiple tasks and priorities independently - Proficient in MS Office Word, Excel, and PowerPoint applications Education: - Bachelors/University degree Additional Company Details: If you are a person with a disability and need a reasonable accommodation to use Citi's search tools or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,