148 Policy Jobs - Page 2

The KYC Operations Analyst 2 position at Citi is an intermediate-level role focused on Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in collaboration with the Compliance and Control team. The primary goal of this position is to establish and manage an internal KYC (Know Your Client) program within the organization. As a KYC Operations Analyst 2, your responsibilities will include conducting client profile reviews for customer accounts, ensuring all information and documentation comply with local regulations and Citi standards, updating KYC forms and client profiles as per policy requirements, and following up with clients to obtain necessary information before due dates. You will also be responsible for performing various KYC tasks such as monitoring and tracking KYC records, assisting in the development and execution of action plans for expiring records, and ensuring records are up to date to mitigate risks. In this role, it is crucial to assess risk appropriately when making business decisions, with a focus on protecting Citigroup's reputation and safeguarding its clients and assets. This involves ensuring compliance with relevant laws, rules, and regulations, adhering to policies, exercising sound ethical judgment in personal behavior and business practices, and effectively managing and reporting control issues with transparency. To qualify for this position, candidates should have 4-5 years of relevant experience, preferably in banking operations with a focus on client account opening and pre-requirements processes. A Bachelor's degree or equivalent experience is required for this role. Key Skills for this position include Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, and Risk Remediation. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review the Accessibility at Citi guidelines. For more information on Citi's EEO Policy Statement and the Know Your Rights poster, please visit the respective resources.,

Job Title: Postdoctoral Researcher Disability Studies Job Description: We are seeking a highly motivated Postdoctoral Researcher to join our interdisciplinary team focused on advancing research in the field of disability studies. The successful candidate will contribute to projects examining the social, cultural, economic, or technological dimensions of disability, with an emphasis on promoting inclusion, accessibility, and equity for people with disabilities. This position is ideal for individuals with a strong research background in disability studies, public health, social sciences, rehabilitation, inclusive education, assistive technologies, or related fields. The postdoc will have the opportunity to work collaboratively on ongoing projects, propose new lines of inquiry, publish in high-impact journals, and engage with policy, advocacy, or community stakeholders. Key Responsibilities: Conduct original research related to disability rights, policy, education, technology, or health. Analyze qualitative and/or quantitative data and contribute to scholarly publications. Collaborate with multidisciplinary teams and engage with community partners. Assist with grant writing and the development of new research proposals. Present findings at conferences, workshops, and public forums. Mentor graduate or undergraduate research assistants as appropriate. Qualifications: Ph.D. in Disability Studies, Sociology, Public Health, Psychology, Special Education, Human-Computer Interaction, or a related field. Demonstrated experience conducting research involving disability-related topics. Strong writing and communication skills. Experience with participatory, inclusive, or community-based research approaches is highly desirable. A commitment to disability justice and inclusive research practices. Preferred Skills: Experience working directly with disabled communities. Familiarity with universal design, accessible technology, or policy analysis. Publications or research projects that center lived experiences of disability.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: 4000 TA 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformanc Jaipur and Mohali. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

The Model/Anlys/Valid Analyst II role is a developing professional position where you will apply your specialty area knowledge to monitor, assess, analyze, and evaluate processes and data. Your responsibilities will include identifying policy gaps, formulating policies, interpreting data, making recommendations, researching factual information, identifying inconsistencies in data, defining business issues, and formulating recommendations on policies, procedures, or practices. You will integrate established disciplinary knowledge within your specialty area with a basic understanding of related industry practices and develop a good understanding of how your team interacts with others to achieve the area's objectives. In this role, you will have a limited but direct impact on the business through the quality of the tasks/services you provide, with your impact restricted to your own team. Your key responsibilities will involve developing, enhancing, and validating methods of measuring and analyzing risk across all risk types, leading projects related to model development, programming, integration, testing, and validation, providing analytical support on analysis and benchmarking, preparing regular and ad-hoc reports, participating in projects to improve risk analytics, modeling, and validation systems, and working on the constant enhancement of reporting systems and optimization of Credit MIS Reports. Your role will also require you to appropriately assess risk in business decisions, ensuring compliance with applicable laws, rules, and regulations, safeguarding Citigroup, its clients, and assets, and escalating, managing, and reporting control issues with transparency. You should have demonstrated programming skills (SAS, SQL, R, etc.) and knowledge of tools like VBA would be preferable. In terms of qualifications, you should have a basic knowledge of secured/unsecured banking products and US banking, good communication skills to convey technical information to both technical and non-technical audiences, proven analytical skills to identify root causes and trends, proficiency in Microsoft Office tools, and preferably 2+ years of experience in model implementation/validation/development. You should hold a Bachelors/University degree or equivalent experience. The most relevant skills for this role include analytical thinking, business acumen, constructive debate, data analysis, escalation management, policy and procedure knowledge, risk controls and monitors, risk identification and assessment, and statistics. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review the Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster for more information.,

The Credit Portfolio Senior Analyst position is an intermediate-level role that involves managing and validating post-implementation processes and monitoring credit risk platforms. You will be responsible for ensuring that all credit risk technology solutions are effective, compliant with regulatory requirements, and aligned with business objectives. Your duties will include validating model and platform performance, identifying areas for optimization, and ensuring the stability, reliability, and scalability of systems in production. To succeed in this role, you will need a deep understanding of credit risk systems, customer impact, and technology operations. Your responsibilities will include post-implementation validation, production monitoring, issue resolution, customer impact management, regulatory compliance monitoring, risk management, team leadership, and technology optimization. You will collaborate with various teams, including risk management, IT, and operations, to assess vulnerabilities, gaps, and deficiencies in system performance and address them promptly. Additionally, you will establish and manage a framework for ongoing production monitoring, implement real-time and batch monitoring processes, and ensure timely issue resolution to minimize negative impacts on the customer experience. Furthermore, you will be responsible for ensuring compliance with regulatory requirements, enhancing governance and control frameworks, and mentoring team members to excel in operational risk management. Your role will also involve working with technology teams to design and implement advanced monitoring tools and optimize platforms to enhance system reliability and reduce risk. To qualify for this position, you should have a Bachelor's degree in Information Technology, Business, Risk Management, or a related field, along with 5-8 years of experience in risk management, technology operations, or production monitoring. Advanced degrees and certifications in technology operations, risk management, or project management are preferred. You should have a proven track record of leading post-implementation validation and production monitoring efforts for complex customer-facing systems in the financial services industry. In summary, the Credit Portfolio Senior Analyst role requires a strategic thinker with strong problem-solving skills, excellent stakeholder management and communication abilities, and a focus on regulatory compliance and operational risk management in the context of credit risk platforms. If you possess the necessary qualifications and experience, we encourage you to apply for this challenging and rewarding opportunity at our organization.,

Individuals in Quality Assurance, Monitoring & Testing are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes conducting quality testing for business function quality control and transformation lead quality control post completion of an activity/process. The role involves developing and executing Monitoring and Testing for controls, such as control design assessment, operational effectiveness design for monitoring & testing tools, and execution of monitoring/testing tools to assess key controls" effectiveness in addressing defined risks. Responsibilities: - Support the assessment of activities and processes as per required Policies, Standards, and Procedures to enhance risk management quality. - Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance. - Review stakeholder/client feedback and address any quality assurance complaints or issues promptly and efficiently. - Assist in quality testing for business function quality control and transformation lead quality control post completion of an activity/process. - Develop and execute Monitoring and Testing for controls, including control design assessment, operational effectiveness design for monitoring & testing tools, and execution of monitoring/testing tools. - Report on quality control outcomes and control effectiveness to top management and relevant stakeholders. - Stay updated with the latest quality assurance testing tools and strategies. - Understand the Citi Risk & control framework and Risk Management fundamentals. - Assist teams in the end-to-end monitoring of controls as defined in the Risk Management policy. - Participate in Control & Monitoring Design Assessment (CMDA) meetings and help draft procedures. - Identify monitoring breaks and recommend enhancements. - Ensure risk and control responsibilities are embedded within Central Testing Utility. - Assess risks when making business decisions, with a focus on safeguarding Citigroup, its clients, and assets by complying with laws, rules, regulations, and policies. Qualifications: - 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. - Ability to identify, measure, and manage key risks and controls. - Strong knowledge in developing and executing controls. - Experience in implementing sustainable solutions and process improvements. - Understanding of compliance laws, rules, regulations, and best practices. - Familiarity with Citis Policies, Standards, and Procedures. - Analytical skills to evaluate complex risk and control activities. - Strong verbal and written communication skills for engaging with senior management. - Problem-solving and decision-making abilities. - Proficiency in Microsoft Office suite, especially Excel, PowerPoint, and Word. Education: - Bachelor's/University degree; Master's degree preferred. Skills: Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.,

Job Title: Lead Generalist/ HR Manager Require candidates only from Chennai. Job Title: Lead -HR Generalist Location: Ambattur, Chennai Employment Type: Full-Time About the Role: We are seeking a dynamic and experienced Lead - HR Generalist/ HR Manager to join our team. This role demands a proactive and people-centric professional with a solid foundation in HR operations, excellent communication skills, and strong proficiency in Zoho People. The ideal candidate will have hands-on experience in HR policy creation, audits, POSH compliance, employee engagement, and reporting. Key Responsibilities: HR Systems & Zoho People: Own and manage Zoho People as the primary HRMS tool. Ensure data accuracy, manage workflows, onboarding, offboarding, attendance, and leave modules. Generate reports and insights for leadership on a regular basis. HR Policy Management: Draft, review, and update company HR policies in alignment with legal compliance and industry standards. Conduct periodic HR audits to ensure policy adherence and documentation accuracy. POSH Compliance & Grievance Handling: Ensure implementation and compliance with the POSH policy. Act as the first point of contact for employee grievances related to POSH; coordinate with the ICC as needed. Employee Engagement: Organize and lead monthly employee gatherings, internal communications, and announcement sessions. Build a strong culture through consistent and engaging employee touchpoints. Reporting & Analytics: Create and maintain HR dashboards and reports using MS Excel and Zoho People. Monitor key HR metrics such as attrition, attendance trends, and engagement scores. Employee Engagement: Good exposure in Performance management system Create quarterly newsletters Requirements Required Skills & Experience: Mandatory experience with Zoho People (at least 2+ years). Excellent verbal and written communication skills. Strong understanding of HR policies, labor laws, and audit processes. Knowledge of POSH regulations with hands-on grievance handling experience. Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards). Strong interpersonal skills, detail-oriented, and a team player. Preferred Qualifications: Bachelor's/Master's degree in Human Resources, Business Administration, or related field. Certification in labor laws, POSH, or HR analytics is a plus. Benefits What We Offer: A collaborative and inclusive culture. Opportunities to lead HR initiatives and make a tangible impact. Flexible working culture and access to growth opportunities.

We are hiring Branch sales officer with one of the leading banks in PAN India Deal with the walk-in customers in branch Will have to work on the leads given from branch Set up a meeting with potential customers and close the deal Mostly branch-work Required Candidate profile Graduation or Above Age 21 to 38 Years Minimum 6 Months experience in any sales Fresher's Can't Apply Good Communication ship Vacancy in All South location Perks and benefits - Incentive - Life Insurance Cover - Paid Leave

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. Your main objective in this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. Your responsibilities will include conducting client profile reviews for customer accounts, reviewing all information and documentation to ensure compliance with local regulations and Citi standards, updating KYC forms and client profiles based on policy requirements, and following up with clients to ensure timely submission of required information. You will also be responsible for performing various KYC tasks such as monitoring and tracking KYC records, assisting with action planning for expiring records, and ensuring records are up to date and compliant. It is crucial that you appropriately assess risk when making business decisions, with a focus on protecting the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes ensuring compliance with applicable laws, rules, and regulations, adhering to policies, exercising sound ethical judgment, and promptly addressing and reporting any control issues with transparency. To qualify for this role, you should have 4-5 years of relevant experience, preferably in banking operations with a focus on client account opening and pre-requirements processes. A Bachelor's degree or equivalent experience is required for this position. Key skills that will be essential for success in this role include business acumen, credible challenge, knowledge of laws and regulations, management reporting, policy and procedure adherence, program management, referral and escalation capabilities, risk controls and monitoring, risk identification and assessment, and risk remediation. If you require a reasonable accommodation due to disability to access our search tools or apply for a career opportunity, please refer to the Accessibility at Citi policy. Additionally, you can review Citis EEO Policy Statement and the Know Your Rights poster for further information.,

As an individual in Quality Assurance, Monitoring & Testing, you will be responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes conducting quality testing for business function quality control and transformation lead quality control post the completion of an activity/process. Your role will involve developing and executing Monitoring and Testing for controls, such as control design assessment, operational effectiveness design, monitoring & testing tools, and execution of monitoring/testing tools to assess the effectiveness of key controls addressing defined risks. Your responsibilities will include ensuring the quality, completeness, and accuracy of the implementation of the Control Framework, which encompasses Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy, and Control Inventory. You will lead the assessment of activities and processes as per required Policies, Standards, and Procedures to enhance risk management quality. Routine testing of internal activities and processes will also be part of your duties to ensure adherence to established quality standards and identify areas of risk or non-compliance. Additionally, you will review stakeholder/client feedback, respond to quality assurance complaints or issues efficiently, and support quality testing conducted for business function quality control post activity/process completion. Reporting on quality control outcomes, control effectiveness to top management, and relevant stakeholders will also be crucial. Your role will involve integrating stakeholder/client feedback and responding to quality assurance complaints in a timely manner. Ensuring compliance with applicable laws, rules, regulations, and maintaining high ethical standards will be essential. To qualify for this position, you should have 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Moreover, you should possess 8+ years of experience in Data Management within the financial services industry. Strong analytical skills, the ability to identify, measure, and manage key risks and controls, and a track record of leading Control related projects are essential. Proficiency in developing and implementing strategies, knowledge of Citigroup's businesses and functions, and expertise in compliance laws, rules, regulations are required. A Bachelor's/University degree is necessary for this role, while a Master's degree is preferred. Strong leadership, decision-making, problem-solving, and communication skills are crucial. You should also have a high level of accountability, excellent analytical abilities, and the capability to deliver compelling presentations to influence executive audiences effectively. In summary, as a Quality Assurance, Monitoring & Testing professional, you will play a pivotal role in assessing and ensuring the quality, completeness, and accuracy of the Control Framework, conducting routine testing, and enhancing risk management quality according to Policies, Standards, and Procedures. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review the Accessibility at Citi. You can also view Citigroup's EEO Policy Statement and the Know Your Rights poster for more information.,

You will be responsible for quick turnaround on NTB and new deal proposals in the Retail Banking area. Ensure that the BCA Quality is maintained by keeping overdue BCAs within a 5% threshold. Minimize the number of Credit reverts to no more than 1 referback per BCA and focus on Portfolio Control. Downgrade to GSAM < 90 days in EAR should be Nil. Maintain an overall satisfactory audit grade and demonstrate 100% commitment to the code of conduct. Timely completion of mandatory e-learnings is essential. Display exemplary conduct and adhere to the Groups Values and Code of Conduct. Take personal responsibility for upholding the highest standards of ethics, including regulatory and business conduct. Ensure compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct. Lead to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters effectively and collaboratively. Serve as a Director of the Board and act in accordance with the authorities delegated by the Board of Directors. Work closely with RM and Credit as key stakeholders for effective communication and collaboration. The ideal candidate should possess skills in Credit Analysis, Ratio Analysis, Deal Structuring, Risk Identification and Mitigation, Customer Delight, Policy, and Compliance. Standard Chartered is an international bank that values making a positive difference for clients, communities, and employees. They encourage challenging the status quo and finding new opportunities for growth. If you are looking for a purpose-driven career and want to contribute to a bank that makes a difference, Standard Chartered would like to hear from you. Standard Chartered offers core bank funding for retirement savings, medical and life insurance, with additional flexible and voluntary benefits in some locations. Employees are entitled to annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months), and volunteering leave (3 days). There are flexible working options based on home and office locations, along with proactive wellbeing support, continuous learning opportunities, and an inclusive and values-driven work environment.,

The Credit Risk Officer role involves providing full leadership and supervision, overseeing the QC audit process, partnering with business teams, and applying deep disciplinary knowledge to offer value-added perspectives. You will be responsible for developing processes, procedures, and plans within the overall function, ensuring quality, timeliness, and accuracy in audits. Strong communication skills and diplomacy are essential, along with the ability to collaborate effectively with multiple business functions to monitor quality and keep results within the risk appetite. Your responsibilities will include overseeing the audit function, managing Risk and Controls, integrating credit underwriting expertise with industry standards, providing feedback on complex audit reviews, hosting meetings with senior management, analyzing data, conducting root cause analysis, generating reports, interacting with regulators and internal audit, and ensuring compliance with applicable laws and regulations. The ideal candidate for this position should have a minimum of 10 years of consumer Mortgage underwriting experience, extensive knowledge of the mortgage industry including credit worthiness, regulatory requirements, and FHA/VA guidelines. Proficiency in creating Power Point Presentations, Excel Spreadsheets, and Word Documents is required, along with strong ethics, excellent communication skills, and the ability to work effectively across all levels in Risk Management and other business teams. You must possess excellent presentation skills, the ability to work with key decision-makers, adapt to different audiences, handle multiple projects in a changing environment, and demonstrate strong organizational skills with attention to detail. A Bachelor's/University degree or equivalent professional experience is necessary. As a Credit Risk Officer, you will be part of the Risk Management job family group, specifically in the Credit Decisions job family, working full-time. The most relevant skills for this role include Analytical Thinking, Constructive Debate, Escalation Management, Financial Analysis, Policy and Procedure, Product Knowledge, Risk Controls and Monitors, and Risk Identification and Assessment. Other relevant skills include Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Referral and Escalation, and Risk Remediation. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review Accessibility at Citi. You can also refer to Citis EEO Policy Statement and the Know Your Rights poster for more information.,

The Model/Anlys/Valid Intmd Analyst is a developing professional role that deals with most problems independently and has some latitude to solve complex problems. You will integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices. It is important to have a good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family. Your role will involve applying analytical thinking and knowledge of data analysis tools and methodologies. Attention to detail is required when making judgments and recommendations based on the analysis of factual information. You will typically deal with variable issues with potentially broader business impact and apply professional judgment when interpreting data and results. Breaking down information in a systematic and communicable manner is essential. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information effectively. Your responsibilities will include developing, enhancing, and validating the methods of measuring and analyzing risk for all risk types including market, credit, and operational risks. You may also develop, validate, and strategize uses of scoring models and related policies. Supporting the design, development, delivery, and maintenance of best-in-class Risk programs, policies, and practices for Risk Management is a key aspect of the role. You will review institutional or retail analytics and Models to ensure compliance with various regulatory and legal requirements, identify potential risks, and escalate for further review. Additionally, you will handle preliminary investigations, assist with reconciliation procedures, and prepare routine correspondence. Creating and maintaining reports for control, tracking, and analysis purposes, as well as ensuring appropriate and secure retention of documents will be part of your duties. Working with more senior staff in investigating and responding to customer and operational complaints is essential, along with interacting and collaborating with other areas within Risk Management when necessary. Appropriately assessing risk when making business decisions is crucial, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This involves driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Qualifications: - 5+ years of experience - Proficient in Microsoft Office with an emphasis on MS Excel - Consistently demonstrates clear and concise written and verbal communication skills - Self-motivated and detail-oriented - Demonstrated project management and organizational skills with the capability to handle multiple projects simultaneously Education: - Bachelors/University degree or equivalent experience If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

As a Human Resources Specialist, you will be responsible for various key functions within the HR department to ensure the smooth operation and efficiency of the organization. Your primary duties will include: Recruitment and Selection: Your role will involve identifying, attracting, and hiring qualified candidates using diverse recruitment channels. You will be managing the recruitment process from start to finish, including onboarding new employees effectively. Employee Relations: You will be the point of contact for addressing employee concerns, resolving conflicts, and promoting a positive work environment where all employees feel valued and supported. Performance Management: Your responsibilities will include developing and implementing performance appraisal systems, providing constructive feedback to employees, and supporting their professional development within the organization. Training and Development: You will play a crucial role in identifying training needs, designing and delivering training programs, and fostering a culture of continuous learning and growth among employees. Compliance: Ensuring strict adherence to labor laws and regulations will be a key part of your role, along with maintaining accurate and confidential employee records at all times. HR Strategy and Planning: You will contribute to the development of HR strategies, workforce planning, and talent management initiatives that align with the overall goals and objectives of the organization. Policy and Procedure Development: Your responsibilities will also include creating and implementing HR policies and procedures that are in line with organizational goals and legal requirements to ensure a fair and consistent work environment for all employees. Employee Engagement: You will be responsible for organizing various activities and initiatives aimed at enhancing employee morale, motivation, and overall engagement within the organization. Data Management: Ensuring accurate maintenance of employee records and upholding data confidentiality will be a critical aspect of your role to support informed decision-making and compliance. Overall, we are seeking experienced candidates who can effectively handle the diverse responsibilities within the HR function and contribute to the overall success of our organization.,

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. Responsibilities: Responsible for various aspects of risk and control, include but are not limited to Information Security, Continuation of Business and Records Management. Conduct analysis of risk and associated controls to identify root cause and collaborate with peers and management to report findings with solutions to mitigate risk/control issues. Provide support to business managers and product staff. Partner with peers and management on various activities, including developing and executing business plans within the area of responsibility, developing compliance guidelines, and completing monthly, quarterly, and other periodic risk & control reporting to be used for various forums. Interface with internal and external teams to provide guidance and subject matter expertise, as needed. Interface with Internal Audit (IA) and external audit to provide input on situations that create risk and legal liabilities for Citi. Oversee situations that create risk and legal liabilities for Citi. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgment and autonomy. Acts as SME to senior stakeholders and/or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of relevant experience. Proven ability to make effective and timely decisions. Consistently able to anticipate and respond to customer/business needs. Demonstrated ability to build and cultivate partnerships across business regions. Education: Bachelor's degree/University degree or equivalent experience. KYC Client Executive responsible for managing KYC for Citi's largest clients as a client interface. Ensure maximum levels of client satisfaction with Citi's KYC process. Improve the KYC practices for clients to ensure the client experience with KYC touchpoints is very satisfactory. Manage all aspects of roadblocks within the KYC workflow to ensure smooth KYC completion. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster. **Job Family Group:** Operations - Services **Job Family:** Business KYC **Time Type:** Full time **Most Relevant Skills:** Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. **Other Relevant Skills:** For complementary skills, please see above and/or contact the recruiter.,

Lead & motivate team to identify potential clients Implement strategies for upselling & revenue growth Maintain client relationships to generate business & referrals Analyze market to understand customer needs Monitor sales activities & performance Required Candidate profile Any Graduate Min. 1 year of Sales experience Good communication skills Strong Network Leadership skills & Convincing Power Age up to 40 years Share CV at Jyoti@theinfinityspace.com Sr HR Jyoti Perks and benefits On Roll Job - PF Medical Benefits Family Insurance

Lead & motivate team to identify potential clients Implement strategies for upselling & revenue growth Maintain client relationships to generate business & referrals Analyze market to understand customer needs Monitor sales activities & performance Required Candidate profile Any Graduate Min. 1 year of Sales experience Good communication skills Strong Network Leadership skills & Convincing Power Age up to 40 years Share CV at Jyoti@theinfinityspace.com Sr HR Jyoti Perks and benefits On Roll Job - PF Medical Benefits Family Insurance

Lead & motivate team to identify potential clients Implement strategies for upselling & revenue growth Maintain client relationships to generate business & referrals Analyze market to understand customer needs Monitor sales activities & performance Required Candidate profile Any Graduate Min. 1 year of Sales experience Good communication skills Strong Network Leadership skills & Convincing Power Age up to 40 years Share CV at Jyoti@theinfinityspace.com Sr HR Jyoti Perks and benefits On Roll Job - PF Medical Benefits Family Insurance

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: 4000 TA 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

The KYC Modernization program is a comprehensive initiative aimed at improving the current KYC operating model, simplifying KYC policy, replacing the existing KYC platform with a best-in-class vendor solution, and enhancing operational process efficiency through automation. As a global role, you will collaborate with stakeholders across Strategy, Operations, Technology, AML, and Risk & Controls in all Citis clusters to execute a portfolio of projects under a strategic program. Your primary responsibility will be to lead the development and management of a dedicated Citi-wide program focused on KYC. Your responsibilities will include defining scope, planning, designing, testing, training, ensuring operational readiness, and facilitating the transition to leverage the benefits of new technology. You will manage or participate in complex workstreams and projects, drawing on your operational management experience to understand policy requirements and translate them into operational processes. Additionally, you will work towards enhancing access risk, strengthening control environments, reducing manual touchpoints, coordinating initiatives with key stakeholders, conducting KYC-related analysis, and collaborating on client initiatives. This role requires the ability to operate with a limited level of direct supervision, optimize processes for maximum automation, and ensure operational readiness and user experience. Qualifications for this role include a background in Operations, Technical, and Project Experience, with a focus on organizational change initiatives, implementations, executions, and migrations. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster for more information. Skills required for this role include Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, and Risk Remediation. Additional relevant skills may be discussed with the recruiter or explored further above.,

The KYC Operations Analyst 1 role at Citi involves participating in Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities. As an entry-level position, you will work in coordination with the Compliance and Control team to assist in the development and management of an internal KYC (Know Your Client) program. Your responsibilities will include partnering with Relationship Management and Compliance teams to prepare, develop, conduct due diligence, and approve electronic Know Your Client (KYC) records and supporting appendices. You will be responsible for creating and maintaining KYC records by gathering information from various sources, such as the firm's website and regulatory websites. Additionally, you will update system information and report workflow progress to your supervisor. Validation of information within KYC records and Customer Identification Program (CIP) documents to ensure completeness and accuracy will be a crucial aspect of your role. You will also need to ensure that KYC records adhere to local regulatory requirements and Global Business Support Unit (BSU) Standards. Maintenance of the BSU tool will also be part of your responsibilities. In this role, it is essential to appropriately assess risks when making business decisions. You must give special consideration to the firm's reputation and safeguard Citigroup, its clients, and assets by ensuring compliance with applicable laws, rules, and regulations. Upholding policy, applying ethical judgment in personal behavior and business practices, and effectively managing and reporting control issues with transparency are key expectations. Qualifications for this position include previous relevant experience, while a Bachelor's degree or equivalent experience is required. As a member of the Operations - Services job family group and the Business KYC job family, you will work full-time with a focus on skills such as Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, and Risk Remediation. For further details on complementary skills, please refer to the information above or reach out to the recruiter. If you have a disability and require accommodations to utilize search tools or apply for a career opportunity, refer to the Accessibility at Citi information. Additionally, you can view Citi's EEO Policy Statement and the Know Your Rights poster for further guidance.,

The KYC Operations Intmd Analyst position at Citi is an intermediate-level role focused on Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in collaboration with the Compliance and Control team. The primary responsibility is to establish and manage an internal KYC (Know Your Client) program within Citi. As a KYC Operations Intmd Analyst, you will be accountable for various risk and control aspects, including Information Security, Continuation of Business, and Records Management. Your role involves conducting risk analysis and evaluating associated controls to identify root causes, working with peers and management to address findings, and offering support to business managers and product staff. You will collaborate with colleagues to develop and implement business plans, compliance guidelines, and periodic risk & control reporting. Additionally, you will liaise with internal and external teams to provide guidance and subject matter expertise, as well as contribute input to Internal Audit (IA) and external audit processes. In this role, you will operate with a certain level of independence and exercise judgement and autonomy. You will serve as a Subject Matter Expert (SME) for senior stakeholders and team members, assessing risks in business decisions and ensuring compliance with applicable laws, regulations, and policies to protect Citigroup's reputation and assets. Qualifications for this position include 2-5 years of relevant experience, a proven track record of effective decision-making, responsiveness to customer/business needs, and the ability to build partnerships across business regions. A Bachelor's degree or equivalent experience is required for this role. As a KYC Client Executive, you will be responsible for managing KYC processes for Citi's largest clients, ensuring high levels of client satisfaction, improving KYC practices, and overcoming workflow obstacles to facilitate smooth KYC completion. The most relevant skills for this role include Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, and Risk Remediation. Citi is committed to providing reasonable accommodations for individuals with disabilities during the job search and application process. For more information on accessibility at Citi, please refer to the EEO Policy Statement and the Know Your Rights poster.,

As a Trust and Safety Operations Lead at Google, you will be responsible for overseeing the support operations to ensure compliance with key metrics. You will play a crucial role in leading training and support for review teams, driving process improvements for operational scale and quality. Additionally, you will collaborate with Content and Artificial Intelligence (AI) Policy leads on program implementation, managing risks, and developing roadmaps for adoption across teams. Your role will involve working cross-functionally to enhance the developer experience by gathering insights, leading projects to improve policy experiences, and enabling compliance. As a key member of the Trust and Safety team, you will take charge of analyzing support features, establishing tracking and reporting mechanisms to provide data-driven insights and recommendations to stakeholders. The Trust and Safety team at Google is dedicated to addressing the most significant challenges that impact the safety and integrity of Google products. By leveraging technical expertise, problem-solving skills, user insights, and effective communication, team members like you strive to protect users and partners from abuse across various Google platforms such as Search, Maps, Gmail, and Google Ads. As a Trust and Safety Operations Lead, you are expected to think strategically, collaborate globally, and work closely with Google engineers and product managers to identify and combat abuse and fraud cases efficiently. Your commitment to upholding trust in Google and ensuring the utmost levels of user safety is paramount, making your role essential in maintaining the integrity of the platform.,

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism. Citi's Risk Management organization oversees risk-taking activities and assesses risks and issues independently of the front line units. We establish and maintain the enterprise risk management framework that ensures the ability to consistently identify, measure, monitor, control, and report material aggregate risks. We are currently looking for a high caliber professional to join our team as Vice President, Sr. AI/ML Model Risk Validator (Internal Job Title: Model Validation 2nd LOD Lead Analyst - C13) based in Mumbai or Bangalore, India. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. The Risk Analytics, Modeling, and Validation role focuses on developing, enhancing, and validating methodologies for measuring and analyzing various types of risks, including market, credit, and operational risks. The AI Non-Model Risk Review Team within Model Risk Management (MRM) is seeking a Senior Validator to join its dynamic and innovative team. This team is responsible for managing model risk associated with AI Non-Model Objects across Citi's diverse lines of business, with a strong emphasis on Generative AI. This individual contributor role involves validating Generative AI models and developing MRM's Generative AI Use Cases. It offers a unique opportunity to shape the future of AI risk management within Citi while working at the intersection of cutting-edge technology and risk management. In this role, you're expected to manage a portfolio of Generative AI and Natural Language Processing (NLP) models, with a focus on operational efficiency and process automation. You will evaluate technical and functional aspects of Generative AI and NLP models, conduct in-depth reviews, and present findings to senior stakeholders. Additionally, you will conduct research on emerging techniques in Generative AI, NLP, and machine learning, and collaborate with cross-functional teams to develop and implement Generative AI solutions. To be a successful candidate, you should ideally have over-all industry experience of at least 6+ years, with 4+ years specific experience in AI/ML model development, validation, or implementation, especially in NLP. Advanced programming skills in Python, a deep understanding of model risk management frameworks, and strong communication skills are also required. A Masters or Ph.D. degree in a quantitative field is preferred. Working at Citi means joining a family of dedicated people from around the globe. It's more than just a job, it's a career where you can grow, give back to your community, and make a real impact. Take the next step in your career and apply for this role at Citi today.,