394 Policy Jobs - Page 2

As a Senior Associate / Lead Analyst in Risk Management Services at EY, your role involves executing globally defined processes in accordance with EY Global Independence policies to safeguard EY as an independent auditor. You will be responsible for assisting client-serving teams in maintaining EY's Independence for both existing and prospective audit/non-audit clients. This role offers you the opportunity to work in a dynamic, growth-focused environment and collaborate with global teams to strengthen the compliance framework and enable continuous improvement. **Key Responsibilities:** - Develop a good working knowledge of firm-level Independence concepts and execute procedures as per EYG Independence policies. - Research, analyze, and update various EY tools and databases to help client-serving/audit teams mitigate independence-related risks. - Communicate with senior team members to resolve queries, gather information, and become a subject matter expert in Independence processes. - Demonstrate technical expertise in interpreting client company structures, entity attributes, and relationships as per EYG Independence policy. - Collaborate with client-serving/audit teams, other Independence competencies, and relevant GDS functions to coordinate efforts effectively. **Skills and Attributes for Success:** - Possess strong communication, interpersonal, and analytical skills. - Prioritize tasks effectively and manage time to meet client expectations. - Uphold ethics, integrity, and values while fostering a diverse and inclusive team environment. - Be adaptable, agile, and innovative in facilitating change management. - Proficiency in using MS Office suites like Microsoft 365, Excel, and PowerPoint. **Qualifications Required:** - Masters/post-graduate degree (preferably in Finance) from a reputed institute. - 3-5 years of experience in research and analysis in a professional services firm. - Exposure to client interaction is preferred. - Strong analytical, interpersonal, and communication skills in English. - Basic understanding of company structures, ownership structures, auditor Independence, and risk management concepts. **Additional Company Details:** - EY Global Delivery Services (GDS) is a global delivery network operating across six locations. - EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. - EY aims to build a better working world by creating new value for clients, people, society, and the planet while building trust in capital markets. If you meet the above criteria and are looking for a fulfilling career opportunity in a dynamic and diverse environment, please contact us as soon as possible.,

Role Overview: You will be part of the Loss / Loan Loss Reserve Forecasting and Stress Testing team, responsible for managing the net credit loss and loan loss reserve forecast on a $90BN + portfolio. Your primary focus will be on NA cards within the retail portfolios. Your work will involve calculating forecasts for credit losses and loan loss reserves under different macro-economic and business conditions. You are expected to demonstrate strong work ethic, teamwork, quantitative and problem-solving skills to deliver high-quality results. Key Responsibilities: - Independently and collaboratively execute quarterly loss / loan loss reserve forecasting and stress testing processes for retail portfolios, with a focus on NA cards - Engage in governance activities such as Manager Control Assessment, End User Computing, and Activity Risk Control Monitoring - Collaborate with cross-functional teams on loss / loan loss reserve forecasting and stress testing analytics - Assist in reviewing and challenging existing models to identify areas of improvement - Understand the calculation of reserves, components of P&L, and the impact of CECL on CCAR results - Work closely with Risk Modeling, Portfolio & New Account Forecasting, Data Reporting teams for financial planning & CCAR/DFAST results - Conduct risk policy analytics to evaluate the impact of credit/business/regulatory policies on loss performance - Perform econometric analysis to estimate the impact of changing macroeconomic trends on Portfolio Performance Losses - Standardize business and submission documentation and drive process efficiency through automation - Ensure information controls meet business objectives effectively Qualifications: - 3+ years of work experience in financial services, business analytics, or management consulting - Postgraduate degree in Statistics, Mathematics, Economics, Econometrics, Management, Operations Research, or Engineering - Understanding of risk management and knowledge of credit card industry. Experience in CCAR / DFAST/Stress Testing is preferred - Hands-on experience with econometric and empirical forecasting models. Familiarity with data science / machine learning is a plus - Proficiency in analytical packages like SAS, Datacube/Essbase, MS Office - Vision to provide innovative solutions and ability to develop partnerships across business areas - Strong written and oral communication skills Additional Company Details: About Citi: Citi is a global banking and financial services corporation. Note: The additional company details section has been omitted as it did not contain specific information except the company name.,

As a Liquidity Requirements and Testing Sr. Analyst at our company, your role is crucial in ensuring compliance with liquidity metrics such as FR2052a, LCR, NSFR, and other liquidity submissions. Your responsibilities will include: - Demonstrating knowledge and executing testing procedures following strict standards, especially for complex products/reports assigned to you. - Actively participating in working groups, presenting items under testing, and clearly articulating expected impact and testing approach. - Identifying, communicating, and escalating risks to testing to maintain timeliness and quality. - Enforcing and documenting exception processes when triggered, and closely following documented Standard Operating Procedures throughout the testing lifecycle. - Advocating for and implementing process improvements or automation to enhance efficiency. - Serving as a Subject Matter Expert (SME) to senior stakeholders and/or other team members. In addition, the following qualifications are required: - 3+ years of related experience - Preference for experience in the Financial Services Industry and Project Management - Proficiency in Microsoft Office, particularly MS Excel - Working knowledge of related industry practices and standards - Ability to collaborate with multiple functions - Strong problem-solving skills - Clear and concise written and verbal communication skills Education requirement: - Bachelors Degree/University degree or equivalent experience By joining our team as a Liquidity Requirements and Testing Int. Analyst - Hybrid (Internal Job Title: Manager - C11) based in B6 NKP, Mumbai, you will have access to resources that cater to your unique needs and empower you to make informed decisions regarding your financial well-being for the future. If you believe this role aligns with your skills and experience, we encourage you to apply and be a part of our success story. (Note: No additional details about the company were provided in the job description),

As an Insurance Service Specialist II at JPMorganChase's Wholesale Lending Services group, your role is vital in ensuring the integrity of assets and collateral through maintaining appropriate insurance coverage. Your attention to detail will be crucial in reviewing servicing activities and portfolio guidelines for quality and timeliness. Working collaboratively with vendors and servicing teams, you will need to adapt to changes in policies, procedures, and systems. Your skills in conflict management, critical thinking, and stakeholder management will be essential in facilitating discussions and creating beneficial solutions. Building trust and credibility with peers, managers, and stakeholders through emotional intelligence and listening skills will be key in supporting the end-to-end loan product lifecycle and contributing to the firm's success. **Key Responsibilities:** - Review and verify insurance coverage for assets and collateral, ensuring adherence to established guidelines and procedures. - Collaborate with vendors and servicing teams to implement changes in policies, procedures, and systems, maintaining open communication and fostering win-win solutions. - Identify trends and root causes of errors in servicing activities, escalating non-routine issues to senior team members for resolution. - Assist in the production of daily reports, contributing to the forecasting of workload and adherence to service level agreements. - Participate in the implementation of process improvements, contributing to the enhancement of insurance servicing operations. **Qualifications Required:** - Baseline knowledge of insurance servicing operations, including reviewing assets and collateral for appropriate coverage. - Familiarity with lending services, particularly in relation to the loan lifecycle and the associated regulatory environment. - Demonstrated ability to identify trends and root causes of errors, using critical thinking skills to evaluate various aspects of a situation and generate consistent conclusions. - Experience in stakeholder management, with the ability to establish productive working relationships with cross-functional teams and clients. - Proficiency in time management and organization, with the ability to efficiently manage and monitor multiple tasks and activities. This role also values candidates with a basic understanding of insurance processes and a willingness to learn and develop strategic insights. A creative thinker with a proactive approach to process improvement and a strong motivation to enhance efficiency would be preferred.,

Role Overview: Individuals in Quality Assurance, Monitoring & Testing are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes performing quality testing for business function quality control and transformation lead quality control post completion of an activity/process. You will be involved in the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Key Responsibilities: - Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management - Assist in performing the QA, monitoring and testing reviews - Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy - Participate in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures - Identify any monitoring breaks and suggest enhancements - Assist in creating and maintaining reports for control tracking and analysis - Identify risks across the business and organize cross-functional solutions - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets - Drive compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices - Escalate, manage, and report control issues with transparency - Effectively supervise the activity of teams and create accountability with those who fail to maintain these standards Qualifications: - Minimum of 0-2 years of relevant experience - Self-motivated and detail-oriented - Good understanding of how the team interacts with others in accomplishing the objectives of the area - Good knowledge in the development and execution for controls - Experience in control-related functions in the financial industry - Understanding of compliance laws, rules, regulations, and best practices - Understanding of Citi's Policies, Standards, and Procedures - Good analytical skills to evaluate complex risk and control activities and processes - Good verbal and written communication skills - Ability to manage multiple tasks and priorities - Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word Additional Details: If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

As part of the Central Testing team at Citi, you will be joining a dynamic environment where you can shape your career and contribute to driving Monitoring & Testing (M&T) of key controls across the enterprise. Here are some key responsibilities and qualifications for the role: **Role Overview:** - You will have a good understanding of the Risk & control framework and the underlying concepts on Risk Management. - Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring). - Document quality fails, learnings, or issues and provide feedback to the Supervisor. - Monitor compliance of control as appropriate to regulatory requirements, mainly focusing on Medium to High complex reviews with an Inherent Risk rating of 1 or 2. - Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define procedures. - Collaborate with onshore and offshore teams, participate in trainings, meetings, and escalate any control failures. - Complete quality checks within a timely manner and assist in the creation and maintenance of reports for control tracking and analysis. - Identify risks across the business, organize cross-functional solutions, challenge existing controls, and identify opportunities for enhancement. - Perform additional duties as assigned. **Key Responsibilities:** - Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management. - Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring). - Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor. - Monitor the compliance of control as appropriate to the regulatory requirement. This could be mostly in the Medium to High complex reviews with an Inherent Risk rating of 1 or 2 (predominantly). - Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define the procedures. - Involved in the assessment of the timeliness, accuracy and completeness of the MCA (Manager Control Assessment) through controls. - Coordinate the adherence to the MCA Standard through controls after the execution of a process. - Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings, meetings & etc. Escalate any control failures. - Complete the quality check within a timely manner to complement the results submission timeline in the Risk & Control system. - Assisting in the creation and maintenance of reports for control tracking and analysis. - Identify risks across the business and organize cross-functional solutions. - Challenge the status quo of existing controls & identify opportunities for enhancement. - Additional duties as assigned. **Qualifications Required:** - Minimum 2-3 years of relevant work experience. - Excellent written and verbal communication skills. - Ability to perform under pressure, manage multiple tasks and priorities, and function independently. - Proficient in MS Office Word, Excel, and PowerPoint applications. - Education: Bachelors/University degree. At Citi, you will have the opportunity to grow your career, give back to your community, and make a real impact. Apply for this role at Citi today and take the next step in your career.,

Role Overview: You will be responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality, including quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. Your role will involve the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Key Responsibilities: - Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management - Support in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring) - Support in the end-to-end monitoring of the controls as defined in Risk Management policy - Participate in strategic initiatives for control performance enhancement - Participate in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures - Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed - Help to identify any monitoring breaks and suggest enhancements - Assist in the creation and maintenance of reports for control tracking and analysis - Help to identify risks across the business and organize cross-functional solutions - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets - Drive compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices - Escalate, manage, and report control issues with transparency - Effectively supervise the activity of teams and create accountability with those who fail to maintain these standards Qualifications: - Minimum of 2-5 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry - Ability to identify, measure, and manage key risks and controls - Good knowledge in the development and execution for controls - Experience in control related functions in the financial industry - Experience in implementing sustainable solutions and improving processes - Understanding of compliance laws, rules, regulations, and best practices - Understanding of Citi's Policies, Standards, and Procedures - Good analytical skills to evaluate complex risk and control activities and processes - Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level - Problem-solving and decision-making skills - Ability to manage multiple tasks and priorities - Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word Please note that the "Most Relevant Skills" for this role include Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, and Stakeholder Management.,

As an individual in Quality Assurance, Monitoring & Testing, you play a crucial role in assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. Your responsibilities involve developing and executing Monitoring and Testing for controls, such as control design assessment, operational effectiveness design, monitoring/testing tools design assessment, and execution of monitoring/testing tools to assess key controls" effectiveness designed to address defined risks. **Key Responsibilities:** - Provide leadership and direction to a large team of professionals and/or junior managers. - Drive optimization and efficiencies in projects. - Assist management in guiding decisions that align with business objectives. - Ensure quality, completeness, and accuracy of the implementation of the Control Framework, including various policies and the Control Inventory. - Lead the assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality. - Conduct routine testing of internal activities and processes to ensure adherence to quality standards and identify areas of risk or non-compliance. - Review stakeholder/client feedback and address any quality assurance complaints or issues promptly. - Support quality testing for business function quality control and transformation lead quality control post completion of an activity/process. - Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders. - Proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle. - Assess risk effectively, considering the firm's reputation and compliance with applicable laws, rules, and regulations. - Supervise teams and create accountability for maintaining standards. **Qualifications:** - 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. - Ability to identify, measure, and manage key risks and controls. - Track record leading Control related projects and programs. - Strong analytical skills to evaluate complex risk and control activities and processes. - Excellent communication skills to engage and inspire across stakeholder groups. - Bachelor's/University degree, Master's degree preferred. If you are a person with a disability and require accommodation to use search tools or apply for a career opportunity, please review Accessibility at Citi. For more information, view Citis EEO Policy Statement and the Know Your Rights poster.,

As a member of the Central Testing team at Citi, you will play a crucial role in driving Monitoring & Testing (M&T) activities for key controls across the enterprise. Your responsibilities will include: - Having a good understanding of the Risk & control framework and the underlying concepts on Risk Management - Assisting in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring) - Documenting quality fails, any learnings or issues that may arise and passing the feedback to the Supervisor - Monitoring the compliance of control as appropriate to the regulatory requirement, mostly in the Medium to High complex reviews with an Inherent Risk rating of 1 or 2 - Providing inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define procedures - Assessing the timeliness, accuracy, and completeness of the MCA (Manager Control Assessment) through controls - Coordinating the adherence to the MCA Standard through controls after the execution of a process - Collaborating with onshore and offshore teams to understand process changes, participate in trainings, meetings, etc., and escalating any control failures - Completing the quality check within a timely manner to complement the results submission timeline in the Risk & Control system - Assisting in the creation and maintenance of reports for control tracking and analysis - Identifying risks across the business and organizing cross-functional solutions - Challenging the status quo of existing controls and identifying opportunities for enhancement - Performing any additional duties as assigned To be successful in this role, you should ideally possess the following skills and exposure: - Minimum 2-3 years of relevant work experience - Excellent written and verbal communication skills - Ability to perform under pressure - Ability to manage multiple tasks and priorities - Ability to function independently - Proficiency in MS Office Word, Excel, and PowerPoint applications Education: - Bachelors/University degree At Citi, you will be provided with resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being for the future. Additionally, you will have access to various learning and development resources to enhance your skills and knowledge as your career progresses, along with programs that help you balance work and life effectively. Joining Citi means joining a global family of dedicated individuals where you can grow your career, contribute to your community, and make a real impact. Take the next step in your career and apply for this role at Citi today. Please note that this role falls under the Controls Governance & Oversight Job Family Group and the Quality Assurance, Monitoring & Testing Job Family.,

As a member of the Markets Price and Credit Risk & Controls (PCRC) Execution team, your role will involve supporting the Price Risk data quality issue management and governance, data analytics, and strategic data initiatives. Price Risk encompasses market risk management across First Line and Second Line functions, with a focus on enhancing risk management controls and processes across Markets businesses and CTI. Your responsibilities within Price Risk Execution will revolve around managing operational risk, valuation risk, and governance components to ensure the quality of Price Risk. Collaboration with various stakeholders including Global Markets Trading Businesses, In-Business Risk (IBR), Finance, and 2LoD will be crucial in setting standards, leading governance, and managing controls within Price Risk. Responsibilities: - Manage data quality (DQ) issue management process and support DQ governance through Price Risk data quality governance forums. - Engage in data quality issue triage, prioritize Business needs, and provide guidance to partners. - Implement internal Data Management controls to monitor data quality reports, key indicators, and metrics for continuous improvement. - Establish Data Quality reporting frameworks to resolve data quality exceptions. - Collaborate with business partners to make recommendations for process improvements. - Stay updated on relevant policies and ensure compliance within Markets. - Assess risk independently and act as a subject matter expert to senior stakeholders. Knowledge and Experience: - Experience in data governance or data quality Issue management leveraging glossary, lineage, and data quality tools. - Expertise in creating and executing governance frameworks to enhance data quality and meet regulatory commitments. - Strong project management skills in a front office environment. - Knowledge of data methodologies, frameworks, and regulatory initiatives. - Experience in coordinating with stakeholders to drive changes and understand process impact. Qualifications: - 10+ years of experience in Operational Risk Management, Audit, Compliance, or other control functions. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication skills and proficiency in tools such as Tableau, PowerPoint, Word, Outlook, and Teams. - Organizational influencing skills and ability to drive initiatives to completion effectively. - Demonstrated ability to develop and implement strategy and process improvement initiatives. Education: - Bachelor's/University degree or equivalent experience. - Master's degree is advantageous. Development Opportunities: - Build a global network of professionals, trading desks, technology teams, and 2nd line functions. - Long-term career growth opportunities across geographies and business lines. - Competitive compensation package and benefits. - Flexible work arrangements under a Hybrid model.,

In Quality Assurance, Monitoring & Testing, your role involves assessing outcomes from activities and processes against applicable requirements to enhance risk management quality. This includes performing quality testing for business function quality control and leading quality control post the completion of an activity/process. Your key responsibilities include: - Having a good understanding of the Citi Risk & control framework and supporting in performing monitoring reviews as per ARCM principles - Participating in end-to-end monitoring of controls defined in the Risk Management policy - Taking part in strategic initiatives for control performance enhancement - Involving in Control & Monitoring Design Assessment (CMDA) meetings and assisting in drafting procedures - Participating in leadership meetings to analyze documentation and processes for addressing risks and control points effectively - Identifying monitoring breaks, suggesting enhancements, and creating/maintaining reports for control tracking and analysis - Assisting in identifying risks across the business, organizing cross-functional solutions, and demonstrating sound ethical judgment in business decisions Qualifications required for this position are: - 2-5 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry - Ability to identify, measure, and manage key risks and controls - Experience in developing and executing controls, as well as implementing sustainable solutions and improving processes - Understanding of compliance laws, rules, regulations, and best practices, along with knowledge of Citi's Policies, Standards, and Procedures - Good analytical skills, excellent verbal and written communication skills, problem-solving abilities, and proficiency in Microsoft Office suite Your educational background should include a Bachelor's/University degree or equivalent experience. If you require a reasonable accommodation due to disability to use search tools or apply for a career opportunity at Citi, please review the Accessibility at Citi. Additionally, you can view Citis EEO Policy Statement and the Know Your Rights poster for more information.,

You will be responsible for contributing to the development of new techniques and improvement of processes and workflow for Issuer Services Business as it relates to the Data Governance Policy. You must have an in-depth understanding of how areas collectively integrate within the sub-function and coordinate and contribute to the objectives of the function and overall business. Your role will involve evaluating moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Good analytical skills will be necessary in order to filter, prioritize, and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. You will regularly assume informal/formal leadership roles within teams and be involved in coaching and training of new recruits. Your influence will have a significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel, and/or facilitating services to others in the area of specialization. Responsibilities: - Consult with end users to support defining, and/or integrating CEAM processes to align with the enterprise Data Governance roadmap and/or Data Risk and Control framework and taxonomy - Provide technical knowledge to ensure efficient design, development, and implementation of complex projects - Review and evaluate work of others - Lead system change process from requirements through implementation - Monitor and report governance metrics including Data Governance adoption and maturity - Monitor alignment of processes across business, functions, and lines of business to the Enterprise Data Governance Policy and standards to meet its specific requirements - Contribute to producing recommendations for enterprise-wide guiding policies, standards, and procedures - Map the Issuer Services key business processes (CEAM) against our data domains and associated critical data elements to onboard into the Data Lake Qualifications: - 5-8 years relevant experience in Data Governance, Data Management, or a related area - Strong project management skills - Ability to optimize work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement - Ability to anticipate and balance the needs of multiple stakeholders while monitoring tight deadlines or unexpected requirement changes - Effective communication skills - Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint) - Advanced experience in Business Processing mapping using Visio or equivalent tools Education: - Bachelors/University degree or equivalent experience required If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

The Records Management Group Manager is responsible for identifying and delivering strategic initiatives to ensure adherence to the enterprise Records Management Policy and Standards. Your main objective is to support Citis businesses and functions in complying effectively and efficiently with the requirements of the Records Management Program. You will maintain a holistic view of records and information management issues impacting business, functions, and regions and apply an in-depth understanding of the business impact of technical contributions. Strong commercial awareness and excellent communication skills are necessary for negotiating internally and externally often at a senior level. Your responsibilities include leading and directing a team of professionals, managing people, conducting performance evaluations, handling compensation, hiring, disciplinary actions/terminations, and budget approvals. You will act as a liaison for the Records Management Program to ensure the identification, development, and/or adoption of risk-based strategies for retaining or disposing of records and information in compliance with policies, laws, rules, and regulations across regions, businesses, and/or functions. You will also govern the adoption of Citi record-keeping policies by third parties used by functions and ensure all projects are adequately monitored for timely completion within allocated budgets. Furthermore, you will be responsible for developing and monitoring relevant metrics to demonstrate the effectiveness of the Records Management Program, developing tools, processes, and controls to enable efficient oversight of the program, and driving initiatives to support operational activities like regional strategies, divestitures, third parties with records, legal/tax holds, archiving, etc., in a timely and compliant manner. You will also lead the development of metrics in simple, repeatable processes. To qualify for this role, you should have at least 14 years of overall business management experience in a complex financial organization, with experience in Records, Data, and Information Governance highly preferred. A strong understanding of Record Keeping laws and regulations, industry best practices, and the ability to act independently, work quickly with attention to detail, juggle multiple priorities, and communicate effectively are essential. Excellent organizational skills, sound judgment, demonstrated leadership skills, and a Bachelor's/University degree (Master's degree preferred) are required. Additionally, you will contribute to the development of scope, strategy, and resource plans for the Global Records Management Office, maintain relationships with partners across regions, businesses, and functions, ensure that Functions" records and information subject to record-keeping requirements are documented with relevant lineage in line with the Data Operating Model framework, and lead global projects and initiatives. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster.,

Individuals in Quality Assurance, Monitoring & Testing are responsible for assessing outcomes from activities and processes against applicable requirements to enhance risk management quality. This includes performing quality testing for business function quality control and leading quality control post-completion of an activity/process. The role involves developing and executing Monitoring and Testing for controls, such as control design assessment, operational effectiveness design, monitoring/testing tool design assessment, and executing monitoring/testing tools to assess the effectiveness of key controls addressing defined risks. Responsibilities include: - Understanding the Citi Risk & control framework and fundamentals of Risk Management - Assisting in monitoring reviews as per ARCM principles (Activity, Risk, Control & Monitoring) - Supporting end-to-end monitoring of controls as defined in Risk Management policy - Participating in strategic initiatives for control performance enhancement - Involving in Control & Monitoring Design Assessment (CMDA) meetings and drafting procedures - Identifying monitoring breaks and suggesting enhancements - Creating and maintaining reports for control tracking and analysis - Identifying risks across the business and proposing cross-functional solutions - Assessing risk in business decisions with consideration for reputation and compliance with laws and regulations - Supervising team activities and ensuring accountability for maintaining standards Qualifications: - 5 to 7 years of relevant experience - Self-motivated and detail-oriented - Good understanding of team interactions and control development and execution - Experience in control-related functions in the financial industry - Proficiency in compliance laws, regulations, and best practices - Knowledge of Citi's Policies, Standards, and Procedures - Strong analytical skills for evaluating risk and control activities - Effective verbal and written communication skills - Ability to manage multiple tasks and priorities - Proficiency in Microsoft Office suite, especially Excel, PowerPoint, and Word Education: - Bachelor's/University degree or equivalent experience If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

Whether you are at the start of your career or seeking your next adventure, your journey begins here. At Citi, you will have the chance to enhance your skills and contribute to one of the most globally recognized banks. We are dedicated to supporting your professional growth from the onset through comprehensive on-the-job training, exposure to senior leaders, and various learning opportunities. Additionally, you will have the privilege to engage in volunteer activities that positively impact our communities. ICG Risk Analysis (IRAUs) plays a crucial role within the Institutional Credit Management (ICM) organization. The IRAUs team is committed to providing top-tier credit risk analysis, monitoring, and credit administration in collaboration with ICG Risk and Banking, Capital Markets and Advisory (BCMA) to ensure the safety and stability of wholesale lending across ICG. As an ICG Risk Analysis Credit Risk Associate, you will manage a portfolio of ICG Risk Relationships, oversee the Credit Risk Analysis for those relationships, and conduct continuous monitoring of the portfolio. This entails producing Annual Reviews, Quarterly Reviews, supporting Ad-Hoc Transactions, Portfolio & Industry Reviews, and Stress Testing. This position specifically focuses on the Commodities relationships portfolio and reports directly to the ICG Risk Analysis (IRAU) Commodities Credit Risk Team Lead. In this role, your responsibilities include: - Evaluating the credit and financial strength of Citi's most complex Large Corporate, Public Sector, and Financial Institutions Clients through fundamental credit analysis using quantitative and qualitative factors - Generating Credit Analysis Write-up Memos and Final Obligor Risk Ratings based on independent assessment and judgment to ensure appropriate extensions of credit within Risk appetite - Continuously monitoring the portfolio, tracking industry trends, assessing impacts on key relationships, and escalating potential credit issues to relevant stakeholders - Reviewing and recommending risk ratings across the sector - Collaborating with regional and industry stakeholders to implement credit assessment and monitoring standards - Supporting ICG Risk Analysis Voice of the Employee (VOE) initiatives - Occasional travel (less than 10%) - Demonstrating 6-9 years of credit experience in Banking, Credit Risk Management, or equivalent credit roles within the financial services industry - Possessing strong knowledge of Wholesale Credit Processes, organizational awareness, and familiarity with Citis systems - Exhibiting well-developed analytical skills, sound understanding of key financial components, and ability to identify emerging risks - Preparing presentations for senior management and ensuring adherence to the control environment Ideally, the successful candidate will have the following skills and exposure: - Assisting colleagues in identifying growth opportunities for individual and team performance - Coaching and mentoring analysts to enhance team capabilities - Serving as a culture carrier within the organization - Building relationships, influencing stakeholders, and exhibiting strong interpersonal skills - Managing time and priorities effectively, even under pressure - Communicating clearly and concisely to diverse audiences - Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) Qualifications: - BA/BSc or higher degree in Business (MBA) or related field This job description offers an overview of the primary responsibilities. Additional duties may be assigned as needed.,

The Underwriter is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their own job and the business. Recognized as a technical authority for an area within the business, this role requires basic commercial awareness. Developed communication and diplomacy skills are essential to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. The Underwriter has a significant impact on the area through complex deliverables, providing advice and counsel related to the technology or operations of the business. Their work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities: - Interface with and support bankers in underwriting requests for commercial credit extensions for new and existing clients, ensuring sound credit decisions and compliance with internal procedures/credit risk policy guidelines and standards. - Prepare a detailed written credit summary of commercial applicants by analyzing the business, interpreting the finance need, identifying strengths and prevailing risk factors, and rendering a final credit decision. - Conduct detailed financial analysis on companies, including trend and ratio analysis, and interpret the financial information. - Conduct industry and geographical research and other due diligence as needed. - Maintain a solid understanding of Citibank products and services within Small Business/Commercial Banking and the broader organization. - Ensure compliance with Citibank credit policies/practices and regulatory policies to receive satisfactory ratings from internal and external auditors. - Identify process improvements and efficiencies that reduce costs and improve customer service levels, working with the management team on prioritization and implementation of approved actions. - Provide backup support to Credit Underwriting Group Manager, lead projects and initiatives, and mentor lower-level Credit Officers as needed. - Perform any other duties required to support business unit and company goals. Qualifications: - 6-10 years of previous credit authority experience with prior experience working in a regulatory and compliance policy environment. - Proven analytical skills, including the ability to read and assess individual and company financial statements, cash flow, industry/competitive analysis, and projections. - Demonstrated knowledge of intermediate accounting theory and its practical application in the credit underwriting process. - Excellent organizational skills, prioritizing capabilities, attention to detail, and the ability to complete assignments within required deadlines in a fast-paced environment. - Effective interpersonal and written/verbal communication skills. - Thorough problem recognition and resolution skills. - Pro-active disposition with the ability to work autonomously and within a team. - Proficiency in various spreadsheet and word processing applications (Excel and Word), including the use of graphs and charts and financial analysis software. - Exercises wide discretion and has a significant impact on the area through complex deliverables. - Bachelors/University degree, Masters degree preferred. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.,

The KYC Operations Intmd Analyst role at Citi involves being responsible for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. The primary objective is to develop and manage an internal KYC (Know Your Client) program at Citi. In this role, you will be accountable for various risk and control aspects, including Information Security, Continuation of Business, and Records Management. Your responsibilities will entail conducting risk analysis and evaluating associated controls to identify root causes. Collaborating with peers and management to report findings and provide solutions to mitigate risks and control issues will be a key part of your role. You will also provide support to business managers and product staff, partner with peers and management on developing and executing business plans, compliance guidelines, and risk & control reporting. Additionally, you will interface with internal and external teams to offer guidance and subject matter expertise when necessary. As the KYC Operations Intmd Analyst, you will work closely with Internal Audit (IA) and external audit teams to provide insights on situations that pose risks and legal liabilities for Citi. Being able to operate with a limited level of direct supervision, exercise independent judgment, and act as a subject matter expert to senior stakeholders and team members is essential for this position. Qualifications for this role include 2-5 years of relevant experience, a proven track record of making effective and timely decisions, and the ability to anticipate and respond to customer/business needs consistently. Demonstrated skills in building partnerships across business regions are also required. Education requirements include a Bachelor's degree/University degree or equivalent experience. The most relevant skills for this role include Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Program Management, Risk Controls and Monitors, and Risk Identification and Assessment. If you have a disability and require accommodation to use search tools or apply for a career opportunity at Citi, you can review Accessibility at Citi. Please also refer to Citi's EEO Policy Statement and the Know Your Rights poster for further information.,

Whether you are at the start of your career or seeking your next adventure, your journey commences here. At Citi, you will have the chance to enhance your skills and make an impact at one of the world's leading global banks. We are dedicated to supporting your growth and development from the outset through comprehensive on-the-job training, exposure to senior leaders, and traditional learning opportunities. Additionally, you will have the opportunity to contribute positively to our communities through volunteerism. The Global Leveraged Finance Underwriting Credit Team (LFU) in Institutional Credit Management (ICM) is looking for an Associate to join its Credit Assessment team. As an intermediate level professional, the Associate aims to provide top-tier credit risk analysis, monitoring, and credit administration as a partner to the broader ICM Underwriting and Banking, Capital Markets, and Advisory (BCMA) teams. Collaborating with the LFU team, the Associate will play a key role in leading an exceptional Leveraged Lending Underwriting organization to significantly enhance Citis end-to-end Leveraged Lending credit management process. Responsibilities include writing Annual Reviews, Quarterly Reviews, and supporting LFU Underwriters on transactions. Key Responsibilities: - Assess the credit and financial strength of Citis most complex Large Corporate Clients by conducting fundamental credit analysis using quantitative and qualitative factors. - Monitor the covered portfolio, track industry trends, assess impacts on key relationships, and escalate potential credit issues to LFU Underwriters, Risk, and BCMA partners. - Understand clients" business models, financial performance, and key credit drivers across various industries, through due diligence processes and ongoing credit monitoring. - Evaluate borrowers" cash flow profiles by creating projection models for assigning regulatory ratings and making credit extension decisions. - Provide analytical support across LFU's core functions related to Leveraged Lending transactions, portfolio management, and global leveraged lending projects. Desired Skills and Qualifications: - 6-9 years of credit analysis, origination, or relevant credit experience. - Strong analytical skills, ability to form independent opinions on credit, and recognize emerging risks. - Team player with a strong work ethic, excellent communication skills, and the ability to mentor analysts. - Organizational skills to work under pressure, manage time effectively, and prioritize tasks. - Advanced knowledge of Microsoft Word, Excel, and PowerPoint, along with financial modeling experience. - Ability to handle demanding responsibilities, work independently, manage deadlines, and multitask efficiently while maintaining quality standards. Education: MBA or CFA or CA This job description offers an overview of the work involved. Additional job-related duties may be assigned as necessary.,

The underwriter position requires excellent communication skills to negotiate internally, often at a senior level. You must possess developed communication and diplomacy skills to guide, influence, and convince others, including colleagues from different areas and external customers. You will be accountable for significant direct business results or authoritative advice regarding the business operations. Ideally suited for individuals working as Risk Approvers, Senior Analysts, Coverage Bankers, Transactors, or Product Specialists covering Structured Trade Products like Structured Receivable transactions. If you have experience in any of these roles or similar business areas, you are encouraged to apply. Key Responsibilities: - Provide global coverage with a focus on Asia - Collaborate with Bankers, Product Partners, and Underwriters to underwrite credit extension requests for new and existing clients - Familiarity with credit structuring, legal documentation review, and receivable transactions - Develop a strong understanding of Citibank products and services within Trade, Banking, and the broader organization - Conduct industry, portfolio, and geographical research as required - Coach and train less experienced underwriters and product partners in credit analysis and approval processes - Recommend process improvements for greater efficiency - Assess risks appropriately when making business decisions, considering the firm's reputation and ensuring compliance with laws and regulations Qualifications: - Minimum 10 years of relevant experience - Bachelor's degree in finance or accounting preferred - Advanced analytical skills, including the ability to assess financial statements, cash flow, industry analysis, and projections - Knowledge of accounting theory and its practical application in credit underwriting - Strong organizational skills, attention to detail, and ability to meet deadlines - Effective written and verbal communication skills - Problem-solving and resolution skills - Ability to work independently and as part of a team - Proficiency in spreadsheet and word processing applications, including Excel and Word Education: - Bachelor's degree required, Master's degree preferred - Proficient in English This job description offers a high-level overview of the role. Additional duties may be assigned as needed.,

The Office of European Union Special Representative in Kosovo is currently advertising a vacancy for a local staff position. The position available is for the role of Political/Policy Officer. This is a local position within the organization. Reference Number for this position is LS 003/2025. Interested candidates should submit their applications by the deadline of 21 September 2025 at 23:59 hours. For more details regarding this vacancy and other job opportunities, please visit our website at Vacancies | EEAS. Candidates can find the necessary application forms for the position of Political/Policy Officer on the website as well.,

Individuals in Quality Assurance, Monitoring & Testing are responsible for assessing outcomes from activities and processes against applicable requirements to enhance risk management quality, including quality testing for business function quality control and transformation lead quality control post activity/process completion. This involves developing and executing Monitoring and Testing for controls, such as control design assessment, operational effectiveness design, and executing monitoring/testing tools to evaluate key controls" effectiveness in addressing defined risks. Responsibilities include: - Understanding the Citi Risk & control framework and supporting monitoring reviews in alignment with ARCM principles - End-to-end monitoring of controls as per Risk Management policy - Participating in strategic initiatives for control performance enhancement - Contributing to Control & Monitoring Design Assessment (CMDA) meetings and drafting procedures - Analyzing documentation and processes in leadership meetings to ensure proper risk and control addressing - Identifying monitoring breaks, suggesting enhancements, and creating/maintaining reports for control tracking and analysis - Identifying risks across the business, proposing cross-functional solutions, and assessing risks in business decisions - Ensuring compliance with laws, regulations, and policies, and supervising teams to maintain ethical standards Qualifications: - 2-5 years of experience in operational risk management, compliance, or control-related functions in the financial services industry - Ability to identify, measure, and manage key risks and controls - Proficiency in developing and executing controls, and implementing sustainable solutions - Understanding of compliance laws, regulations, and best practices - Knowledge of Citi's Policies, Standards, and Procedures - Strong analytical, communication, problem-solving, and decision-making skills - Proficiency in Microsoft Office suite Education: Bachelor's/University degree or equivalent experience Skills: Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management For additional skills and information, please contact the recruiter.,

As an individual in Quality Assurance, Monitoring & Testing, you are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes conducting quality testing for business function quality control and transformation lead quality control post the completion of an activity/process. Your role involves developing and executing Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and the execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Your responsibilities include supporting the assessment of activities and processes as per required Policies, Standards, and Procedures to enhance risk management quality. You will conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance. Additionally, you will assist in reviewing stakeholder/client feedback and responding to any quality assurance complaints or issues in a timely manner. Furthermore, you will support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders. To qualify for this role, you must have a minimum of 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. You should possess strong knowledge in the development and execution of controls, along with proven experience in control-related functions in the financial industry. It is essential to have an understanding of compliance laws, rules, regulations, and best practices, as well as a good grasp of Citis Policies, Standards, and Procedures. Strong analytical skills, excellent verbal and written communication skills, and the ability to manage multiple tasks and priorities are also required. In Technology & Business Enablement (T&BE), you will empower Citi to achieve its operational and long-term growth goals by providing technical solutions and infrastructure across the firm. The T&BE Quality Assurance (QA) function, which sits within the T&BE COO organization, is responsible for providing independent and objective assessments on the effectiveness, quality, and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. As part of the T&BE QA function, you will manage and deliver assigned QA portfolios to ensure on-time and quality execution of QA reviews. Your role will involve designing and executing T&BE QA reviews/assessments to provide independent assurance on the design and operating effectiveness of remedial actions implemented to address high severity issues/Transformation regulatory comments. You will also support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation. Overall, your role will require strong experience in risk and control, supervision, quality assurance/control, and monitoring processes, in-depth subject matter expertise of technology and data processes and risks, and the ability to demonstrate critical thinking and lean towards solutioning. You should have a broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions, excellent oral and written communication skills, and the ability to engage at different levels of the organization, particularly with senior management.,

Company website : - https://www.mizuhogroup.com/asia-pacific/mizuho-global-services Position : IT Governance and Security Job Summary: - The ideal candidate will possess a strong understanding of IT governance, risk management, cybersecurity, and regulatory compliance, with experience in the banking or financial services industry. Key Responsibilities: IT Governance: 1. Develop, implement, and maintain IT governance frameworks to ensure alignment with the banks strategic objectives and regulatory requirements. 2. Establish and enforce policies, standards, and procedures for IT operations, ensuring consistency and adherence across the organization. 3. Conduct regular assessments and audits of IT governance practices to identify areas for improvement and ensure compliance with industry best practices. 4. Collaborate with business units to align IT strategies with organizational goals and ensure proper resource allocation. 5. Monitor and report on IT governance metrics and performance indicators and prepare the Monthly reports for the same. Information Security: 1. Design and implement the banks information security strategy, ensuring the protection of sensitive data and systems from cyber threats. 2. Develop, enforce, and regularly update information security policies, procedures, and standards. 3. Conduct risk assessments to identify vulnerabilities and implement mitigation strategies to reduce security risks. 4. Lead incident response efforts, including investigation, reporting, and resolution of security breaches. 5. Ensure compliance with laws, regulations, and standards related to information security (e.g., ISO 27001,). 6. Manage the deployment and maintenance of security tools, technologies, and systems (e.g., firewalls, intrusion detection systems, encryption technologies, antivirus). Regulatory Compliance and Risk Management: 1. Monitor and ensure compliance with local and international regulations related to IT governance and information security. 2. Liaise with regulatory bodies and external auditors to address compliance requirements and audits. 3. Identify and assess IT-related risks, developing mitigation plans and ensuring proper risk management processes are in place. 4. Provide regular updates and reports to CTO/IT Governance Lead on compliance, risks, and security posture. Awareness to Staff: 1. Prepare training and awareness programs material (e.g, e-mail reminders, pamphlets,) to staff on information security topics. Mandate Skills: Strong knowledge of IT governance frameworks (e.g., COBIT, ITIL) and information security standards (e.g., ISO 27001, NIST). Expertise in risk management, cybersecurity, and regulatory compliance. Excellent communication, and interpersonal skills. Ability to work collaboratively across departments and with external stakeholders. Key Performance Indicators (KPIs): 1. IT governance and information security regulations and standards. 2. Reduction in security incidents and vulnerabilities. 3. Timely completion of risk assessments and audits. 4. Effectiveness of IT governance frameworks and security policies. 5. Staff training and awareness levels regarding IT governance and security. Qualification: - Exposure to ITIL processes (Incident, Event, and Change Management) is highly desirable. Certification in IT/Networking (e.g., CompTIA A+, ITIL Foundation, CCNA) is a plus. Experience:- 7+Yrs IT governance frameworks and Information security standards (e.g.,ISO 27001,NIST CSF) preferred candidate from Mumbai under 20 kilometers Interested can shared CV IN mgs.rec@mizuho-cb.com Address: - Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, Ttc, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai- 400710.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate with min 1 year experience in customer support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day and Evening Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.