KYC Operations Manager

Role Overview: As the KYC Operations Manager at Citi, you will be responsible for providing leadership and direction to a team in order to deliver Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services. Your main objective will be to develop and manage an internal KYC (Know Your Client) program. Key Responsibilities: - Manage and lead KYC operations, ensuring compliance with Citi policies and overseeing the KYC control environment - Program management of existing BAU/Refresh process, with potential for global function migration - People management and development, ensuring team service level standards are achieved - Collaborate with Compliance department and senior management in supported business units - Oversee new client onboarding and implement process improvements for a better client onboarding experience - Provide Management Information System (MIS) reporting to senior management, meeting targets within specified timelines - Daily monitoring of account refresh activity to ensure regulatory/document requirements are fulfilled - Conduct quality reviews on new client and refresh cases to maintain a high level of quality - Maintain Book of Work for new system releases and infrastructure enhancements - Operate with a limited level of direct supervision, exercising independence of judgment and autonomy - Act as a Subject Matter Expert (SME) for senior stakeholders and team members - Manage teams effectively, assessing risks in business decisions and ensuring compliance with laws, rules, and regulations Qualifications: - 5-8 years of experience Education: - Bachelor's degree/University degree or equivalent experience Additional Company Details: If you are a person with a disability and need a reasonable accommodation to use the search tools or apply for a career opportunity, you can review Accessibility at Citi. View Citis EEO Policy Statement and the Know Your Rights poster for more information.,