KYC Operations Manager

The KYC Operations Manager position at Citi involves providing leadership and direction to a team of employees for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services. The primary goal of this role is to develop and manage an internal KYC (Know Your Client) program at Citi. Responsibilities include managing and leading KYC operations in compliance with Citi policies, overseeing the KYC control environment, managing existing Business As Usual (BAU)/Refresh process, and ensuring team service level standards are met. The role also involves liaising with the Compliance department and senior management, overseeing new client onboarding, providing Management Information System (MIS) reporting, monitoring account refresh activity, performing quality reviews, and maintaining the Book of Work for system releases and enhancements. The ideal candidate for this role should have 5-8 years of experience and a Bachelor's degree or equivalent experience. The individual should be able to operate with a limited level of direct supervision, exercise independence of judgment and autonomy, act as a subject matter expert to senior stakeholders, manage teams effectively, and assess risk appropriately in business decisions. Citi is an equal opportunity and affirmative action employer, encouraging all qualified individuals to apply for career opportunities. If you require a reasonable accommodation due to a disability, you can review the Accessibility at Citi.,