KYC Operations Manager

Job Description: As the KYC Operations Manager at Citi, you will lead and direct a team to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in alignment with the Compliance and Control team. Your primary responsibility will be overseeing the development and management of an internal KYC (Know Your Client) program. You will manage and lead KYC operations by executing processes following Citi compliance policies, oversee the KYC control environment, and ensure team service level standards are consistently met through people management and development. Additionally, you will collaborate with the Compliance department and senior management in the supported business units, oversee new client onboarding, and provide Management Information System (MIS) reporting to senior management. It will also be your responsibility to monitor account refresh activity daily, conduct quality reviews on new client and refresh cases, and manage the Book of Work for new system releases and infrastructure enhancements. You will act as a Subject Matter Expert (SME) for senior stakeholders and/or team members and assess risks appropriately when making business decisions. Key Responsibilities: - Manage and lead KYC operations by executing processes following Citi compliance policies - Oversee the KYC control environment and manage the existing Business As Usual (BAU)/Refresh process - Ensure team service level standards are consistently met through people management and development - Collaborate with the Compliance department and senior management in the supported business units - Oversee new client onboarding, implement process improvements for a better client onboarding experience - Provide Management Information System (MIS) reporting to senior management - Monitor account refresh activity daily to ensure compliance with regulatory/document requirements - Conduct quality reviews on new client and refresh cases to maintain a high level of quality - Manage the Book of Work for new system releases and infrastructure enhancements - Act as a Subject Matter Expert (SME) for senior stakeholders and/or team members - Assess risks appropriately when making business decisions Qualifications Required: - 5-8 years of relevant experience - Bachelor's degree or equivalent qualification - Skills required: Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation,