Sales Support Executive

About the company :

Livlong Nutraceutical Ltd is a pioneer institution in nutraceuticals exporting to the US, Europe, the Middle East, and Far-East countries. Livlong Nutraceutical Ltd a subsidiary company of Arjuna Natural Pvt Ltd., has been exporting herbal and spice extracts for the past thirty years. Livlong manufactures capsules and tablets using export-grade extracts and active ingredients and offers them as Dietary Supplements. Our Natural Extracts are widely accepted in different countries and are being used by the Pharmaceutical and Nutraceutical industries the world over

Role Overview:

The Sales Support Executive will play a key role in supporting sales operations, managing customer interactions, coordinating orders, and ensuring seamless communication between customers, distributors, and internal departments. The ideal candidate should have excellent communication skills in English and Hindi, a customer-first mindset, and the flexibility to travel across India as part of business activities.

Key Responsibilities:

Sales Coordination & Support

• Manage day-to-day sales operations, including order processing, quotation preparation, and follow-ups.

• Support the sales team in achieving targets by providing timely information, reports, and coordination.

• Maintain and update customer and lead databases.

• Coordinate with production, logistics, and accounts teams to ensure smooth order execution and dispatch.

• Assist in product launches, promotions, and marketing activities.

Customer Relationship Management

• Serve as the primary point of contact for customers and distributors.

• Handle inquiries, complaints, and feedback promptly and professionally.

• Build and maintain strong relationships with existing and prospective clients.

• Ensure a high level of customer satisfaction through effective communication and service.

Market & Field Activities

• Conduct regular follow-ups with customers and distributors across regions.

• Travel for client meetings, exhibitions, trade fairs, or territory visits as required.

• Gather market intelligence on competitors, pricing, and new business opportunities.

Reporting & Analysis

• Prepare and share daily, weekly, and monthly sales reports.

• Track order status, pending payments, and customer feedback.

• Assist in sales forecasting and pipeline tracking.

• Maintain accurate documentation for internal and external communications.

Qualifications & Skills Required:

Education:

Experience

Communication:

Technical Skills:

Personal Attributes:

Mobility:

Career Growth: