Sales Support Executive

Company Overview:

Livlong Nutraceuticals Ltd is a leading manufacturer and marketer of high-quality nutraceutical and wellness products serving both B2B and B2C markets across India. With a commitment to science-backed formulations and innovation, Livlong provides trusted health solutions that promote preventive healthcare and improved quality of life.

Learn more at: www.liv-long.com

Role Overview:

The Sales Support Executive will play a key role in supporting sales operations, managing customer interactions, coordinating orders, and ensuring seamless communication between customers, distributors, and internal departments. The ideal candidate should have excellent communication skills in English and Hindi, a customer-first mindset, and the flexibility to travel across India as part of business activities.

Key Responsibilities:

Sales Coordination & Support

• Manage day-to-day sales operations, including order processing, quotation preparation, and follow-ups.

• Support the sales team in achieving targets by providing timely information, reports, and coordination.

• Maintain and update customer and lead databases.

• Coordinate with production, logistics, and accounts teams to ensure smooth order execution and dispatch.

• Assist in product launches, promotions, and marketing activities.

Customer Relationship Management

• Serve as the primary point of contact for customers and distributors.

• Handle inquiries, complaints, and feedback promptly and professionally.

• Build and maintain strong relationships with existing and prospective clients.

• Ensure a high level of customer satisfaction through effective communication and service

Market & Field Activities

• Conduct regular follow-ups with customers and distributors across regions.

• Travel for client meetings, exhibitions, trade fairs, or territory visits as required.

• Gather market intelligence on competitors, pricing, and new business opportunities.

Reporting & Analysis

• Prepare and share daily, weekly, and monthly sales reports.

• Track order status, pending payments, and customer feedback.

• Assist in sales forecasting and pipeline tracking.

• Maintain accurate documentation for internal and external communications.

Qualifications & Skills Required:

Criteria Requirement

Education Bachelor’s degree in business administration, Marketing, Life Sciences, Pharmacy, or a related field.

Experience 1–3 years of experience in sales coordination, inside sales, or customer service in nutraceuticals, pharmaceuticals, FMCG, or a related sector. Communication Excellent spoken and written English and Hindi (required).

Technical Skills Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with CRM or ERP systems.

Personal Attributes Strong interpersonal skills, proactive, detail-oriented, organized, and customer-focused.

Mobility Willingness to travel across India for business requirements.

Job Type: Full-time

Pay: ₹41,000.00 - ₹60,000.00 per month

Work Location: In person