Sales Specialist

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About the Role

Aviation Sales Specialist

Key Responsibilities

Quote & Order Management

• Prepare, review, and issue accurate quotations to customers based on product availability and pricing guidelines.
• Create and manage sales orders in internal systems/ERP with correct parts/services details.
• Ensure all documentation (pricing, lead times, terms) is accurate and consistent with customer requirements.
• Coordinate with internal teams (inventory, procurement, logistics) to validate order feasibility and availability.

Order Follow-Up & Tracking

• Monitor open orders through to delivery and completion.
• Proactively follow up on orders with internal departments and customers until fulfillment.
• Provide timely updates to sales, operations, and customers on any changes or delays.
• Track and escalate issues to avoid bottlenecks or delivery breaches.

Customer Communication & Support

• Respond promptly to customer queries via email/phone regarding quotes, orders, delivery status, and documentation.
• Build and maintain strong professional relationships with clients, ensuring a high level of service and responsiveness.
• Communicate customer needs internally and ensure follow-through on commitments.

Data & System Management

• Maintain accurate records in CRM/ERP systems – customer data, quotes, orders, communications, and follow-ups.
• Generate regular reports on quotes issued, orders processed, open orders, and key performance indicators.
• Assist with improving internal processes and documentation standards.

Cross-Functional Coordination

• Liaise with procurement, inventory control, finance, and logistics teams to support seamless execution of sales orders.
• Ensure compliance with aviation industry quality and documentation standards.

Qualifications & Skills

Education & Experience

• Bachelor’s degree in Business, Aviation Management, Supply Chain, or a related field preferred.
• Previous experience in aviation sales support, aviation parts distribution, or related back-office operations is an advantage.

Technical Skills

• Strong proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with CRM/ERP systems and order management processes.
• Ability to interpret part numbers, pricing structures, and lead times effectively.

Core Competencies

• Excellent organizational skills with strong attention to detail.
• Effective communication skills, both written and verbal.
• Customer-centric approach with professional responsiveness.
• Ability to manage multiple tasks and priorities within strict timelines.