Sales Quality Analyst

Job Title: Sales Quality Analyst

Location: Chennai

Language Requirement: Hindi (Mandatory)

About the Role:

We are looking for a detail-oriented Sales Quality Analyst to evaluate sales conversations, ensure compliance, and enhance overall sales performance. The ideal candidate will have strong communication skills, solid analytical ability, and hands-on experience with call auditing and CRM tools.

Key Responsibilities:

● Conduct call audits to assess sales quality, compliance, and adherence to defined processes.

● Monitor sales interactions to ensure alignment with company policies and regulatory standards. ● Identify gaps in sales conversations and provide actionable feedback to improve performance.

● Track and analyze key metrics to identify trends and training needs.

● Ensure BDAs follow accurate disclosure practices and maintain transparency.

● Collaborate with internal teams to implement quality improvement initiatives.

● Document audit findings, maintain compliance records, and track corrective actions.

● Conduct training sessions to reinforce quality and compliance guidelines.

Required Skills:

● Proficiency in CRM tools and call monitoring software.

● Excellent verbal and written communication skills.

● Strong feedback delivery and coaching capabilities.

● Ability to conduct training sessions on sales quality and compliance.

● Skilled in report writing and documentation.

● High attention to detail with strong problem-solving skills.

● Ability to manage escalations and ensure corrective actions.

● Effective time management and multitasking abilities.

Education:

Any degree Job Type

Permanent Benefits

● Career growth opportunities within Quality and Sales.

● Exposure to sales and compliance strategies in a fast-paced environment.

● Opportunity to work closely with leadership and sales teams.