Sales Quality Analyst

Company Description

University Living is a leading global student housing marketplace offering over 2 million beds across 65,000 properties in major international education hubs, including the UK, Ireland, USA, Canada, Europe, Australia, New Zealand, Singapore, and UAE. Our technology-enabled platform has assisted 2 million students from 1,000 universities in finding, comparing, and booking accommodations that fit their budget and preferences. Founded in January 2015, University Living has received numerous awards for its innovative solutions and services. Our 3000X growth story has been featured in various leading publications, showcasing our significant impact on the student accommodation market.

Key Responsibilities:

● Conduct regular audits of sales interactions to ensure adherence to company standards and compliance requirements.

● Analyze performance data and generate reports highlighting key insights and areas for improvement.

● Assist in the development and delivery of training programs aimed at enhancing the skills and knowledge of the sales team.

● Analyze sales performance data, including key metrics and KPIs, to identify trends, areas for improvement, and opportunities to enhance sales outcomes.

● Evaluate the effectiveness of sales representatives in terms of product knowledge, communication skills, objection handling, and compliance with sales scripts.

Required Skills:

• Proven experience in sales quality audits and escalations.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Excellent communication and interpersonal skills.
• Proficiency in using quality monitoring tools and software.