Sales Quality Analyst

Role: Sales Quality Analyst

Location: Chennai

CTC- up to 4.2 LPA

About the Role:

We are seeking a sharp, analytical, and detail-oriented professional to uphold the consistent quality crucial to success. Your primary responsibility will be to maintain high-quality standards by ensuring every sales lead is effectively managed and utilized.

Responsibilities:

• Manual Call Auditing: Listen to and review a high volume of recorded sales calls, evaluating them against predefined quality and compliance standards.
• Insight Generation: Proactively analyze call data to identify successful strategies, common challenges, and specific areas for sales process improvement.
• Reporting: Prepare and deliver clear, data-backed reports on call quality and team performance to sales managers and key stakeholders. (This function will continue until an automated quality tool is fully implemented.)
• Quality Standard Maintenance: Ensure high-quality standards are consistently met across all lead management and utilization efforts.

Requirements:

• Experience: 1–2 years of relevant experience, preferably in a role demanding strong attention to detail, such as quality assurance, auditing, proofreading, or an analytical customer service/sales capacity.
• Analytical Skills: Exceptional ability to listen deeply, catch subtle details, and thoroughly understand complex conversations.
• Pattern Recognition: Proven skill in connecting and synthesizing insights from multiple data points and conversations.
• Communication: Strong ability to present findings clearly and constructively through both written reports and direct discussions with product and sales teams.
• Integrity: Must demonstrate unwavering objectivity and discipline in evaluating performance against set standards.

Apply Now!

Job Type: Full-time

Pay: ₹380,000.00 - ₹420,000.00 per year

Application Question(s):

• What is your Current CTC ? (mandatory)*

Work Location: In person