Sales Operations Manager

Sales Operations Manager – Airbnb

Location:

Shift:

Compensation:

About Us

XLNC Exotic Homes is a fast-growing hospitality and property management company, delivering high-quality short-stay experiences for global travelers.

We manage, optimize, and scale Airbnb properties with a strong focus on guest satisfaction, operational efficiency, and revenue maximization.

Sales Operations Manager

Position Overview

The Sales Operations Manager will be responsible for leading the Airbnb sales function—driving occupancy, managing revenue, improving booking performance, and leading a team of sales executives.

This role is ideal for someone who understands hospitality dynamics, thrives in fast-paced environments, and knows how to convert inquiries into high-value bookings.

Key Responsibilities

Sales & Revenue Performance

• Set monthly sales and occupancy goals and ensure consistent achievement.
• Handle high-priority inquiries, conversions, and escalated guest requests.
• Monitor pricing, competitor listings, and market trends to optimize revenue.

Team Leadership

• Manage a team of sales executives with clear KPIs and performance expectations.
• Conduct regular team huddles, performance reviews, and coaching sessions.
• Train new hires on booking processes, guest communication, and CRM usage.

Listing & Platform Management

• Oversee listing updates, pricing strategies, and visual optimization across:
• • Airbnb
• • Booking.com
• • Agoda / VRBO (as applicable)
• Ensure listings are accurate, engaging, and aligned with brand standards.

Cross-Department Collaboration

• Work closely with Operations and Guest Relations to ensure flawless check-ins, communication, and guest experience.
• Coordinate with maintenance and housekeeping teams to avoid booking delays or cancellation risks.

Reporting & Analytics

• Track booking trends, cancellation ratios, and revenue performance.
• Prepare daily/weekly/monthly reports for management review.
• Identify gaps and implement strategies to boost occupancy and booking conversions.

Required Skills & Experience

Experience

• 3–6 years in

  Airbnb sales, hospitality sales, OTA management, or property management

  .
• Minimum 1–2 years in a

  team lead / managerial

  role handling sales targets.

Technical Competencies

• Strong knowledge of Airbnb tools, dynamic pricing systems, and OTA platforms.
• Experience using CRM and sales dashboards.
• Understanding of occupancy forecasting and revenue management principles.

Soft Skills

• Excellent communication and negotiation skills.
• Strong leadership ability with a positive and motivating approach.
• Cool under pressure, adaptable, and solution-oriented.
• Ability to manage a performance-driven night-shift team.